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Added 2 hours ago
EC
Stage Manager - Hybrid
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The Citco Group Limited

Senior Vice President, Operating Model, Product & Client Solutions

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: You have 12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Responsibilities

Your Role

You will lead end-to-end operating model and product redesign for a portfolio of Private Assets services, from problem definition through to adoption.
Lead the redesign of how a service runs end to end - not patching an existing process, but rebuilding it around what the business and clients actually need.
Translate operational pain points into a defined scope, business case and delivery plan.
Define the target operating model for a product or service, including roles, handoffs, controls and location strategy.
Develop and implement best practice standards across regions, driving consistency and efficiency.
Act as the Operations voice in client pitches, POCs and solution design, and hold the line on what is genuinely deliverable.
Lead operational solution design for our marquee clients, working alongside Client Services, Product and Client Integration.
Own the marquee solution reuse assessment - identifying where a client-specific build could be productised for the wider book, and leading that rollout.
Lead complex client transitions and implementations from an Operations standpoint, working alongside the integration team on new client setup.
Set out requirements with the Data, Reporting & Platform Enablement and Digital Workflow, Automation & AI focus areas where a redesign or client solution depends on data, platform or automation capability.
Coordinate across Operations, Tactical Operations, Marquee Client teams, Financial Statements, Tax, Investor Relations and Client Integration.
Lead and mentor focus area resources, including rotational colleagues joining from the business.
Report on progress, risks and benefits realisation to the relevant leader and senior stakeholders.

Qualifications

About You

You have 12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.
Proven delivery of operating model redesign, process re-engineering or transformation initiatives in financial services.
Strong technical knowledge of private assets accounting and operations, including fund structures and complex calculations.
The ability to see a whole service end to end rather than a single desk, and to design for scale across jurisdictions.
Significant exposure to large or complex client relationships, with credibility in front of clients and the judgement to distinguish between a reasonable request and an unsustainable commitment.
The ability to recognise where a bespoke solution has wider application, and to make the case for productising it.
Comfortable working with data, reporting and platform teams and translating operational need into technical requirements.
Strong leadership skills and supervisory experience of other professionals, including rotational colleagues joining from the business.
Skilled in business planning, budgeting and stakeholder negotiation.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel, Word, PowerPoint and SharePoint).
Bachelor’s Degree in Accounting, Finance, Economics or a related field; professional accounting designation a plus.

What We Expect of the Strategic Operations Team

Regardless of role or focus area, everyone in Strategic Operations is expected to demonstrate the following:
Deep technical and operational knowledge - genuine depth in how our processes, data and platforms actually work - the detail that only comes from having run the work.
Curiosity - the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.
A transformational mindset - comfortable redesigning end to end rather than patching, and prepared to see change through past go-live to the point where it is genuinely adopted.
Ownership through to adoption - accountability does not end at delivery; success is measured by whether the change sticks in the business.
Commercial and client awareness - an understanding of what we can genuinely run, so that what we commit to a client is deliverable.
Global mindset - working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.
Ambition to shape Citco’s future - an appetite to help build the operating model we will run for years, and to be measured on whether it works.

This position is not for an existing vacancy; we are building a candidate pool for future opportunities.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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More about this job

Responsibilities

You will lead the end-to-end redesign of operating models and product solutions for private assets, ensuring they are scalable and meet client needs. Additionally, you will manage complex client implementations and coordinate across various internal departments to drive operational excellence and adoption.

Requirements

Candidates must have 12-15 years of experience in private assets, fund administration, or a comparable financial environment. A bachelor's degree in accounting, finance, or economics is required, along with proven expertise in transformation initiatives and operational redesign.

Skills

Operating model redesign
Process re-engineering
Private assets accounting
Transformation initiatives
Business analysis
Stakeholder management
Project execution
Financial services
Strategic planning
Client solutions
Data analysis
Leadership
Budgeting
Change management
Operational efficiency
Risk management

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

Private Assets
Fund Administration
Operating Model
Transformation
Process Re-engineering
Business Analysis
Client Solutions
Data Reporting
Platform Enablement
Automation
Artificial Intelligence
Financial Services
Stakeholder Negotiation
Change Management
Operational Strategy
Project Management
Accounting
Finance
Economics
Microsoft Excel
SharePoint
Scalability
Risk Realisation
Client Integration
Marquee Clients
Workflow Optimization
Business Planning
Budgeting
Operational Controls
Strategic Operations

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