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Added 19 mins ago
Retail Assistant Manager
Staples Canada
Camrose, AB
Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 34 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 34 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 34 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
Contract
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 34 mins ago
Sales Account Manager - Canada
norda run
Montreal, QC
Full-time
We are seeking a driven, high-energy Account Manager to lead our growth across the Canadian market for strategic accounts. Based in our home city of Montreal, you will be the face of norda…
Added 49 mins ago
Retail Store Coordinator Full time Winners- Laurentian Valley
The TJX Companies, Inc.
Pembroke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
Experience in agriculture, biological products, lawn and garden, horticulture, home improvement, consumer products or specialty retail.
Added 2 hours ago
Customer Service Rep
Hydra Pure Group
Brantford, ON
Full-time
…water treatment and air purification solutions through trusted retail and home service…
Added 2 hours ago
Responsable de l'Experience Invite | Carrefour Laval
lululemon
Laval, QC
Full-time
Le ou la responsable de l’expérience-invité doit s’assurer que tous les invités (c.-à-d. les clients) vivent une expérience de qualité en magasin. Pour ce faire, il ou elle supervise ou…
Added 2 hours ago
AI/ML Engineer
lululemon
Vancouver, BC
Full-time
…capabilities, and AI solutions across lululemon’s vertically integrated retail ecosystem, embedding strong data governance and responsible AI practices from the very beginning. By applying…
Added 2 hours ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
Root category strategy development and implementation with proven expertise and knowledge of retail store fixture programs, global manufacturing trends, and sound experience partnering with…
Added 2 hours ago
Manager of Financial Accounting
TJX Companies
ON · Mississauga, Ontario
Full-time
We’re seeking a Manager Of Financial Accounting to lead the high-performing team responsible for the accuracy, integrity, and continuous improvement of financial accounting processes for…
Added 2 hours ago
Assistant Store Manager Winners Homesense Metrotown
TJX Companies
Burnaby, BC
Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 3 hours ago
Part Time Floor Leader - Mic Mac Shopping Centre
Lush Fresh Handmade Cosmetics North America
Dartmouth, NS
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 3 hours ago
B2B - Sales Account Manager
GOODAI GLOBAL USA INC.
Vancouver, BC
$95,000 to $120,000 CAD / year
Full-time
We are seeking a results-driven B2B Sales Account Manager to lead and expand key wholesale and national retail accounts across Canada and North America.
Added 3 hours ago
Vice President of Customer Experience (CX)
AMZ Prep®
Mississauga, ON
Full-time
The VP of Customer Experience owns net revenue retention across the enterprise portfolio. This seat keeps our customers, grows them, and makes AMZ Prep a strategic partner to complex brands…
Added 3 hours ago
Merchandising Supervisor
Bloomstar Bouquet
Mont-Royal, QC
Full-time
…administration, marketing or visual designing with minimum 2 years’ experience in marketing, sales, retail merchandising or an equivalent combination of education, training and…
Added 4 hours ago
Product Owner, Data & Integration (12-month contract)
Canada Goose
Toronto, ON
Full-time
4-5 years of experience as a Product Owner / Business Analyst or related role in data-centric projects, ideally within retail industry.
Added 5 hours ago
Assistant Manager - Stock Yards Village
Old Navy
Toronto, ON
Full-time
A current or former retail employee with 1-3 years of retail management experience.
Added 6 hours ago
Front End - Manager Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stoney Creek, NB
Minimum 18 months of retail store experience, front-end department experience preferred
Added 6 hours ago
Creative Project Specialist [AQ-19672]
Aquent
Toronto, ON · Scarborough, ON
$29 to $35 CAD / hour
Contract
Aquent is thrilled to partner with a leading global retail organization that is at the forefront of delivering exceptional customer experiences. This innovative company is dedicated to…
Added 7 hours ago
Merchandiser Retail Team Lead
Advantage Solutions
Richmond Hill, ON
$18 to $20 CAD / hour
Full-time
…joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to…
Added 7 hours ago
Merchandiser Retail Team Lead
Advantage Solutions
Surrey, BC
$18.25 to $20 CAD / hour
Full-time
…joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to…
Added 7 hours ago
Sales Keyholder, PT
Under Armour
London, ON
Lead a selling culture and enhance the customer experience
Added 7 hours ago
Production Associate Multiple Shifts
TC Transcontinental
Vaughan, ON
Full-time
…TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational…

Closed listing

The Experience Advisors

Data Science & Engineering Lead (Contract)

Markham, ON, Canada

Job type: Full-time
Closing date: Oct 24, 2026
Experience: 7+ years of experience in data science, advanced analytics, or quantitative consulting.
Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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EnVision Consultants Ltd. · Pickering, ON, Canada
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Original job description

Archived listing. The details below describe a past opening.

About the Opportunity

Experience Advisors (XA) is seeking a senior contract Data Science & Engineering Lead to serve as the primary quantitative and analytical expert for supporting our clients with enhancing the sophistication and maturity of their Voice-of-the-Customer (VoC) program.

This role is purpose-built for an experienced data scientist / advanced analytics professional who can design, build, and operationalize a CX-to-business-value model that credibly links customer experience metrics to behavioural, operational, and financial outcomes.

You will act as the sole / lead data science resource on this initiative, working closely with XA’s CX strategists, research leads, and analysts. Your work will directly underpin executive-facing business cases, ROI narratives, and a reusable CX value modeling framework.

