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Added 6 mins ago
Hiring Now! Teach English Overseas with Full Training, Visa Sponsorship & Career Support
English 1
Thunder Bay, ON
Full-time
…culturally curious teachers who want to level up their career, experience life in China, and join a global community of educators. Whether you have several years of classroom experience or…
Added 6 mins ago
Director of Engineering
Foster Conner Recruiting
ON · Ontario, Canada
$180,000 to $210,000 CAD / year
Full-time
…transformers. This is a highly visible role for an engineering leader who wants ownership of both the technical direction and the team building…
Added 6 mins ago
General Accountant
Albarrie Canada Limited
Barrie, ON
$75,000 to $80,000 CAD / year
Full-time
Experience in industrial manufacturing and the understanding of production processes and procedures.
Added 6 mins ago
Assistant Store Leader (Product & Operations) - The Domain
SKIMS
Domain, MB
Full-time
We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store…
Added 6 mins ago
Director Client Onboarding - Capital Markets Operations
National Bank of Canada
Montreal, QC
Temporary
…Operations team at National Bank means acting as a strategic leader responsible for client onboarding operations and regulatory due diligence activities. In this role, you will have a…
Added 6 mins ago
Commercialization Project Manager
Agrocrop Exports Ltd.
Bolton, ON
Full-time
We are seeking an experienced Commercialization Project Manager to lead end-to-end product launches and customer implementations. This role will coordinate cross-functional teams, manage…
Added 8 mins ago
Sales Executive - Quebec, Canada
Waste Management, Inc. (WM)
Quebec, QC
Full-time
Added 8 mins ago
Recruitment Lead
ATCO
Calgary, AB
Full-time
Champion an exceptional candidate and hiring manager experience.
Added 8 mins ago
Project Coordinator
ATCO
Langley (District), BC · Langley, BC
Full-time
3+ years of experience supporting mid-sized construction projects
Added 8 mins ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 8 mins ago
Account manager
GardaWorld
Kingston, ON
Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on…
Added 8 mins ago
Student Intern, Operations Techology & AI Solutions
Celestica International LP
Toronto, ON
$23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 8 mins ago
Student Intern, Robotic Process Automation Developer (IT)
Celestica International LP
Toronto, ON
$24 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 8 mins ago
Sr. Practice Architect, Cloud
Softchoice
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC · Calgary, AB
The Microsoft Cloud Platform Practice Architect is a senior technical leader within the Microsoft Practice, responsible for driving excellence in the design, delivery, and evolution of…
Added 8 mins ago
Security Project Manager 2
Johnson Controls
Brampton, ON · CAN ON Brampton Paget Road
Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 8 mins ago
Robotic Welding Operator
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Full-time
Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line…
Added 8 mins ago
Technical Support Coordinator
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
…Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that…
Added 23 mins ago
Assembly Technician – Afternoon Shift
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Oakville, ON
Full-time
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
Added 23 mins ago
General Labourer
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Vancouver, BC
…in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based…
Added 23 mins ago
Manager Repair & Overhaul
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NS · Bedford, Nova
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 23 mins ago
Production Supervisor - Door Manufacturing
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Full-time
This is an opportunity for an experienced production leader to make a meaningful impact every day - supporting people, driving production, protecting quality, and helping create a workplace…
Added 23 mins ago
Corporate Traveller - Director of Customer Success Consultants & Onboarding - Toronto, ON
Flight Centre
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At Corporate Traveller, we're looking for a strategic and people-focused leader to own the customer journey from launch through long-term success. As Director of Customer Success…
Added 23 mins ago
Store Supervisor (Full-Time)
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Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 23 mins ago
Stage : Superviseur COOP-Hiver 2027 | Internship - COOP supervisor – Winter 2027
RTX
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande…
Added 23 mins ago
Sales Team Lead
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Leduc, AB · Edmonton, AB
Other
As a hands-on leader, you will lead from the front by actively engaging customers, demonstrating products, and supporting your team in achieving sales targets. The ideal candidate is a…

The Dufresne Group

Service Supervisor

Kenora, ON, P9N 0B2, Canada

Pay: Salary Banding $50,000 - $56,160.0
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.

As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

Salary Banding $50,000 - $56,160.0
Comprehensive benefits plan, assistance program and excellent employee discounts
Employer Sponsored Retirement Savings Plan
Career growth and continuous development
A fun and collaborative working environment
World class training programs within sales, leadership and more
The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies

As a Service Supervisor, you will:

Provide excellent customer service to internal and external guests
Answer and return guest calls in a timely and professional manner
Support guests following the company’s resolution process
Process Extended Warranty claims and recoveries
Understand and follow all safe work practices and rules
Ensure that the level of support matches or exceeds guest requirements
Consistently offer feedback and recommendations regarding customer service or product issues
Answer guest questions during in-home inspections
Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
Prepare the schedule for Manifest Transfers
Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies

As a successful candidate you will have the following:

High School Diploma with 1-2 years of customer service experience is preferred
Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs
Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
Ability to maintain composure and work well under pressure
Well-organized with the ability to prioritize multiple tasks
Effective decision-making and problem-solving skills
Valid Class G Driver’s license with a clean Driver’s abstract
A Criminal Record Check will be required

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More about this job

Responsibilities

The Service Supervisor is responsible for managing customer service operations, including handling guest inquiries, processing warranty claims, and resolving product issues. They also oversee service documentation, manage damaged goods, and coordinate logistics for stock and transportation.

Requirements

Candidates should have a high school diploma and 1-2 years of customer service experience. Proficiency in Microsoft Office, strong communication skills, and a valid Class G driver's license are required.

Skills

Customer service
Communication skills
Telephone etiquette
Negotiation
Diplomacy
Problem-solving
Decision-making
Microsoft Office
Inventory management
Scheduling
Conflict resolution
Time management

Benefits

Comprehensive benefits plan
Assistance program
Employee discounts
Career growth
Continuous development
Training programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Service Supervisor
Retail
Furniture
Appliances
Warranty Claims
Inventory Management
Logistics
Microsoft Office
Scheduling
In-home Inspections
Driver's License
Communication
Problem Solving
Leadership
Vendor Relations

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