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Added 14 mins ago
Facility Assistant III
P&H
MB · Rathwell, MB
Full-time
…beyond. With a network of grain elevators, terminals, and agri-retail locations, we provide crop inputs, agronomic solutions, and grain marketing expertise to help producers…
Added 14 mins ago
Part-Time Key Lead (Robson)
Knix
Vancouver, BC
$22.7 CAD / hour
Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 14 mins ago
assistant store manager - South Edmonton, AB
Starbucks
AB
$56,000 to $66,500 CAD / year
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.
Added 14 mins ago
Automotive Sales Manager - Capital Chevrolet Buick GMC, Calgary, AB.
Capital GMC Buick Cadillac
Calgary, AB · GMC Calgary
Full-time
In this role, you will influence both the direction and performance of new and pre-owned sales operations, while developing a team focused on achieving strong results and long-term growth.
Added 14 mins ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
…Canada. The Data Analyst will support their Manager and Team Lead to manage all aspects of Ocean Transport operations including optimization of carrier allocation, forecasting, tracking of…
Added 14 mins ago
Automotive Sales Manager - Capital Chevrolet Buick GMC, Calgary, AB.
Capital Automotive Group
Calgary, AB · GMC Calgary
Full-time
In this role, you will influence both the direction and performance of new and pre-owned sales operations, while developing a team focused on achieving strong results and long-term growth.
Added 14 mins ago
Store Manager
Canadian Tire Corporation
Rimouski, QC
Full-time
At L’Équipeur, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and…
Added 14 mins ago
Field Manager
Brand Momentum
Montreal, QC
Full-time
2–4 years of experience in retail, field operations, or team leadership
Added 14 mins ago
Produce Manager
Co-op
Roblin, MB
Full-time
Lead the daily operations of the Produce Department.
Added 28 mins ago
Part-Time Key Lead (Robson)
Knix
Vancouver, BC
$22.7 CAD / hour
Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 28 mins ago
Regional Clinic Performance Manager
The Headhunters Recruitment
AB · Edmonton, AB
Full-time
…multi-site performance while remaining hands-on in daily clinic…
Added 29 mins ago
General Manager
Chipotle
Oshawa, ON
Full-time
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 43 mins ago
Patient Food Service Supervisor, Part Time
Compass Group Canada
Hamilton, ON
Part-time
Supervise daily patient meal service operations and ensure timely, accurate meal delivery to patients.
Added 44 mins ago
Automotive Detailer - Car Washer - Winnipeg
Enterprise Holdings
Winnipeg, MB
$18 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 44 mins ago
Retail Shift Leader
Canna Cabana
Guelph, ON · Woodlawn, Guelph, ON
$19 to $21 CAD / hour
Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 56 mins ago
Department Manager - LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
Kent Building Supplies
Conception Bay South, NL
Full-time
Experience in retail sales and supervision is preferred
Added 56 mins ago
Associate, Product Manager, Debit Card
Bank of China (Canada)
Markham, ON
Full-time
Lead the end-to-end management of deposit products throughout the product lifecycle, including development, enhancement, implementation, pricing, performance monitoring, and ongoing…
Added 56 mins ago
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Truro, NS
Full-time
At KENT, we believe our success is driven by strong, people‑focused leadership and operational excellence. Each retail location operates as a complex, multi‑unit business designed to serve…
Added 56 mins ago
SalonCentric Canada - Store Manager - Hamilton, ON
L'Oréal
Hamilton, ON
Full-time
A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance…
Added 59 mins ago
Corporate Store Key Holder - Temp
Bulk Barn
Picton, ON
Lead and assist workers in performing their day-to-day tasks
Added 59 mins ago
Corporate Store Key Holder
Bulk Barn
Kingston, ON
Lead and assist workers in performing their day-to-day tasks
Added 59 mins ago
Donation Pick-Up and Delivery Truck Driver - GTA (Full-Time)
Talize Inc / Recycling Rewards
Toronto, ON · North York, ON
Full-time
Are you ready to make an impact, lead with purpose, and grow your career? Apply now and let’s transform the world of retail - one sustainable step at a time.
Added 59 mins ago
Key Holder Key Holder
ELC Beauty LLC
Pointe-Claire, QC
Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…
Added 59 mins ago
Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…Markets & Wealth Systems) within Technology Sourcing – you'll lead high-impact sourcing strategies across some of the Bank's most complex and fastest-evolving technology…
Added 1 hour ago
Senior Graphic Designer
JENNY BIRD
Toronto, ON
…protecting the brand’s visual identity across digital, print, retail, wholesale and physical brand…

The Experience Advisors

Data Science & Engineering Lead (Contract)

Markham, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 7+ years of experience in data science, advanced analytics, or quantitative consulting.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the Opportunity

Experience Advisors (XA) is seeking a senior contract Data Science & Engineering Lead to serve as the primary quantitative and analytical expert for supporting our clients with enhancing the sophistication and maturity of their Voice-of-the-Customer (VoC) program.

This role is purpose-built for an experienced data scientist / advanced analytics professional who can design, build, and operationalize a CX-to-business-value model that credibly links customer experience metrics to behavioural, operational, and financial outcomes.

You will act as the sole / lead data science resource on this initiative, working closely with XA’s CX strategists, research leads, and analysts. Your work will directly underpin executive-facing business cases, ROI narratives, and a reusable CX value modeling framework.

