Operations Manager

Position Overview

The Operations Manager is responsible for planning, coordinating, and overseeing the delivery of Dalton's scope of work across Dalton Projects and Dalton Works projects. Reporting directly to the Director of Construction, the Operations Manager ensures projects are properly planned, staffed, executed, documented, and controlled from pre-construction through close-out.

The role translates approved scopes, estimates, quotations, and contract requirements into executable work plans while coordinating labour, materials, procurement, scheduling, cost control, quality assurance, and project documentation. The Operations Manager works closely with Project Managers, Site Managers, Accounting, Estimating, Suppliers, Trade Contractors, and Clients to support successful project outcomes.

Reporting and Authority

The Operations Manager reports directly to the Director of Construction and is accountable for operational planning, resource allocation, project execution, and escalating issues affecting cost, schedule, quality, or resources.

The position works collaboratively with Project Managers, Site Managers, Accounting, Estimating, Quantity Surveyors, Consultants, Suppliers, Trade Contractors, and Clients. Project coordination does not alter established reporting relationships or approval authorities.

The Operations Manager coordinates work within approved budgets, quotations, contracts, and work plans. All required internal approvals and client authorizations must be obtained and documented before work proceeds.

Core Responsibilities

Project Planning and Preparation

• Review contracts, drawings, specifications, estimates, quotations, sketches, site information, and photographs to confirm scope and execution requirements.
• Develop and maintain project work plans, labour allocations, material requirements, procurement schedules, and execution strategies.
• Establish and maintain project files and documentation within Procore and company systems.
• Participate in turnover meetings, project start-up meetings, planning sessions, and scope reviews.
• Assess project risks, logistics, phasing requirements, site conditions, and constructability concerns.
• Coordinate material procurement and long-lead purchases in accordance with project schedules and approval requirements.
• Support effective project implementation by identifying and addressing issues before they impact progress.

Labour Management and Site Coordination

• Allocate labour resources across projects and cost codes based on project priorities, schedules, and productivity requirements.

• Coordinate supervision requirements and support field personnel in achieving project objectives.

• Communicate work plans, priorities, and expectations to project teams.

• Monitor project progress and address operational challenges affecting schedule, labour productivity, quality, and safety.

• Review and approve labour time entries and ensure accurate cost-code allocation.

Cost Control and Project Financial Management

• Monitor labour, material, equipment, subcontract, and project costs against approved estimates and budgets.
• Identify actual or potential cost overruns and develop corrective action plans.
• Coordinate with Accounting and Project Management to ensure accurate forecasting, reporting, and cost tracking.
• Provide regular updates regarding project financial performance and operational risks.
• Assist in the evaluation of project performance and estimating accuracy.

Project Execution and Quality Control

• Oversee the execution of Dalton's work in accordance with contract requirements, approved scope, schedules, drawings, and specifications.
• Coordinate inspections, testing, deficiency correction, and quality-control activities.
• Ensure project teams maintain required documentation and records.
• Address operational issues promptly to support successful project delivery.
• Monitor project performance and implement corrective actions where required.

Dalton Projects Responsibilities

For Dalton Projects, the Operations Manager:

• Reviews working estimates and contract requirements.'Develops and maintains project work plans.
• Supports labour planning, procurement, execution, and cost control activities.
• Prepares estimates and quotations related to deficiencies, warranty work, and post-warranty work as required.
• Coordinates project execution with the assigned Project Manager.
• Supports allowance administration and change management processes in accordance with company procedures and project requirements.
• Project Managers retain approval authority for project-specific budgets, quotations, allowances, and related project decisions.

Dalton Works Responsibilities

For Dalton Works projects, the Operations Manager:

• Prepares quotations and execution plans.
• Coordinates project delivery from quotation through close-out.
• Supports client communication and project decision-making.
• Prepares estimates and quotations for warranty work, deficiencies, and additional work.
• Coordinates required approvals, authorizations, and client decisions.
• Monitors project performance and ensures alignment with approved scope, budget, and schedule.

Approval of deficient work, warranty work, and additional work remains subject to Director of Construction authorization and any required client approvals.

Change Management

The Operations Manager supports the evaluation, pricing, documentation, and implementation of project changes by:

• Coordinating quotation requests and pricing activities.
• Assessing the effect of proposed changes on scope, budget, schedule, and resources.
• Maintaining required supporting documentation.
• Ensuring appropriate approvals are received before work proceeds.
• Updating project plans, budgets, schedules, and records to reflect approved changes.

Project Close-Out and Warranty

The Operations Manager is responsible for supporting project close-out activities including:

• Final reviews and inspections.
• Deficiency completion and tracking.
• Warranty and post-warranty work coordination.
• Close-out documentation and records management.
• Lessons learned and project performance reviews.

The role supports Dalton's Definition of Success approach through proactive reporting, issue management, budget monitoring, schedule control, and continuous improvement.

Procore and Project Administration

The Operations Manager utilizes Procore and company systems to:

• Maintain project information and documentation.
• Prepare quotations and project correspondence.
• Issue purchase orders and change orders following required approvals.
• Monitor schedules and communicate project updates.
• Track labour and project costs.
• Support reporting and project controls.

Qualifications

• 5-10 years of experience in construction operations, project management, site supervision, or related roles.
• Demonstrated success managing construction projects and coordinating project teams.
• Strong understanding of construction practices, scheduling, procurement, budgeting, and contract administration.
• Experience with project management software, including Procore.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Valid driver's licence and ability to travel as required throughout Ontario.

Skills and Competencies

• Strong leadership and team coordination abilities.
• Excellent communication and relationship management skills.
• Strong organizational and time-management capabilities.
• Sound decision-making and problem-solving skills.
• Ability to manage multiple projects and competing priorities.
• Strong attention to detail and commitment to quality.
• Financial awareness and cost-control mindset.
• Self-motivated, accountable, and results-oriented.