About the Role & Responsibilities

CX–Value Model Design & Build:

Design and build a statistically sound CX Value Framework that links CX drivers and metrics (e.g., CSAT, rCSAT, tCSAT, CES) to customer behaviours and enterprise outcomes (e.g., revenue, retention, cost-to-serve).
Develop correlation, regression, and sensitivity models to quantify impact and support defensible attribution logic.
Clearly document assumptions, limitations, and methodology to ensure transparency and reusability.

Advanced Analytics & Scenario Simulation:

Conduct scenario and “what-if” modeling (e.g., impact of a +1 or +3 point CX improvement).
Quantify financial and operational implications such as revenue lift, churn reduction, or service cost reduction.
Enable future simulations by designing the model to be modular and updateable.

Data Engineering & Preparation:

Work with large, complex transactional datasets (not survey-only data), integrating CX, behavioural, operational, and financial data sources.
Write efficient SQL to extract, join, and transform data from multiple systems.
Prepare clean, analysis-ready datasets in Python or R.

Model Operationalization & Handover:

Export the final CX Value Model into an Excel-based simulator suitable for non-technical users.
Create clear documentation and logic walkthroughs to support long-term internal use by CX and Analytics teams.
Participate in knowledge-transfer sessions to enable internal capability.

Stakeholder Collaboration & Validation:

Participate in stakeholder working sessions with CX, Analytics, Digital, Retail, Customer Care, and Finance teams.
Support validation discussions by explaining analytical methods and results in plain, business-oriented language.
Incorporate feedback while maintaining methodological rigor.

About You

You are a senior, hands-on data scientist or advanced analytics consultant who is comfortable operating independently, owning complex models end-to-end, and translating analytics into business value.
7+ years of experience in data science, advanced analytics, or quantitative consulting.
Demonstrated experience building business-impact, ROI, or value attribution models, ideally in CX, marketing, service, or digital contexts.
Strong comfort working in ambiguous environments where the problem must be shaped as part of the solution.

Required Technical Skills & Expertise

Core Tools

Python or R for data science, modeling, and statistical analysis.
SQL for data extraction, transformation, and preparation.
Excel for final model delivery, scenario simulation, and stakeholder usability.

Analytical & Domain Expertise

Deep understanding of transactional data (e.g., behavioural logs, operational records, financial transactions), and how it differs from survey-only datasets.
Strong understanding of financial data and KPIs, including revenue, cost, margin, and investment trade-offs.
Proven ability to build complex analytic models that integrate multiple data types and business signals.

Modeling & Methods

Regression modeling, correlation analysis, and driver analysis.
Scenario modeling and sensitivity analysis.
Clear attribution logic and defensible analytical assumptions.

Core Competencies: Skill Depth

Advanced Analytics: CX-to-value modeling · Regression & scenario analysis

Data Engineering: SQL-based extraction · Data integration · Cleaning & preparation

Transactional Data: Operations / Transaction data manipulation · Model integration

Financial Acumen: Revenue, cost-to-serve, ROI modeling

Model Design: Transparent, reusable, and defensible frameworks

You will thrive at The Experience Advisors if you can:

Are comfortable being the primary analytical authority on a high-visibility project.
Enjoy working at the intersection of CX, analytics, and finance.
Can move fluidly between Python/R, SQL, and Excel without losing rigor.
Take pride in building models that executives can actually understand and use.
Balance statistical discipline with pragmatic, decision-oriented thinking.

Why The Experience Advisors?

Experience Advisors (XA) is the consulting and training arm of CSPN Inc., a pioneer in Customer, Employee, and Citizen Experience since 1997. We enable organisations to create exceptional interactions through strategy, research, journey mapping, and enablement programmes. Our re-imagined brand is on an aggressive growth trajectory, offering a workplace where curiosity is rewarded, collaboration is celebrated, and innovation is mandatory.

This role is central to proving and operationalizing the business value of customer experience for a large, complex public-sector organization. Your work will directly shape how CX investments are justified, prioritized, and funded, both for this engagement and as a reusable framework for the future.

Ready to shape the future of evidence-based CX? Apply today with your résumé.

XA is an equal-opportunity employer. Accommodations are available on request for candidates participating in all aspects of the recruitment and selection process.

About employer

More about this job

Responsibilities

Design and build a reusable, statistically sound model linking customer experience metrics to customer behavior and financial or operational outcomes, including scenario simulations and defensible attribution. Integrate transactional and other business data, deliver an Excel-based simulator, document the methodology, and explain findings to stakeholders while supporting validation and knowledge transfer.

Requirements

Requires 7+ years of experience in data science, advanced analytics, or quantitative consulting, with demonstrated experience building business-impact, ROI, or value attribution models. Candidates need strong Python or R, SQL, and Excel skills, expertise in transactional and financial data, and the ability to communicate rigorous analysis in business-oriented terms.

Skills

CX-to-Value Modeling
Advanced Analytics
Python
R
SQL
Excel
Regression Modeling
Correlation Analysis
Scenario Modeling
Sensitivity Analysis
Data Integration
Transactional Data Analysis
Financial Modeling
ROI Modeling
Data Preparation
Stakeholder Collaboration

Visa sponsorship

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Keywords

Voice Of The Customer
Customer Experience
CX Value Framework
Python
R
SQL
Excel
Regression Modeling
Correlation Analysis
Driver Analysis
Scenario Modeling
Sensitivity Analysis
Transactional Data
Data Integration
Data Cleaning
Revenue
Retention
Cost-To-Serve
ROI Modeling
Attribution Logic
Financial KPIs
Behavioral Data
Operational Data
Customer Satisfaction
Customer Effort Score
Business Case Development
Model Operationalization
Data Science
Advanced Analytics
Stakeholder Validation

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