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Added 2 mins ago
CG
Day Cleaner (Janitorial) Richmond Hill
Compass Group Canada
Richmond Hill, ON
- Full-time
The Custodian is responsible for maintaining a clean, safe, sanitary, and professional environment throughout offices, production areas, warehouses, laboratories, washrooms, cafeterias,…
Added 2 mins ago
SG
Delivery Driver (Class 3)
SOLV4EX Group
Edmonton, AB
- Full-time
Sales and Customer Service. You will interact and build relationships with Canadian Energy customers during deliveries. You will help increase sales by promoting products and helping…
Added 2 mins ago
BG
Receptionist
Brandt Group of Companies
Regina, SK
- Full-time
Previous customer service or reception experience considered an asset.
Added 2 mins ago
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Account Manager - CAD Software
GoEngineer
Markham, ON
- $55,000 to $120,000 CAD / year
- Full-time
…consultative sales, and technology. You’ll manage and grow existing customer accounts while identifying new opportunities to expand GoEngineer’s partnership with each…
Added 17 mins ago
BG
Foreman Service - Material Handling
Brandt Group of Companies
Winnipeg, MB
- Full-time
Monitor progress and review repair orders for accuracy and completeness to ensure efficient service documentation and customer satisfaction.
Added 17 mins ago
Corporate Services Administrator
CAA Club Group
Mississauga, ON
Experience in customer service and tending to the phone.
Added 17 mins ago
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Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 17 mins ago
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Senior Servicing Analyst
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Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified…
Added 17 mins ago
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Agile Delivery Lead - AI & Automation
Thomson Reuters
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- Full-time
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Added 17 mins ago
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Industrial Electrical Account Manager-EN
Guillevin
AB · Edmonton, AB
- Full-time
The Industrial Electrical Account Manager is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial electrical market.…
Added 17 mins ago
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Director of sales
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Sainte-Adèle, QC
- Full-time
Apart from competitive salaries, we offer social benefits, such as group insurance that constitutes life insurance, disability insurance and medical and dental insurance, in addition to…
Added 17 mins ago
A
Legal Assistant
Altis
Vancouver, BC
- $55,000 to $75,000 CAD / year
- Full-time
…progress efficiently and clients receive a high standard of service. Depending on the practice group, your work may involve preparing and formatting legal documents, coordinating meetings…
Added 17 mins ago
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Credit Representative-EN
Guillevin
Burnaby, BC
- Full-time
Flexible group insurance plan customizable to your needs.
Added 17 mins ago
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Insurance Advisor
Western Financial Group
Nanaimo, BC
- Full-time
14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
Added 17 mins ago
CG
Supervisor Full Time
Compass Group Canada
Calgary, AB
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…restaurant operations during evening shifts, ensuring excellent customer service, efficient team performance, and adherence to company…
Added 17 mins ago
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Manufacturing Welding Technologist
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Ingersoll, ON
- $71,800 to $103,300 CAD / year
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Added 32 mins ago
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Senior Civil Engineer & Deputy Manager - Airport
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…standards and specifications and delivering a high level of customer…
Added 32 mins ago
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Driver
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Vaughan, ON
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Deliver building materials to job sites on time, unload and verify deliveries, and provide courteous, professional customer service
Added 47 mins ago
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Warehouse Associate
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Mississauga, ON
- Full-time
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Added 47 mins ago
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Financial Services Representative - Mascouche
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- Full-time
Client Service, Customer Experience (CX), Digital
Added 47 mins ago
B
Senior Analyst, Investment Platforms
BMO
Toronto, ON · FCP
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…business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,…
Added 47 mins ago
B
Analyst, Investment Platforms
BMO
Toronto, ON · FCP
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…business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,…
Added 47 mins ago
Class 1 Tractor Trailer Driver
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…paperwork. Represent Erb Transport professionally and give the best customer service…
Added 47 mins ago
Courier
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…reports in an efficient, dependable, punctual, proper, safe, and professional manner. You will also be a LifeLabs brand ambassador on the road, demonstrating the important service LifeLabs…
Added 47 mins ago
Courier
LifeLabs
Cornwall, ON
…reports in an efficient, dependable, punctual, proper, safe, and professional manner. You will also be a LifeLabs brand ambassador on the road, demonstrating the important service LifeLabs…

The Citco Group Limited

Junior IT Support Analyst

5151 George Street, Halifax, NS, B3J 1M5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 3+ years of experience in a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.

Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.

Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.

This role reports into the VP of End User Compute.

Responsibilities

Job Duties in Brief

Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Verify IT Asset Management (ITAM) records up to date.
Provide support and management of physical access and general security of the premises where required.
To complete daily/weekly/monthly IT Health Checks for the Local Office.
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
Act as general on-site resource for all IT teams supporting the site.
Cross organizational support – remote support for other locations.

Qualifications

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selec

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More about this job

Responsibilities

The IT Junior Support Analyst is responsible for diagnosing and resolving hardware and software incidents while maintaining high levels of customer satisfaction. They also manage IT infrastructure, document support requests, and ensure compliance with organizational standards and procedures.

Requirements

Candidates must have at least 3 years of experience in a similar role and a bachelor's degree or relevant technical qualification. Strong communication skills, an understanding of ITIL, and the ability to work in a fast-paced, collaborative environment are required.

Skills

IT infrastructure support
Incident management
Service desk ticketing
Hardware troubleshooting
Software troubleshooting
ITIL
Change management
Customer service
Communication skills
Problem management
IT asset management
Technical documentation
BCP planning
Security management
Analytical skills

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Service Desk
ITIL
Change Management
Hardware
Software
Telecoms
ITAM
BCP
DR
Incident Analysis
Customer Satisfaction
Technical Support
End User Compute
Asset Management
Security
Troubleshooting
Documentation
Analytical Skills

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