Workshop Performance Specialist

We're Hiring at Fedcap Canada. Join us as a Workshop Performance Specialist! Compensation: $50k to $65k (CAD). Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.

Position Summary:

The Workshop Performance Specialist plays a pivotal role in facilitating training, assessing the quality of training delivery across our Service Provider (SP) network, supporting curricula development, and continuous improvement of the Power of Possible (POP) training, The Fedcap Group’s proprietary work readiness training curriculum.

Reporting to the Senior Workshop Performance Specialist in Fedcap Canada’s Learning and Development team, the Workshop Performance Specialist will support in training SP staff to become proficient facilitators of the POP workshop for jobseekers. Success in this role will be measured through established KPIs, including SP adherence to the training curriculum, method and quality of delivery, and continuous program improvement through analyzing and implementing feedback from the jobseekers and the Service Provider network.

Essential Responsibilities:

• Develop a deep understanding of the Power of Possible philosophy and curriculum.

• Lead and co-lead at least 2 POP Train-the-Trainer sessions per year, ensuring SP staff are fully equipped to deliver the curriculum to jobseekers.

• Conduct a minimum of 2 to 3 observations/evaluations of SP-delivered POP training groups per quarter, assessing the quality and effectiveness of their delivery to drive continuous improvement.

• Maintain coaching and support relationships with a minimum of 10 Service Providers.

• Develop and deliver coaching plans to POP facilitators as needed for continuous improvement.

Program Development & Training:

• Design and implement enhancements or updates to the POP curriculum once per year, aligned with employment readiness, life skills, and incorporating feedback and outcome data.

• Deliver or co-facilitate at least 2 POP Train-the-Trainer workshops per year with at least 90% of participants reporting overall readiness to deliver POP in post-session evaluations.

• Conduct POP information sessions to a variety of stakeholders based on need

Administrative Support & Data Management:

• Maintain real-time digital attendance tracking for all training sessions with 100% accuracy.

• Analyze and organize training performance data monthly for the purpose of contractual reporting, highlighting jobseeker attendance trends, challenges, and improvement recommendations related to Service Provider training effectiveness.

Collaboration & Strategic Support:

• Build and maintain strong interpersonal relationships with internal and external stakeholders to foster a collaborative environment for training quality and effectiveness.

• Collaborate with Service Providers and other stakeholders to gather feedback and insights to continuously improve POP training and delivery effectiveness.

Education and Experience:

• Bachelor’s degree in Education, Communications, Social Work, or a related field required, or a combination of education and experience.

• Minimum 2 years of professional experience designing and delivering workshops or training curricula for diverse adult populations.

• 2 years' experience in analyzing training program performance, recommending improvements, and implementing continuous improvement strategies.

• Access to a vehicle for travel to Service Provider sites within Fedcap Canada's catchment areas.

• Bilingual in French is a plus

• Experience in leading and evaluating high-volume training activity, demonstrating measurable outcomes such as increased trainer effectiveness or participant satisfaction.

• Exceptional written and verbal communication skills, with the ability to tailor complex information to diverse internal and external audiences, including Service Provider staff and management.

Compensation: $50k to $65k  CAD annually

Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Fedcap Canada warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process as per the AODA Employment Standard. Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews.

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs - all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change - working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.