ECH - Coordinator, Sales Operations

Your Impact at Empire 

Empire Homes is seeking a Coordinator, Sales Operations to provide administrative and operational support to the sales team. This role is responsible for coordinating sales activities, and processes, and ensuring information and priorities are organized and communicated effectively. The coordinator will support day-to-day sales operations, identify trends, and provide data-driven insights to help improve efficiency, streamline processes, and support the team in achieving its goals.

This role is located at our Empire Canada Head Office in Vaughan, ON. This posting is for a newly budgeted position. The expected annual salary range for this role in $50,000 - $65,000/year. This position is also eligible to participate in our short-term incentive program. 

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

What We Are Looking For:

• Bachelor’s degree in business, marketing, or related field. 
• Minimum of 1-3 years experience working in a sales and operations role. 
• Homebuilding Industry experience is considered an asset.
• Proficient in CRM and database software. 
• Possess financial skills and business acumen to understand sales profitability and market opportunities.  
• Research and reporting skills to analyze sales data and consumer trends to create meaningful sales forecasts. 

Why Join Empire Homes 

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way. 

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer’s paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.

 
What You’ll Be Doing Each Day  

• Coordinate and review siting analysis, including model availability, lot premiums, and cross-referencing information with the Master Price List Index (MPI) to ensure accuracy and consistency.
• Conduct regular website and broker portal audits to ensure information, pricing, and sales resources are accurate, current, and complete.
• Coordinate the review and approval of marketing collateral with the Marketing team and TFN to ensure sales materials are accurate and aligned with current offerings.
• Coordinate broker portal readiness, ensuring all required assets and sales materials are uploaded, organized, and available approximately two weeks prior to release.
• Support the planning and coordination of sales events, including logistics, materials, communications, and post-event follow-up as required and coordinating with Sales Brokerage.
• Coordinate spec home readiness, including cleaning, lockbox setup, photography, and other requirements to ensure homes are presentation-ready for sales and marketing activities.
• Monitor and maintain Salesforce data and activity, identifying missing or inconsistent information and coordinating updates as needed.
• Maintain and distribute current price lists, ensuring pricing information is accurate and communicated to the appropriate stakeholders.
• Maintain the Master Price List Index (MPI), coordinating updates and ensuring pricing and inventory information remains accurate and accessible.
• Coordinate broker portal uploads and ongoing maintenance, including organizing sales assets, updating information, and conducting regular quality-control audits.
• Conduct regular touchscreen audits to ensure content, pricing, and sales information is current and functioning as intended.
• Prepare and coordinate sales incentive reporting, maintaining accurate records and providing reports to support sales administration and tracking.
• Coordinate sales office supplies and setup, including new office requirements and ongoing inventory management to ensure teams have the necessary resources.
• Coordinate seasonal sales office and holding asset requirements, including landscaping, snow removal, and other property-related services, ensuring vendors and services are scheduled and maintained as required.
• Responsible for organizing each presales kick off call and ensuring all departments are coming prepared to update the sales agents prior to sales opening.

Who We Are 

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado.  There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that Support Where You’re Headed. 

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Notice of AI Use in Recruitment:

We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create a people-centered experience. 

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