Front Desk Associate - Empire Homes Design Centre

Your Impact at Empire 

Empire Homes is seeking a Front Desk Associate for our Design Centre! In this position, you will play a key role in supporting the day-to-day operations of the Design department through a combination of administrative, customer service, and coordination responsibilities. You will serve as a central point of contact for purchasers, vendors, and internal stakeholders while contributing to the smooth execution of departmental processes, projects, and team initiatives.

This role is located at our Empire Homes Design Studio located in Caledonia, ON. This posting is for a new 14-month contract position. The expected annual salary range for this role in $55,000- $65,000/year.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations. 

What We Are Looking For:

• Post secondary education in Interior Design or Interior Decorating.
• 1-3 years of experience in a customer-facing role. Experience in a Design Centre setting within the residential homebuilding industry is considered an asset. This is an excellent opportunity for recent graduates and early-career professionals looking to build their expertise, develop customer relationships, and gain hands-on experience in a growing industry.
• Strong written and verbal communication skills, with the ability to effectively retain, interpret, and articulate information.
• Personable, approachable, and professional, with a strong customer-service orientation and the ability to build and maintain positive relationships with purchasers, colleagues, trades, and suppliers while delivering an exceptional purchaser experience.
• Strong organizational and multitasking abilities, with the capacity to manage competing priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience with NewStar and Design Studio Manager would be considered an asset.

Why Join Empire Homes 

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way. 

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• The opportunity to collaborate with other skilled and visionary professionals. 
• Exclusive discounts through our Employee Home Ownership Program. 
• Support for your wellbeing through our employer-paid benefits. 
• Ongoing support for continuing education and opportunities for learning and development to help you grow your career.  
• Organic Produce from our Community Supported Agriculture Program. 
• Engaging social events throughout the year to celebrate our team.  
• Recognition of achievements and milestones every step of the way. 
• A company that values your time outside of work just as much as your time spent at work. 

What You’ll Be Doing Each Day  

• Manage reception duties, including answering incoming calls, welcoming purchasers for scheduled appointments, and providing brief tours as required.
• Complete accounting and administrative tasks, including maintaining daily transaction logs, preparing monthly Moneris reports, managing cheque logs, and coordinating courier services.
• Monitor and support various Design Department mailboxes, responding to inquiries from trades and suppliers in a professional and timely manner.
• Maintain internal online resources, departmental documentation, contact lists, project updates, and other resources as directed by the Design Liaison.
• Develop proficiency in design tools and assist with reviewing presentation layouts, cabinet supplier drawings, and related systems in preparation for new site launches.
• Provide administrative and coordination support to the Design team, assisting with day-to-day operations, scheduling, meeting preparation, and other departmental activities as required.
• Review new and terminated deals, prepare O&E documentation, and upload required information to applicable platforms.
• Learn and develop an understanding of design processing procedures to provide additional support during peak-volume periods.
• Perform other administrative duties and special projects as required to support the effective operation of the Design Department. 

Who We Are 

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado.  There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that Support Where You’re Headed. 

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Notice of AI Use in Recruitment:

We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create a people-centered experience. 

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