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Added 7 mins ago
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Cost Analyst II
Worley
Calgary, AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 7 mins ago
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Consultant Business Systems
HSBC
Toronto, ON
- Full-time
The Markets & Securities Services Operations Technology team is dedicated to supporting Markets & Securities Services by working in partnership with business leaders who rely on us for…
Added 37 mins ago
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Analyste financier.ère senior | Senior Financial Analyst
L'Oréal
MB · Saint-Laurent, MB
- Full-time
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Added 1 hour ago
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CAN – Business Analyst IV
HRbrain Inc.
Toronto, ON
- Full-time
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Change Analyst
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Toronto, ON
- Full-time
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Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
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Added 1 hour ago
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Reporting Analyst
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- Full-time
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 1 hour ago
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Application Support Analyst
Spark Power ⚡
Mississauga, ON
- Full-time
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 1 hour ago
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Product Information Analyst (12-month Contract)
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Vaughan, ON
- Full-time
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Added 2 hours ago
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Business Analyst Co-op (Winter 2027)
CIBC
Toronto, ON
- Full-time
CIBC’s Retail Credit Adjudication Team is hiring a Business Analyst Co-op. The Enterprise Architecture Team is responsible for providing the technology strategy and implementation of…
Added 2 hours ago
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Regional Financial Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Business, Mining, Trade and Job Creation is seeking a qualified candidate to fill the position of Regional Financial Analyst in Winnipeg.
Added 2 hours ago
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Junior Business Analyst (Digital Products - Financial Services)
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
Ability to collaborate with Business, Operations, and Technology teams to develop solutions.
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Technical Business Systems Analyst, AML
Yochana
Toronto, ON
- Contract
Role: : Technical Business Systems Analyst, AML – Toronto, ON (Hybrid)
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Fraud Detection Analyst
Tangerine
Toronto, ON
- Contract
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 2 hours ago
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Data Governance Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Data Governance Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
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Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Have 5+ years of Financial Planning or Business Analyst experience.
Added 3 hours ago
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CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
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Senior Financial Analyst, Supply Chain
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Toronto, ON · Consilium Place
- Full-time
Reporting to the Manager, Supply Chain and Systems Specialist, the Senior Financial Analyst, Supply Chain provides financial and analytical expertise to support category management,…
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Program Manager, Carrier Operations & Governance
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Remote, Canada
- Full-time
- Remote
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Added 3 hours ago
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GMS Analyst (Gas Management Services)
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Chatham-Kent, ON · Chatham, ON
- Full-time
As a GMS Analyst, you will build valuable expertise in the natural gas market while solving real-time operational challenges. You will collaborate with teams across Enbridge Gas, customers,…
Added 3 hours ago
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Pricing Analyst--Analyste de la tarification
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- Full-time
Bachelor’s degree in Business, Finance, Supply Chain, Engineering, Operations, or a related discipline.
Added 3 hours ago
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Senior Business Analyst – Financial Services / Platform Transformation
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Tax and Catalog Analyst
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Vancouver, BC
As our Tax and Catalog Analyst, you will be Canfor’s key resource for provincial sales tax applications related to equipment, parts, services, and inventory. You will work across…
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HI
CAN – HR Analyst III
HRbrain Inc.
Toronto, ON
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Provide specialized L&D related research, evaluation, operations and reporting to support and advise businesses; analyzing and supporting the development and execution of L&D solutions
Added 3 hours ago
BO
Senior Security Analyst
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Ottawa, ON
- Temporary
Use OSINT and internal and external information to assess emerging threats, actors and behaviours affecting the Bank, its employees, operations, assets and reputation.

The Citco Group Limited

Junior IT Support Analyst

5151 George Street, Halifax, NS, B3J 1M5, Canada

Full-time

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Job details

Job type: Full-time
Experience: You have 3+ years of experience in a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.

Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.

Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.

This role reports into the VP of End User Compute.

Responsibilities

Job Duties in Brief

Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Verify IT Asset Management (ITAM) records up to date.
Provide support and management of physical access and general security of the premises where required.
To complete daily/weekly/monthly IT Health Checks for the Local Office.
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
Act as general on-site resource for all IT teams supporting the site.
Cross organizational support – remote support for other locations.

Qualifications

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selec

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More about this job

Responsibilities

The IT Junior Support Analyst is responsible for diagnosing and resolving hardware and software incidents while maintaining high levels of customer satisfaction. They also manage IT infrastructure, document support requests, and ensure compliance with organizational standards and procedures.

Requirements

Candidates must have at least 3 years of experience in a similar role and a bachelor's degree or relevant technical qualification. Strong communication skills, an understanding of ITIL, and the ability to work in a fast-paced, collaborative environment are required.

Skills

IT infrastructure support
Incident management
Service desk ticketing
Hardware troubleshooting
Software troubleshooting
ITIL
Change management
Customer service
Communication skills
Problem management
IT asset management
Technical documentation
BCP planning
Security management
Analytical skills

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Service Desk
ITIL
Change Management
Hardware
Software
Telecoms
ITAM
BCP
DR
Incident Analysis
Customer Satisfaction
Technical Support
End User Compute
Asset Management
Security
Troubleshooting
Documentation
Analytical Skills

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