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Added 12 mins ago
Inside Sales/Customer Service Representative
Columbia Forest Products
Saint-Casimir, QC · St Casimir, QC
Full-time
The candidate will be required to work from our mill in St-Casimir, QC. The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company.…
Added 25 mins ago
Store Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 26 mins ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Levis, QC
Full-time
Use your inside sales or customer service skills for steady hours & potential overtime
Added 1 hour ago
Inside Sales Representative
FASTSIGNS Parker/Castle Rock
Hamilton, ON
Full-time
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers…
Added 2 hours ago
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
Full-time
Responsible and accountable for all aspects of the Saskatoon Branch including, but not limited to, Sales and Marketing, Customer Service, Human Resources, Inventory Management, Occupational…
Added 3 hours ago
Delivery Driver
Aaron Sales And Leasing
Battleford, SK
Full-time
This isn’t some tedious desk job. On our team, you’ll be inside, outside, driving, installing, showing customers how to use merchandise and much more. And since this position is…
Added 4 hours ago
Client Advisor
Royal Bank of Canada
Oakville, ON
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 4 hours ago
Branch Manager, Box Grove Branch
Royal Bank of Canada
Markham, ON
Full-time
…coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the…
Added 4 hours ago
Branch Manager
Royal Bank of Canada
Cobourg, ON
Full-time
…coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the…
Added 4 hours ago
Branch Manager, Bloor & Grenview Branch
Royal Bank of Canada
Toronto, ON
Full-time
…coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the…
Added 6 hours ago
Inside Sales Representative I
White Cap Canada
Ottawa, ON
Full-time
Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and…
Added 6 hours ago
Client Advisor
Royal Bank of Canada
NS · ST. MARY'S, Nova Scotia
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 7 hours ago
Customer Advocacy Manager
Fortra
Canada
Full-time
…driving to successful resolutions. Lastly, the CAM partners with Sales to identify and execute opportunities to leverage the Secure Data Exchange product portfolio and to grow the…
Added 9 hours ago
Client Advisor
RBC
St. Marys, ON
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 9 hours ago
Branch Manager, Box Grove Branch
RBC
Markham, ON
Full-time
…coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the…
Added 9 hours ago
Client Advisor
RBC
Oakville, ON
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 9 hours ago
Merchandising Associate: Part Time - DUNCAN
The Home Depot Canada
Duncan, BC
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 9 hours ago
Inside Sales - Clover Capital | French Bilingual
Clover
Mississauga, ON
Full-time
…merchants access financing solutions that convert future card sales into working capital. You will focus on inside sales activity that drives revenue growth, expands adoption of Clover…
Added 10 hours ago
Sales Representative
Capital Seaboard & G. Cefalu & Bro., Inc. (CGC Holdings, Inc)
AB · Edmonton, AB
Full-time
Position Summary: As a key member of our rapidly growing organization, our Sales Associate ultimately acts as the face of our company by delivering outstanding customer service and building…
Added 11 hours ago
Inside Sales Representative-EN
Guillevin
Concord, ON
Full-time
Manage and prioritize customer requests coming through various channels (email, phone and online sales).
Added 11 hours ago
Housekeeping Manager ONT Field
Legends Global
ON · Ontario, Canada
Full-time
…component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and…
Added 11 hours ago
Branch Manager
Royal Bank of Canada
Mississippi Mills, ON
Full-time
…coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the…
Added 11 hours ago
Sales representative-retail
Employment Solutions - Sault College
Sudbury, ON
Full-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 11 hours ago
Associé(e) Mise en marché (Temps plein) Temporaire
The Home Depot Canada
Terrebonne, QC
Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 12 hours ago
Advanced Agent - Guest Communications
Whistler Blackcomb
Whistler, BC
Temporary
Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception in creating this experience of a lifetime. Through facilitating the sale of…

The Fastener Group Ltd.

Inside Sales & Service Rep

Kelowna, BC, Canada

Pay: $47,000 to $49,000 CAD / year
Job type: Full-time
Apply by: Jan 31, 2027
Experience: 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Posting language: English
Posted: Jul 22, 2026

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Original job description

Job Overview:

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our Kelowna location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite qualified candidates to apply as you take the next step in your career.

Primary Responsibilities:

Answering phone calls, emails, and helping walk-in customers in a professional manner.

Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.

Identify customer needs and recommend appropriate products/services.

Provide pricing and inventory information to customers.

Process and enter customer orders with detailed specifications into the computer system.

Support Outside Sales Reps in processing quotes, orders, and other requirements.

Help in organizing the showroom, stocking shelves, etc.

Other duties as assigned by the manager.

Qualifications:

2 to 3 years of customer service experience in the same or similar Industry is a definite asset.

Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.

Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.

Excellent time management skills with the ability to balance multiple priorities with high attention to detail.

Strong proficiency with computers and willingness to learn new software programs

Highly motivated with a desire to be successful.

Willingness to gain advanced knowledge of Fasteners & Tools products and services.

Self-starter who takes initiative in getting things done.

A team player with a "can-do" attitude.

What we offer:

Competitive Salary

Employee Incentive Program

Career growth opportunities

Comprehensive Group Benefit Package

Employee & Family Assistance Program

Matching Pension Program

Generous time off

Company Overview:

The Fastener Group with multiple has branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades.

We provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. We believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The representative is responsible for processing customer orders and addressing inquiries regarding product pricing and availability. They also support outside sales representatives and maintain the showroom and inventory.

Requirements

Candidates should have 2 to 3 years of customer service experience in a similar industry and strong computer proficiency. A positive attitude, strong work ethic, and a willingness to learn about fasteners and tools are essential.

Skills

Customer Service
Order Processing
Product Knowledge
Communication Skills
Interpersonal Skills
Time Management
Computer Proficiency
Problem Solving
Inventory Management
Sales Support

Benefits

Competitive Salary
Employee Incentive Program
Career Growth Opportunities
Comprehensive Group Benefit Package
Employee & Family Assistance Program
Matching Pension Program
Generous Time Off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Fasteners
Power Tools
Hand Tools
Inventory Management
Order Entry
Industrial Supplies
Construction Sector
Commercial Sector
Safety Supplies
Showroom Management
B2B Sales
Retail Sales

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