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Added 7 mins ago
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Quality Assurance Technician (Hope, BC)
Rubicon Organics™
Hope, BC
- $45,000 to $55,000 CAD / year
- Full-time
Rubicon Organics is Canada's leader in premium, certified organic cannabis and a fast-growing company with strong momentum, offering the opportunity to make a meaningful impact. You'll join…
Added 7 mins ago
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Food Safety Team Member – General Labor (Night) - Richmond
Fortrex
BC · British Columbia, Canada
- Full-time
We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are…
Added 7 mins ago
RG
Shift Supervisor
ROCKWOOL Group
Grand Forks, BC
- Full-time
We are seeking a Shift Supervisor based in our Grand Forks location to join the Operations team. This position works a rotating schedule of 3 days on and 3 days off.
Added 7 mins ago
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Senior Product Manager – Identity & Access Management (Okta/Auth0)
Raise
ON · Ontario, Canada
- Contract
…our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for…
Added 7 mins ago
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Access Governance Coordinator
Raise
Toronto, ON
- Full-time
…our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for…
Added 7 mins ago
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Supervisor Commercial Operations
Dyno Nobel
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries.…
Added 7 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 7 mins ago
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Mine Superintendent
Hays
Red Lake, ON
- $160,000 to $200,000 CAD / year
- Full-time
…employees the opportunity to contribute to a high-performing team while advancing their careers in a dynamic mining…
Added 7 mins ago
LD
Supervisor of Custodial Services - 1.0 FTE
London District Catholic School Board
London, ON
- Full-time
Reporting to the Executive Manager of Custodial Services, the Supervisor of Custodial Services is a demonstrated leader with team organizing abilities in a unionized environment. The…
Added 7 mins ago
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Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
The Specialist - Server Support acts as a functional and strategic leader for the HDSB’s server and enterprise infrastructure environment within the Network Operations team. This position…
Added 7 mins ago
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Design Verification Engineer
Actalent
Ottawa, ON
- $110,000 to $152,000 CAD / year
- Full-time
…support advanced Time Sensitive Networking (TSN) standards. This team develops foundational networking IP integrated into next-generation microcontrollers, processors, and switches used…
Added 7 mins ago
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Cybersecurity Consultant - Policies and Standards
Raise
Vancouver, BC
- Full-time
…Standards on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest…
Added 7 mins ago
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Forklift Driver Night Shift
Techo-Bloc
Chambly, QC
- Full-time
At Techo-Bloc, quality isn’t just a final check - it’s a mindset built into everything we do. We’re a leader in high-end landscaping products across North America, and we’re proud of our…
Added 7 mins ago
CB
Shipping and Receiving Associate
Cornerstone Building Brands
Calgary, AB
- Full-time
…projects. Backed by this strength, Ply Gem Canada is a growing leader in the Canadian building products industry, delivering innovative, high-quality, and customizable solutions supported…
Added 7 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 7 mins ago
A
Design Verification Engineer
Actalent
Ottawa, ON
- $110,000 to $152,000 CAD / year
- Full-time
…support advanced Time Sensitive Networking (TSN) standards. This team develops foundational networking IP integrated into next-generation microcontrollers, processors, and switches used…
Added 8 mins ago
Senior Underwriting Consultant - Risk Management Team
Equitable
MB
Support the ongoing development of the Underwriting team through coaching, mentoring and education, including developing and leading Case Clinics and other educational opportunities.
Added 8 mins ago
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Service Manager - Saskatoon North Hyundai
FFUN Group
Saskatoon, SK
- Full-time
We’re looking for a hands-on leader who can support our expanding operations, build a strong team, improve processes, and drive operational and financial results.
Added 24 mins ago
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Water Resources Engineering Graduate
Stantec
Markham, ON
- Full-time
Join a team that’s naturally committed to the environment.
Added 24 mins ago
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Directeur Régional – Québec et Est de l'Ontario / Regional Director – Quebec & Eastern Ontario
Everguard
Montreal, QC
- Full-time
Added 24 mins ago
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General Repair Technician III
BGIS
Toronto, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 38 mins ago
MG
Registered Nurse (Nursing Resource Team)
Michael Garron Hospital
Toronto, ON
- Full-time
…effective patient and family-centered care. In serving as the leader of the Coordinated Care Team, Registered Nurses have a pivotal role in care planning, coordination and delivery and in…
Added 38 mins ago
AH
Operator | Operateur(trice)
A Hiring Company
Ottawa, ON
- Full-time
A team that values safety, respect and teamwork.
Added 38 mins ago
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Operator | Operateur(trice)
A Hiring Company
Gatineau, QC
- Full-time
A team that values safety, respect and teamwork.
Added 38 mins ago
AH
Operator | Opérateur(trice)
A Hiring Company
Gatineau, QC
- Full-time
A team that values safety, respect and teamwork.

