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Added 11 hours ago
Brampton- Maintenance Coordinator
Human Resources
Brampton, ON
The Maintenance Coordinator is responsible for coordinating and supporting maintenance operations across multiple locations within a district. This role schedules and tracks preventative…
Added 15 hours ago
SR
Logistics Coordinator
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 16 hours ago
Simulator Qualification Coordinator
FlightSafety International
Toronto, ON · Downsview, ON
…independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations…
Added 16 hours ago
SB
Flight Coordinator
Skyservice Business Aviation
Calgary, AB · Mississauga, ON
- Full-time
As a Flight Coordinator, you’ll play a pivotal role within our team, collaborating closely with the flight crew and account managers to meticulously plan and execute trips across our entire…
Added 17 hours ago
SC
Bilingual National Sales Coordinator
Sysco Canada Inc.
Quebec, QC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 20 hours ago
PS
Operations Coordinator
Precision Specialized Inc.
Burford, ON
- Full-time
We're looking for an Operations Coordinator who thrives in a fast-paced environment, enjoys solving problems, and wants to build a long-term career in transportation and logistics. This is…
Added 21 hours ago
Training and Compliance Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,…
Added 21 hours ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Field Marketing Coordinator, you will be part of a dedicated team based in the GTA and reporting to the Territory Manger, Residential Sales. The Field Marketing Coordinator is a…
Added 3 days ago
CL
Dispatch Coordinator
Charger Logistics Inc
Calgary, AB
- Full-time
…delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled…
Added 3 days ago
YWG Ramp Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba…
Added 3 days ago
Transportation Invoicing Coordinator
Univar Solutions
Toronto, ON
…plus. This role requires tenacity to review invoices all day. Coordinator will also address carrier inquiries or concerns regarding process or payment and must have phone skills and email…
Added 3 days ago
CL
Dispatch Coordinator
Charger Logistics Inc.
Calgary, AB
- Full-time
…delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled…
Added 3 days ago
MT
Service Writer NEW!!!
Maxim Truck and Trailer
Regina, SK
- Full-time
We are looking for a customer-focused Service Coordinator who thrives on building relationships, solving problems, and delivering an exceptional customer experience. In this role, you'll be…
Added 3 days ago
P&
Coordonnateur de la résilience des systèmes informatiques / Disaster Recovery and Resilience Coordinator
Pratt & Whitney
Longueuil, QC
- Full-time
Added 3 days ago
ST
Forklift Operator (Material Handling) - Edmonton
Steele's Transportation Group
AB · Edmonton, AB
- $21 to $23 CAD / hour
- Full-time
We are an asset-based carrier with a dedicated fleet of company trucks, owner‑operators, and carrier partners. Our core service area is the Calgary–Red Deer–Edmonton corridor, with staff…
Added 3 days ago
Durham- Parts Coordinator
Human Resources
Pickering, ON
The Parts Coordinator role is responsible for sourcing and purchasing truck parts, managing inventory levels, and ensuring timely, cost-effective supply of materials to support fleet…
Added 3 days ago
Marketing Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,…
Added 3 days ago
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Coordonnateur de la résilience des systèmes informatiques / Disaster Recovery and Resilience Coordinator
RTX
Longueuil, QC
- Full-time
Added 3 days ago
IR
Service Coordinator
Ingersoll Rand
Mississauga, ON
- Full-time
This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering…
Added 4 days ago
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Maintenance Service Coordinator
GFL - Sewer Technologies Division
Surrey, BC
- Full-time
The Maintenance Service Coordinator serves as the central hub for our fleet maintenance operations. You will oversee the daily scheduling of preventive maintenance (PM), route unscheduled…
Added 4 days ago
CO
Administrative and Technical Coordinator
City of Vaughan
Vaughan, ON
- $86,606 to $93,132 CAD / year
- Full-time
Responsible for advising staff, as directed by Fleet Management, when City vehicles are due for maintenance. Follows up and tracks City vehicle maintenance schedules and vehicle keys as…
Added 4 days ago
FF
Logistics Coordinator - FFS
Flanagan Foodservice Inc
Kitchener, ON
- $50,000 to $60,000 CAD / year
- Full-time
Position Title: Logistics Coordinator (Router)
Added 4 days ago
EC
National Health and Safety Coordinator
EMCO Corporation
London, ON
- Full-time
Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to…
Added 4 days ago
Marketing Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,…
Added 4 days ago
EC
National Health and Safety Coordinator
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $70,000 to $90,000 CAD / year
- Full-time
Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to…

The Erb Group

Afternoon Dispatch Assistant & Customs Coordinator

Baden, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

We Bring Food to Your Family’s Table

Erb Group is one of North America’s largest privately owned refrigerated transportation providers. Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as a Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry leader.

