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Added 2 hours ago
T
UX Strategist
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Strong UX fundamentals are more important than job title. Candidates coming from a senior Product Designer background may also be considered if their experience has been heavily UX-focused…
Added 3 hours ago
TD
Senior UX Designer
Teifi Digital
Vancouver, BC
- $80,000 to $110,000 CAD / year
We are seeking a Senior UX Designer to transform business requirements into tangible designs, wireframes, and user experiences that clients can validate and delivery teams can build from.…
Added 3 hours ago
KC
UX/UI Designer
KEEN Creative
Edmonton, AB
- Full-time
As a Graphic Designer with a strong UX/UI focus at KEEN, you’ll work across brand, digital, web, campaign, and print projects - from early concepts and wireframes through to polished,…
Added 4 hours ago
J
UI/UX Designer
Jobright.ai
Canada
- Full-time
…and helps users reach better employment outcomes. The UI/UX Designer creates accessible, user-centered product experiences through research, interaction and visual design, prototyping,…
Added 5 hours ago
MC
UI UX Designer – Digital Commerce (35456)
Myticas Consulting
Toronto, ON
- Contract
UI/UX Designer – Digital Commerce (B2B Manufacturing)
Added 10 hours ago
UX Designer
Teifi Digital
Vancouver, BC
We are seeking a UX Designer to transform business requirements into tangible designs, wireframes, and user experiences that clients can validate and delivery teams can build from. At…
Added 11 hours ago
A
Product Designer (Expert-Level) [AQ-20860]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
…standards for user-centric design. As an expert-level Product Designer, you won’t just be designing interfaces; you’ll be defining the future of direct investing products and services,…
Added 12 hours ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Toronto, ON · Kingston, ON
- Full-time
…and experience concepts without acting as a primary graphic…
Added 1 day ago
M
Winter Co-op 2027 - Product Designer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Product Designer, you will join the Global Design System team and contribute to the evolution of Manulife's digital experiences. Working closely with senior designers, product teams,…
Added 3 days ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
…clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various…
Added 3 days ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
…clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various…
Added 3 days ago
Concepteur.trice sénior.e - Expérience utilisateur/Interface utilisateur / Senior UX/UI Designer
Electronic Arts
Vancouver, BC · Montreal, QC
As a Senior UX/UI Designer, you will define the visual style, interaction patterns, and overall usability for our player-facing creative interfaces. Partnering closely with game designers,…
Added 3 days ago
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Designer Principal UI/UX / Principal UI/UX Designer
Highdive
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Le Designer Principal UI/UX est la référence en matière d'expertise et de stratégie, responsable de définir et de piloter l'expérience utilisateur globale et l'orientation des interfaces du…
Added 3 days ago
A
Senior Experience Designer, Generative and Agentic Workflows (Canada)
Autodesk
Vancouver, BC · Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are seeking a Senior Experience Designer, Agentic Workflows, to join the Applied Intelligence design team in the Experience Foundations organization of the Architecture, Engineering,…
Added 3 days ago
E
Product Designer - Design Systems
eBay
Toronto, ON
- Full-time
We are seeking a highly skilled full stack Systems Designer to join our Design Systems team at eBay, where you will play a pivotal role in crafting and evolving the design system and visual…
Added 3 days ago
K
UX/UI Designer (Contract)
Kabam
Montreal, QC
- Contract
Produce interaction and visual design assets for target deliverables.
Added 3 days ago
Sr. Game Designer - Soulframe
Digital Extremes
London, ON
The Senior Game Designer - Soulframe will be responsible for defining and executing the core user experience, which includes, but is not limited to: user interface (UI), main character…
Added 3 days ago
Designer Principal UI/UX / Principal UI/UX Designer
Highdive
Montreal, QC
Le Designer Principal UI/UX est la référence en matière d'expertise et de stratégie, responsable de définir et de piloter l'expérience utilisateur globale et l'orientation des interfaces du…
Added 4 days ago
S
Manager, Design Engineering
Sentry
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Consider yourself a design engineer, or a designer who codes
Added 4 days ago
BI
Product Designer
Bally's Interactive
Toronto, ON
- Full-time
We are looking for a talented Product Designer to help create intuitive and impactful product experiences across our customers' journey with Bally Sports Live. Product designers at Bally's…
Added 4 days ago
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Technical Interface Designer - EA SPORTS FC
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Experience Designer, Handheld Experiences - EA SPORTS™ FC
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Strong visual craft, with evidence in your portfolio: typography, grid and layout, spacing and hierarchy, and color used to carry state and meaning rather than decoration. Your work has a…
Added 4 days ago
Experience Designer I - - EA SPORTS FC
Electronic Arts
Vancouver, BC
As an Experience Designer on EA SPORTS FC, Live Platform, you will partner closely with product managers, producers, engineers, and fellow designers to create meaningful, high-impact…
Added 4 days ago
Experience Designer (UX) - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
The EA Sports NHL team is seeking a collaborative, creative, and passionate Experience Designer II. As we continue to deliver to millions of players across multiple platforms, this role…

THE EMPIRE LIFE INS. CO

Digital Client Experience Specialist

Toronto, ON, Canada
Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Digital Client Experience Specialist

Location: Hybrid in Kingston or Toronto (York Mills)

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.