The Fastener Group Ltd.

Inside Sales and Service Representative

Courtenay, BC, Canada

$45,000 to $48,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $48,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Posting language: English
Posted: Sep 6, 2026

Original job description

Job Overview:

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our ONO Work & Safety Courtenay location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite qualified candidates to apply as you take the next step in your career.

Primary Responsibilities:

Answering phone calls, emails, and helping walk-in customers in a professional manner.

Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.

Identify customer needs and recommend appropriate products/services.

Provide pricing and inventory information to customers.

Process and enter customer orders with detailed specifications into the computer system.

Support Outside Sales Reps in processing quotes, orders, and other requirements.

Help in organizing the showroom, stocking shelves, etc.

Organize and load orders into a company/own vehicle and execute timely deliveries to local clients.

Other duties as assigned by the manager.

Qualifications:

2 to 3 years of customer service experience in the same or similar Industry is a definite asset.

Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.

Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.

Excellent time management skills with the ability to balance multiple priorities with high attention to detail.

Strong proficiency with computers and willingness to learn new software programs

Highly motivated with a desire to be successful.

Must possess a valid Driver’s License and be willing to provide a current driver’s abstract.

Willingness to gain advanced knowledge of Fasteners & Tools products and services.

Self-starter who takes initiative in getting things done.

A team player with a "can-do" attitude.

What we offer:

Competitive Salary

Employee Incentive Program

Career growth opportunities

Comprehensive Group Benefit Package

Employee & Family Assistance Program

Matching Pension Program

Generous time off

Company Overview:

ONO Work & Safety is a proud member of The Fastener Group with multiple branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades.

With three conveniently located branches in BC, we provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. At ONO Work & Safety, we believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, email, and in person; recommend products, provide pricing and availability information, resolve issues, and process detailed orders. Support outside sales representatives, maintain and stock the showroom, and organize and deliver orders to local customers.

Requirements

Two to three years of customer service experience in the same or a similar industry is an asset, along with strong communication, interpersonal, computer, time-management, and organizational skills. Candidates must have a valid driver's license, be willing to provide a current driver's abstract, and be motivated to learn about fasteners, tools, and related products.

Skills

Customer Service
Inside Sales
Order Processing
Product Knowledge
Customer Issue Resolution
Product Recommendations
Pricing and Inventory Information
Written Communication
Verbal Communication
Interpersonal Skills
Time Management
Attention to Detail
Computer Proficiency
Teamwork
Organization
Driving and Local Deliveries

Benefits

Competitive Salary
Employee Incentive Program
Career Growth Opportunities
Employee and Family Assistance Program
Matching Pension Program
Generous Time Off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Processing
Customer Inquiries
Product Knowledge
Product Recommendations
Pricing Information
Inventory Information
Order Entry
Quote Processing
Outside Sales Support
Showroom Organization
Stocking Shelves
Local Deliveries
Fasteners
Hand Tools
Power Tools
Safety Supplies
Computer Systems
Software Programs
Driver's License
Driver's Abstract
Industrial Sector
Commercial Sector
Construction Sector

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