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The Dufresne Group

Service Supervisor

Kenora, ON, P9N 0B2, Canada

Pay: Salary Banding $50,000 - $56,160.0
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.

As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

Salary Banding $50,000 - $56,160.0
Comprehensive benefits plan, assistance program and excellent employee discounts
Employer Sponsored Retirement Savings Plan
Career growth and continuous development
A fun and collaborative working environment
World class training programs within sales, leadership and more
The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies

As a Service Supervisor, you will:

Provide excellent customer service to internal and external guests
Answer and return guest calls in a timely and professional manner
Support guests following the company’s resolution process
Process Extended Warranty claims and recoveries
Understand and follow all safe work practices and rules
Ensure that the level of support matches or exceeds guest requirements
Consistently offer feedback and recommendations regarding customer service or product issues
Answer guest questions during in-home inspections
Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
Prepare the schedule for Manifest Transfers
Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies

As a successful candidate you will have the following:

High School Diploma with 1-2 years of customer service experience is preferred
Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs
Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
Ability to maintain composure and work well under pressure
Well-organized with the ability to prioritize multiple tasks
Effective decision-making and problem-solving skills
Valid Class G Driver’s license with a clean Driver’s abstract
A Criminal Record Check will be required

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More about this job

Responsibilities

The Service Supervisor is responsible for managing customer service operations, including handling guest inquiries, processing warranty claims, and resolving product issues. They also oversee service documentation, manage damaged goods, and coordinate logistics for stock and transportation.

Requirements

Candidates should have a high school diploma and 1-2 years of customer service experience. Proficiency in Microsoft Office, strong communication skills, and a valid Class G driver's license are required.

Skills

Customer service
Communication skills
Telephone etiquette
Negotiation
Diplomacy
Problem-solving
Decision-making
Microsoft Office
Inventory management
Scheduling
Conflict resolution
Time management

Benefits

Comprehensive benefits plan
Assistance program
Employee discounts
Career growth
Continuous development
Training programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Service Supervisor
Retail
Furniture
Appliances
Warranty Claims
Inventory Management
Logistics
Microsoft Office
Scheduling
In-home Inspections
Driver's License
Communication
Problem Solving
Leadership
Vendor Relations

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