The total target compensation (TTC) range, including salary and target bonus, is $79,200 - $126,500. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Why pursue this opportunity

The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.

What you’ll be working on

Maps, maintains, and continuously optimizes end-to-end user journeys for Plan Members, Plan Administrators (PAs), and Advisors across both Group Benefits and Group Retirement Savings lines of business.
Acts as a solutions-driven client experience steward, representing the end-to-end customer experience across all lines of business whenever digital or non-digital experience enhancements are being developed.
Manages and optimizes existing web portal and mobile application user experiences, ensuring digital tools remain functional, intuitive, and aligned with client needs.
Owns, defines, aligns, and continuously amends client personas (for Plan Members, Plan Administrators, and Advisors) across lines of business, ensuring persona insights and journey maps seamlessly inform and guide deliverables produced by our shared services team and web/portal development
Collaborates closely with the Digital Product Owner to solution, prioritize, and support the broader strategic management of all Group Solutions digital assets.
Serves as the primary liaison and key point of contact into the centralized Shared Services design team, translating user journey insights and business requirements into actionable briefs for graphic/UI designers.
Utilizes journey mapping and wireframing tools such as Lucidchart and Figma to visualize user flows, process diagrams, information architecture, and experience concepts without acting as a primary graphic designer.
Acts as a strategic brand guardian across digital channels, ensuring tone, key messaging, visual standards, and value propositions remain consistent, caring, and compliant across all touchpoints.
Conducts research analysis, voice-of-customer (VOC) feedback gathering, and user data evaluation to identify friction points, customer needs, and market trends.
Identifies, recommends, and implements digital experience enhancements and process improvements to increase engagement, usability, and digital adoption.
Works cross-functionally with product managers, developers, marketers, legal, compliance, and operational leaders to ensure experience solutions align with technical constraints and business objectives.
Executes digital marketing and journey strategies deployed through web, mobile app, email, and digital channels to ensure alignment with Group Solutions growth and retention goals.
Measures, tracks, and reports performance metrics (KPIs, engagement rates, analytics) for digital journeys and app/portal experiences to drive continuous optimization.
Contributes to the development of business cases, cost-benefit analyses, and strategic briefs for proposed digital experience enhancements.

What we’re looking for you to have

Completion of post-secondary education with a focus in Digital Marketing, Business, Information Technology, or a related field.
3+ years of experience in digital marketing, digital product support, or user experience/journey mapping, ideally within the financial services, insurance, Group Benefits, or Group Retirement industries.
Proven experience in mapping customer journeys, developing user personas, and creating process flows using tools like Lucidchart, Figma, or similar journey mapping software.
Strong familiarity with web portal management, mobile app ecosystems, and digital product administration.
Demonstrated ability to collaborate effectively with Digital Product Owners, developers, and centralized creative/design teams.
Hands-on proficiency with tools like Figma and Lucidchart for conceptualizing user journeys, wireframes, and process architecture (formal graphic design expertise not required).
Knowledge of web analytics tools (e.g., Google Analytics, Google Data) to track digital adoption and user engagement metrics.
Strong understanding of digital marketing principles, brand positioning, and customer-centric communication strategies.
Familiarity with Agile methodologies, product backlogs, and cross-functional sprint environments.
Outstanding problem-solving, analytical, and process-mapping capabilities with a solutions-oriented mindset.
Excellent written, editing, proofreading, and verbal communication skills with the ability to articulate client needs to technical and non-technical stakeholders.
Strong organizational and project management skills to balance multiple touchpoints and priorities across lines of business.
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know - we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.

Apply About employer

More about this job

Responsibilities

The specialist will map and optimize end-to-end user journeys for digital assets while acting as a steward for the customer experience across all lines of business. They will also collaborate with cross-functional teams to translate user insights into actionable briefs and report on performance metrics to drive engagement.

Requirements

Candidates must have post-secondary education in a relevant field and at least 3 years of experience in digital marketing or user experience. Proficiency in journey mapping tools like Figma or Lucidchart and familiarity with Agile methodologies are essential.

Skills

Digital marketing
User experience
Journey mapping
Lucidchart
Figma
Web portal management
Mobile app ecosystems
Google Analytics
Agile methodologies
Process mapping
Project management
Customer-centric communication
Data analysis
Brand positioning
Stakeholder management

Benefits

Hybrid work model
Annual bonus program
Learning and development programs
Tuition reimbursement
Life insurance
Health insurance
Dental insurance
Parental leave top up
Compassionate leave top up
Wellness programs
Employee referral program
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Digital Marketing
User Experience
Journey Mapping
Lucidchart
Figma
Web Portal
Mobile Application
Google Analytics
Agile
Product Backlog
Customer Experience
Brand Guardian
Voice-of-customer
KPIs
Financial Services
Insurance
Group Benefits
Group Retirement
Information Architecture
Wireframing
Process Improvement
Digital Adoption
Strategic Briefs
Cross-functional Collaboration
Data Evaluation

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