AFTERNOON DISPATCH ASSISTANT & CUSTOMS COORDINATOR

Shift: Monday to Friday, 3:00 p.m. – 12:00 a.m. (midnight)
Hourly Wage: $20.45–$26.65 per hour

SUMMARY

The Afternoon Dispatch Assistant & Customs Coordinator is responsible for supporting daily afternoon dispatch operations while coordinating customs documentation and clearance requirements for cross-border shipments. This position assists dispatchers, drivers, and customers with operational inquiries, pickup arrangements, and shipment information, while ensuring accurate and timely preparation of ACE/ACI manifests, Prior Notices, and other customs-related documentation.

PRIMARY RESPONSIBILITIES

Dispatch Operations

Assist with daily afternoon dispatch operations, providing support to dispatchers and drivers.
Receive and respond to incoming calls and inquiries from customers and drivers, directing calls to appropriate personnel when required.
Enter and update pickup information received from customers by phone, fax, or email.
Assist drivers with pickup information, delivery instructions, and required documentation.
Enter and update truckload and shipment information in the system, ensuring accuracy.
Communicate with Dispatch, Linehaul, and other departments regarding pickup arrangements, shipment delays, and operational concerns.
Contact customers and drivers regarding delays, missing paperwork, or other shipment-related issues.
Assist with tracking shipments, investigating missed pickups, and following up on outstanding issues as required.
Ensure accurate flow of information and documentation between drivers, dispatchers, customers, and other departments.

Customs Coordination

Complete ACE/ACI manifests and set up Prior Notices for cross-border shipments.
Fax Prior Notice information to Customs Brokers and verify confirmation through the Prior Notice website.
Check inbound PARS and PAPS information in the system to monitor customs clearance status.
Create, update, and correct ACE/ACI manifests using BorderConnect and provide copies to drivers.
Locate and update shipment and customs information in BorderConnect as required.
Provide support to dispatchers and drivers regarding customs paperwork, ACE/ACI requirements, and related documentation.
Follow up with Customs Brokers and customers regarding delayed clearances, missing information, or documentation issues.
Maintain and update the Master Customs Broker contact list, including fax numbers and email addresses.
Maintain and update the ACE/ACI fax number list as required.
Create PARS/PAPS stickers and monitor related supplies.
Ensure customs documentation is completed accurately and communicated to the appropriate parties in a timely manner.

General Responsibilities

Work collaboratively with dispatchers, drivers, Customs Brokers, customers, and other operational departments to resolve issues.
Maintain accurate records and documentation in accordance with company procedures.
Provide additional operational and administrative support as required.
Complete other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

Previous experience in dispatch, transportation operations, or a related administrative role preferred.
Experience with customs documentation, ACE/ACI manifests, PARS/PAPS, or BorderConnect considered an asset.
Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook).
Experience with AS400 considered an asset.
Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills, with a focus on customer service.
Strong attention to detail and accuracy, particularly when handling shipment and customs documentation.
Ability to communicate effectively with drivers, customers, Customs Brokers, and internal departments.
Strong problem-solving skills and the ability to respond effectively to operational challenges.
Ability to work independently and collaboratively within a team environment.

WORKING CONDITIONS

Schedule: Monday to Friday, 3:00 p.m. to 12:00 a.m. (midnight).
Compensation: $20.45–$26.65 per hour.
Fast-paced transportation and logistics environment requiring ongoing communication with drivers, customers, and internal operations teams.

Your Cool Work Perks
Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

Company-paid health insurance plans (health, prescription, dental, and vision)
Company-paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Enjoy $1,600 in massage therapy benefits
TFSA and RRSP savings plans with company matching contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and GoodLife Fitness
Educational assistance of up to 50%, with specific training required by Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How to Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us at 1-800-461-5299 or Recruiting@erbgroup.com.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value-driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact Recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

Please note that this Erb Group job posting is intended to provide an overview of the position, including key responsibilities and qualifications, and does not represent a comprehensive job description.

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply About employer

More about this job

Responsibilities

The role involves supporting afternoon dispatch operations and coordinating customs documentation for cross-border shipments. Responsibilities include managing manifests, communicating with drivers and customers, and ensuring accurate shipment tracking.

Requirements

Previous experience in dispatch, transportation, or administrative roles is preferred. Candidates should possess intermediate computer skills and strong organizational abilities to manage documentation in a fast-paced environment.

Skills

Dispatch operations
Customs documentation
ACE/ACI manifests
Prior Notices
PARS/PAPS
BorderConnect
Microsoft Office
AS400
Customer service
Time management
Problem-solving
Communication
Attention to detail
Logistics coordination
Data entry

Benefits

Health insurance
Prescription drug coverage
Dental insurance
Vision insurance
Group life insurance
Long-term disability insurance
Employee & Family Assistance Program
Massage therapy benefits
TFSA savings plan
RRSP savings plan
Profit-sharing
Referral bonus
Safety shoe voucher
Uniform allowance
Tool allowance
Corporate discounts
Educational assistance

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Customs
Logistics
Transportation
ACE
ACI
PARS
PAPS
BorderConnect
AS400
Microsoft Office
Supply Chain
Documentation
Manifests
Prior Notice
Cross-border
Shipment tracking
Customer support
Data entry
Operations

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