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Added 23 mins ago
PQ
Help Desk Analyst
Prime Quadrant
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Helpdesk Analyst is the first point of contact for technology support across the organization. This role is responsible for resolving day-to-day technology issues, supporting employee…
Added 23 mins ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…
Added 38 mins ago
C
FX Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
As an FX Application Support Analyst, you will keep Citi's business-critical foreign exchange trading platform running for trading desks and operations teams around the world. You will join…
Added 53 mins ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 53 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 53 mins ago
Director, Surveys and Geomatics
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…
Added 53 mins ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
Multimatic is a privately held, global enterprise supplying engineered components, systems and services to the automotive industry. The company’s core competencies include the development…
Added 1 hour ago
S
Clerical Associate (SecurTek Tech Support)
SaskTel
Yorkton, SK
- Full-time
Receives and resolves customer or dealer concerns regarding the operation of the alarm system by analyzing, diagnosing, and testing the alarm system using various applications. Escalating…
Added 1 hour ago
T
Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
Participer à la création et au maintien des standards des services sur le terrain.
Added 1 hour ago
BU
I.T.C. Infrastructure Technologist
Brandon University
Brandon, MB
- Full-time
The ITC Infrastructure Technologist is responsible for the design, installation, configuration, administration, and monitoring of the City’s computing and communication infrastructure to…
Added 1 hour ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you have led account management and customer-facing technical teams in a managed services…
Added 1 hour ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+…
Added 1 hour ago
BT
Data Center Facilities Operations Lead
BULL TECHNICAL SERVICES LIMITED
Florenceville-Bristol, NB
- Full-time
Provide and coordinate hands-and-eyes support for server, storage, backup, network, and other infrastructure teams, including physical inspection, equipment installation and…
Added 1 hour ago
SI
Senior Account Manager
Supra ITS
Mississauga, ON
- Full-time
…Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+…
Added 1 hour ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts…
Added 1 hour ago
SI
Account Executive
Supra ITS
Mississauga, ON
- Full-time
The Account Executive owns a book of small and mid-size managed services customers. You are the named relationship owner for every account: you renew the agreements, sell hardware,…
Added 2 hours ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
The Deskside Support Technician provides Tier 1, Tier 2, and Tier 3 technical support to troubleshoot hardware, software, and connectivity issues, identify root causes, and implement…
Added 2 hours ago
SI
Account Manager
Supra ITS
Mississauga, ON
- $70,000 to $77,000 USD / year
- Full-time
…Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+…
Added 2 hours ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 2 hours ago
Software Development Engineer, AFT Sortation Material Flow
Amazon
Toronto, ON
A commitment to teamwork, hustle, and strong communication skills are absolute requirements. Creating reliable, scalable, and high-performance services and architectures require exceptional…
Added 2 hours ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
…ownership of assigned systems engineering activities, develop technical solutions and collaborate with hardware and software engineers to deliver integrated tactical…
Added 2 hours ago
GD
Junior Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
In this role, you will collaborate with a multidisciplinary engineering team to help design, develop, integrate and test complex systems that support military communications, situational…
Added 2 hours ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
…independently manage assigned systems engineering activities, develop technical solutions and collaborate with software, hardware and integration teams to deliver mission-critical…
Added 2 hours ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related…
Added 2 hours ago
CI
TSR 2 - Technical Service Representative
Compugen Inc
Quebec, QC
- Full-time
The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops,…

The Citco Group Limited

Junior IT Support Analyst

5151 George Street, Halifax, NS, B3J 1M5, Canada

Full-time

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Job details

Job type: Full-time
Experience: You have 3+ years of experience in a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.

Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.

Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.

This role reports into the VP of End User Compute.

Responsibilities

Job Duties in Brief

Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Verify IT Asset Management (ITAM) records up to date.
Provide support and management of physical access and general security of the premises where required.
To complete daily/weekly/monthly IT Health Checks for the Local Office.
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
Act as general on-site resource for all IT teams supporting the site.
Cross organizational support – remote support for other locations.

Qualifications

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selec

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More about this job

Responsibilities

The IT Junior Support Analyst is responsible for diagnosing and resolving hardware and software incidents while maintaining high levels of customer satisfaction. They also manage IT infrastructure, document support requests, and ensure compliance with organizational standards and procedures.

Requirements

Candidates must have at least 3 years of experience in a similar role and a bachelor's degree or relevant technical qualification. Strong communication skills, an understanding of ITIL, and the ability to work in a fast-paced, collaborative environment are required.

Skills

IT infrastructure support
Incident management
Service desk ticketing
Hardware troubleshooting
Software troubleshooting
ITIL
Change management
Customer service
Communication skills
Problem management
IT asset management
Technical documentation
BCP planning
Security management
Analytical skills

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Service Desk
ITIL
Change Management
Hardware
Software
Telecoms
ITAM
BCP
DR
Incident Analysis
Customer Satisfaction
Technical Support
End User Compute
Asset Management
Security
Troubleshooting
Documentation
Analytical Skills

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