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Added 10 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
Operate a plant through the various stages of start-up, including dry testing, wet testing, process testing, and performance testing
Added 10 mins ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…development, implementation and support of the application. The specialist leverages modern software tools, including AI-assisted development technologies, to optimize coding efficiency,…
Added 10 mins ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Conduct inspections, testing, maintenance, and inventory control of underground mine rescue equipment including breathing apparatus, gas monitoring equipment, refuge stations, communication…
Added 10 mins ago
R
Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…
Added 10 mins ago
SC
Rail Maintenance Facility Director – Engineering Services
SYSTRA Canada
Toronto, ON
- Full-time
Advanced engineering knowledge of railway depot layout design, automated testing and maintenance equipment interfaces, yard trackwork configurations and relevant systems engineering…
Added 10 mins ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 10 mins ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
…troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support…
Added 25 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)
Added 40 mins ago
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Senior Specialist, Item File (SQL/Python)
Walmart
Mississauga, ON
- Full-time
The Sr. Specialist, Item File is responsible for driving data quality, operational excellence, and process modernization across item lifecycle management and data governance functions. This…
Added 40 mins ago
GI
Mechanical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Coordinate mechanical subcontractors, suppliers, equipment vendors, testing agencies, and specialist service providers to align field activities and resolve issues. Direct supervision of…
Added 40 mins ago
GI
Electrical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Coordinate electrical subcontractors, suppliers, equipment vendors, testing agencies, and specialist service providers to align field activities and resolve issues. Direct supervision of…
Added 41 mins ago
SJ
Sourcing Specialist, HMMS
St. Joseph's Health Care London
London, ON
- Contract
…Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern…
Added 55 mins ago
FC
Quality Specialist
Flatiron Construction Corp
Edmonton, AB
- Other
Are you passionate about ensuring excellence and compliance in every detail? As a Quality Specialist, you will play a crucial role in maintaining the highest standards by conducting…
Added 55 mins ago
NF
Policy Administration Specialist, Corporate Underwriting
Northbridge Financial Corporation
Toronto, ON
- Full-time
…promises we make to our customers. As a Policy Administration Specialist, Corporate Underwriting, you'll play a key role in ensuring those policy documents, endorsements, forms, and…
Added 55 mins ago
Test Automation Specialist
TTC Global
Ottawa, ON
…on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work covers test automation,…
Added 1 hour ago
AA
Payroll and benefits specialist
Accounting Advantage
Toronto, ON · Scarborough, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are seeking a highly skilled Payroll & Benefits Specialist to fully own and execute our end-to-end payroll and benefits operations for both Canada and the United States.
Added 1 hour ago
F
Digital Marketing Specialist / Spécialiste en marketing numérique
FortNine
Montreal, QC
- Full-time
Analytics: Experience with GA4, customer retention metrics, campaign reporting, and A/B testing.
Added 1 hour ago
C
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 1 hour ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
…successful transformation outcomes across SAP and connected…
Added 1 hour ago
VE
Spécialiste mise en route / Commissioning Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
Operate a plant through the various stages of start-up, including dry testing, wet testing, process testing, and performance testing
Added 1 hour ago
CI
Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
We are looking for a Manager, RF Systems Engineering to lead an established engineering team responsible for RF systems, satellite ground-system solutions, In-Orbit Test (IOT) systems, and…
Added 1 hour ago
TI
Containerization Security Engineer
Themesoft Inc.
Toronto, ON
- Contract
Strong fundamental knowledge of Operating Systems (RHEL, Ubuntu)
Added 2 hours ago
NP
SCADA Engineer
Northland Power Inc.
Toronto, ON
- Full-time
Support turn-over of new facilities from construction. This will include participating in some of the testing and commissioning activities for SCADA/HMI, historian, and telemetry systems in…
Added 2 hours ago
A
Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 2 hours ago
Field Deployment Specialist - Canada
DarkVision
Calgary, AB
DarkVision is looking for a Field Deployment Specialist who will be based out of Calgary, AB office and perform work in Canada and the US, with potential to perform work internationally on…

The Citco Group Limited

Junior IT Support Analyst

5151 George Street, Halifax, NS, B3J 1M5, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: You have 3+ years of experience in a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.

Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.

Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.

This role reports into the VP of End User Compute.

Responsibilities

Job Duties in Brief

Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Verify IT Asset Management (ITAM) records up to date.
Provide support and management of physical access and general security of the premises where required.
To complete daily/weekly/monthly IT Health Checks for the Local Office.
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
Act as general on-site resource for all IT teams supporting the site.
Cross organizational support – remote support for other locations.

Qualifications

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selec

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More about this job

Responsibilities

The IT Junior Support Analyst is responsible for diagnosing and resolving hardware and software incidents while maintaining high levels of customer satisfaction. They also manage IT infrastructure, document support requests, and ensure compliance with organizational standards and procedures.

Requirements

Candidates must have at least 3 years of experience in a similar role and a bachelor's degree or relevant technical qualification. Strong communication skills, an understanding of ITIL, and the ability to work in a fast-paced, collaborative environment are required.

Skills

IT infrastructure support
Incident management
Service desk ticketing
Hardware troubleshooting
Software troubleshooting
ITIL
Change management
Customer service
Communication skills
Problem management
IT asset management
Technical documentation
BCP planning
Security management
Analytical skills

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Service Desk
ITIL
Change Management
Hardware
Software
Telecoms
ITAM
BCP
DR
Incident Analysis
Customer Satisfaction
Technical Support
End User Compute
Asset Management
Security
Troubleshooting
Documentation
Analytical Skills

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