About the Role & Responsibilities

CX–Value Model Design & Build:

Design and build a statistically sound CX Value Framework that links CX drivers and metrics (e.g., CSAT, rCSAT, tCSAT, CES) to customer behaviours and enterprise outcomes (e.g., revenue, retention, cost-to-serve).
Develop correlation, regression, and sensitivity models to quantify impact and support defensible attribution logic.
Clearly document assumptions, limitations, and methodology to ensure transparency and reusability.

Advanced Analytics & Scenario Simulation:

Conduct scenario and “what-if” modeling (e.g., impact of a +1 or +3 point CX improvement).
Quantify financial and operational implications such as revenue lift, churn reduction, or service cost reduction.
Enable future simulations by designing the model to be modular and updateable.

Data Engineering & Preparation:

Work with large, complex transactional datasets (not survey-only data), integrating CX, behavioural, operational, and financial data sources.
Write efficient SQL to extract, join, and transform data from multiple systems.
Prepare clean, analysis-ready datasets in Python or R.

Model Operationalization & Handover:

Export the final CX Value Model into an Excel-based simulator suitable for non-technical users.
Create clear documentation and logic walkthroughs to support long-term internal use by CX and Analytics teams.
Participate in knowledge-transfer sessions to enable internal capability.

Stakeholder Collaboration & Validation:

Participate in stakeholder working sessions with CX, Analytics, Digital, Retail, Customer Care, and Finance teams.
Support validation discussions by explaining analytical methods and results in plain, business-oriented language.
Incorporate feedback while maintaining methodological rigor.

About You

You are a senior, hands-on data scientist or advanced analytics consultant who is comfortable operating independently, owning complex models end-to-end, and translating analytics into business value.
7+ years of experience in data science, advanced analytics, or quantitative consulting.
Demonstrated experience building business-impact, ROI, or value attribution models, ideally in CX, marketing, service, or digital contexts.
Strong comfort working in ambiguous environments where the problem must be shaped as part of the solution.

Required Technical Skills & Expertise

Core Tools

Python or R for data science, modeling, and statistical analysis.
SQL for data extraction, transformation, and preparation.
Excel for final model delivery, scenario simulation, and stakeholder usability.

Analytical & Domain Expertise

Deep understanding of transactional data (e.g., behavioural logs, operational records, financial transactions), and how it differs from survey-only datasets.
Strong understanding of financial data and KPIs, including revenue, cost, margin, and investment trade-offs.
Proven ability to build complex analytic models that integrate multiple data types and business signals.

Modeling & Methods

Regression modeling, correlation analysis, and driver analysis.
Scenario modeling and sensitivity analysis.
Clear attribution logic and defensible analytical assumptions.

Core Competencies: Skill Depth

Advanced Analytics: CX-to-value modeling · Regression & scenario analysis

Data Engineering: SQL-based extraction · Data integration · Cleaning & preparation

Transactional Data: Operations / Transaction data manipulation · Model integration

Financial Acumen: Revenue, cost-to-serve, ROI modeling

Model Design: Transparent, reusable, and defensible frameworks

You will thrive at The Experience Advisors if you can:

Are comfortable being the primary analytical authority on a high-visibility project.
Enjoy working at the intersection of CX, analytics, and finance.
Can move fluidly between Python/R, SQL, and Excel without losing rigor.
Take pride in building models that executives can actually understand and use.
Balance statistical discipline with pragmatic, decision-oriented thinking.

Why The Experience Advisors?

Experience Advisors (XA) is the consulting and training arm of CSPN Inc., a pioneer in Customer, Employee, and Citizen Experience since 1997. We enable organisations to create exceptional interactions through strategy, research, journey mapping, and enablement programmes. Our re-imagined brand is on an aggressive growth trajectory, offering a workplace where curiosity is rewarded, collaboration is celebrated, and innovation is mandatory.

This role is central to proving and operationalizing the business value of customer experience for a large, complex public-sector organization. Your work will directly shape how CX investments are justified, prioritized, and funded, both for this engagement and as a reusable framework for the future.

Ready to shape the future of evidence-based CX? Apply today with your résumé.

XA is an equal-opportunity employer. Accommodations are available on request for candidates participating in all aspects of the recruitment and selection process.

Apply About employer

More about this job

Responsibilities

Design and build a reusable, statistically sound model linking customer experience metrics to customer behavior and financial or operational outcomes, including scenario simulations and defensible attribution. Integrate transactional and other business data, deliver an Excel-based simulator, document the methodology, and explain findings to stakeholders while supporting validation and knowledge transfer.

Requirements

Requires 7+ years of experience in data science, advanced analytics, or quantitative consulting, with demonstrated experience building business-impact, ROI, or value attribution models. Candidates need strong Python or R, SQL, and Excel skills, expertise in transactional and financial data, and the ability to communicate rigorous analysis in business-oriented terms.

Skills

CX-to-Value Modeling
Advanced Analytics
Python
R
SQL
Excel
Regression Modeling
Correlation Analysis
Scenario Modeling
Sensitivity Analysis
Data Integration
Transactional Data Analysis
Financial Modeling
ROI Modeling
Data Preparation
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Customer
Customer Experience
CX Value Framework
Python
R
SQL
Excel
Regression Modeling
Correlation Analysis
Driver Analysis
Scenario Modeling
Sensitivity Analysis
Transactional Data
Data Integration
Data Cleaning
Revenue
Retention
Cost-To-Serve
ROI Modeling
Attribution Logic
Financial KPIs
Behavioral Data
Operational Data
Customer Satisfaction
Customer Effort Score
Business Case Development
Model Operationalization
Data Science
Advanced Analytics
Stakeholder Validation

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