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The Family Centre

Client Care Support - 1126

Edmonton, AB, T5K 1C5, Canada

Starting salary range of $43,260 to $47,586 (commensurate with level of education and experience) · Full-time

Apply on familycentre.applytojob.com About employer

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Job details

Pay: Starting salary range of $43,260 to $47,586 (commensurate with level of education and experience)
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Why work with us:

The Family Centre is looking for a Client Care Support professional who is passionate about providing exceptional customer service, enjoys administrative tasks, and demonstrates strong organizational and collaborative skills. We are focused on providing Trauma-Informed Care to both our communities and staff teams, and provide services based on research and evidence-based practices. We encourage employees to bring their authentic selves to work in our diverse and inclusive environment. The organization is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience. Our culture is focused on providing a safe and supportive workplace, including paid training, excellent benefits, a wellness program, and much more.

What you will be doing:

As a Client Care Support, you will support administrative functions, such as reception, client intakes and bookings, scheduling, data entry/extraction, and small projects. You will be responsible for maintaining a welcoming environment for agency partners, clients and visitors, representing The Family Centre in a professional manner, and applying a trauma-informed lens to your administrative practice. You will be an integral member of the Client Care Team in completing tasks, sharing responsibilities, being supportive, and contributing to the learning of others.

Greet and support clients and visitors to The Family Centre (in person and by phone)
Answer calls, handle general inquiries, address client inquiries, and maintain records of clients
Manage reception and administration email accounts by monitoring, responding to, and following up on incoming emails and referrals
Perform administrative duties such as processing client intakes, critical incident reports, third-party disclosures, creating and maintaining forms, scheduling groups and appointments, extracting and organizing data, and compiling reports
Ensure office areas are well-stocked with appropriate supplies
Assist in opening and/or closing the agency as needed

What you will bring to the role:

2 years of postsecondary education is preferred
Minimum of 1-year experience in an administrative, reception, or client service role
Able to work in a shared space and shared role
Computer literacy and the ability to multitask with a range of electronic systems.
Proficient oral and written communication skills
Proficiency with Microsoft Office (Excel, Word), Google applications, client management systems, and related administrative tools, with adaptability to learn new software and applications as required.

Attributes that will help you be successful in this role:

We are looking for someone who is client-centered, trauma-informed, highly organized and detail-oriented, collaborative, adaptable and grounded, self-directed, and professional and values-aligned.

Background Check Process & Requirements:

As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers
Police Information Check (completed within the last 6 months)
Child Intervention Records Check (completed within the last 6 months)
Suicide Intervention Training, required within 3 months of start date
Certification in First Aid and Level C CPR within the first 3 months of employment

Position Availability:

Work within a flexible full-time schedule, which may include evening and/or Saturday shifts.

What you can expect:

Training – comprehensive onboarding/orientation process which includes service specific training, and agency wide core training

Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback

Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development

Reasonable accommodation – The Family Centre will provide reasonable accommodation when requested by a qualified applicant or employee

Compensation – The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace

Starting salary range of $43,260 to $47,586 (commensurate with level of education and experience)
36.5-hour work week
Fully paid Group Benefit Plan
Health spending account
3 weeks’ vacation
RRSP matching
Ongoing paid training
Paid sick time (up to 8 days per calendar year)
Agency-wide social events
Employee Support Groups

Closing Date: November 18, 2026

The Family Centre acknowledges that our work takes place on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the nehiyaw (Cree), Anishinaabe (Ojibway/Saulteaux), Niitsitapi (Blackfoot), Métis, Dene, and Nakota (Stoney).

Through our support of an Indigenous way of being and seeking towards being wichitasowak (people who are helping), the Family Centre acknowledges all the many First Nations, Métis, and Inuit whose footsteps continue to enrich these lands.

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Apply on familycentre.applytojob.com About employer

More about this job

Responsibilities

The Client Care Support professional will manage reception, client intakes, and scheduling while maintaining a welcoming environment for visitors. They will also perform administrative duties such as data entry, report compilation, and maintaining office supplies.

Requirements

Candidates should have at least one year of experience in an administrative or client service role and possess strong computer literacy. Preferred qualifications include two years of postsecondary education and the ability to work in a collaborative, trauma-informed environment.

Skills

Customer service
Administrative support
Reception
Data entry
Scheduling
Trauma-informed care
Microsoft Office
Google applications
Client management systems
Communication skills
Multitasking
Organizational skills
Collaboration
Record keeping

Benefits

Health spending account
Group benefit plan
Paid training
Paid sick time
RRSP matching
Wellness program
Agency-wide social events
Employee support groups

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Administrative
Reception
Trauma-Informed Care
Data Entry
Scheduling
Microsoft Office
Google Applications
Client Management Systems
First Aid
CPR
Suicide Intervention Training
Police Information Check
Child Intervention Records Check
Record Keeping
Customer Service

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Jobs in Canada