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Added 3 hours ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
Added 3 hours ago
AF
Club Manager
Anytime Fitness Asia
Calgary, AB
- Full-time
…background, their goals, and what motivates them through their health journey. With that understanding, you'll build trust and work to identify solutions that help each customer realize a…
Added 7 hours ago
Media Specialist
SALT XC
Toronto, ON
Bachelor's degree or Diploma in Marketing, Communication or Advertising required
Added 7 hours ago
JI
Senior Product Manager
Jumbo Interactive
Calgary, AB
- Full-time
Coordinate launch readiness across Product, Technology, Marketing, Sales, Customer Success, Operations, Finance, and other relevant stakeholders.
Added 7 hours ago
GF
Personal Trainer - London Southdale and Wellington
GoodLife Fitness
London, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 8 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.
Added 12 hours ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
…leadership team is committed to supporting your professional journey through structured development programs, comprehensive training, and opportunities for international business…
Added 14 hours ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
…duplication with Venue sales, Signature Events, sponsorship, Marketing or other established…
Added 19 hours ago
ML
Foodservice Sales Manager
Maple Leaf Foods Inc
BC · British Columbia, Canada
- $96,000 to $141,000 CAD / year
- Part-time
…support business strategies and priorities. These teams include: Marketing, Distribution, Finance, and Supply…
Added 21 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.
Added 21 hours ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
…duplication with Venue sales, Signature Events, sponsorship, Marketing or other established…
Added 21 hours ago
HC
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
- Full-time
Reports To: Senior Director, Integrated Marketing
Added 23 hours ago
GF
Personal Trainer - Ottawa Lansdowne Park
GoodLife Fitness
Ottawa, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 1 day ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
…and passion. A place where you can personalize your employee journey to be - and deliver - your…
Added 1 day ago
GF
Personal Trainer - Mississauga Square One
GoodLife Fitness
Mississauga, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 1 day ago
B
Territory Manager - Vancouver North
BAT
Vancouver, BC
- Full-time
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
Added 1 day ago
GF
Personal Trainer - Hamilton Stone Church and Upper Ottawa
GoodLife Fitness
Hamilton, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 1 day ago
AF
Sales Associate
Anytime Fitness Asia
Calgary, AB
- Full-time
As a Sales Associate at Anytime Fitness, you’ll play a key role in helping people start their health and fitness journey. Your main responsibility will be welcoming guests, understanding…
Added 1 day ago
P
Player Development VIP Gaming Host / Hôte ou Hôtesse de jeu VIP
Playground
Kahnawake 14 Réserve Indienne, QC
- $50,000 to $75,000 CAD / year
- Full-time
Minimum of 2 years’ experience in sales, as a host or other casino position such as VIP services, Brand Ambassador marketing, players rewards, or casino operations
Added 1 day ago
B
Senior Product Manager
Blazesoft
Concord, ON
- Full-time
Identify gaps and opportunities across player journey touchpoints; onboarding, payments, bonusing, gamification, retention
Added 1 day ago
S
Senior Customer Experience Associate - Mount Forest (22.5 hours/week)
Scotiabank
Mount Forest, ON
- Full-time
…Is To Provide Exceptional Service Throughout The Customer’s Journey…
Added 1 day ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
…and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed…
Added 1 day ago
NC
Program Assistant – Moose Factory (26-35)
Northern College of Applied Arts and Technology
ON · Moose Factory, ON
- Full-time
…for the Access Centre, including distribution of departmental marketing material, manage all digital files, register Academic Upgrading students and maintain accurate records for reporting…
Added 1 day ago
ML
Production Manager (Nights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Support Marketing/Sales with respect to new and existing product development initiatives and customer inquiries.
Added 1 day ago
ML
Sr. Demand Planner
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Lead collaborative forecast alignment meetings with Sales, Marketing, and other cross-functional partners, and drive productive forecast conversations by creating clarity, challenging…

The Feed Media

Client success manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Client Success Manager, Founder Coaching Program

Please submit a 30-second application here (note, applications recieved outside of this form cannot be reviewed): https://forms.gle/t6WiT9HkPmSmidpF8

What this role is

We run a coaching program for founders who sell expertise: consultants, advisors, coaches and solo agency owners. We've worked with 800+ founders. Most come to us doing $5K-$100K/month.

As Client Success Manager, you own each member's experience from their onboarding call through the result they joined for. Your job is to get members to their first client close, keep them engaged for the full 6 months, and turn their wins into case studies.

You'll work alongside our founder, our coaches and our community manager. They run the calls and the content. You make sure every member actually uses them.

You'll enjoy this role if you like working closely with founders while they scale. You'll have direct access to people running businesses doing $5K-$100K/month, and you'll see up close how they win clients, price their offers and grow.

What you'll do

01. Run onboarding

Lead the 45-minute onboarding call: lock in the member's ideal client, review their offer, and build their 30-day plan. Members should leave knowing exactly what to do in week 1.

02. Drive progress and accountability

Review Monday goal posts in Slack, follow up when members skip them, and check in when someone's stuck. Most members land their first client between day 30 and day 90. Your job is to get them there.

03. Be the single point of contact

Members always know who to go to for questions, scheduling, access issues, or which call to join. You respond fast and close every loop.

04. Spot churn risk early

Watch for the signals: missed Friday calls, no Monday posts, no assets submitted for review, quiet in Slack. Reach out before a member goes dark.

05. Track every member's journey

Keep a current view of each member's stage: ideal client defined, LinkedIn lead list built, newsletter live, first prospect conversations, first booked call, first close. Keep the CRM and tracker up to date.

06. Turn results into proof

Capture wins as they happen: the first prospect who joins the newsletter, the first booked call off an issue, the first $10K month. Turn them into testimonials and case studies for sales and marketing.

07. Run renewal conversations

Identify members who are getting results and ready to continue past 6 months, and run those conversations.

08. Report on retention and outcomes

Track engagement, call attendance, revenue milestones, churn and NPS. Bring patterns to leadership every week so we can fix what's not working in the program.

Who we're hiring

2+ years in client success, account management or coaching, ideally in high-ticket coaching, info products or agency services
You understand how B2B service businesses get clients. Hands-on experience with LinkedIn outreach or newsletters is a strong plus
Members trust you and tell you when they're stuck
Organized and proactive. You follow up without being reminded
Comfortable telling a member they're behind and getting them to commit to the next step
Clear writer. A lot of this job happens in Slack
Comfortable in a CRM and tracking tools
Available US Eastern business hours, Monday through Friday, including Friday mornings for coaching calls
Preference for people who've sold B2B or directly to founders, especially in software
Bonus: you use AI tools to track members, prep for check-ins and flag risk

Compensation

$60K-$100K base, depending on experience, plus above-market bonuses.

Please submit a 30-second application here (note, applications recieved outside of this form cannot be reviewed): https://forms.gle/t6WiT9HkPmSmidpF8

Apply About employer

More about this job

Responsibilities

Manage members' experience from onboarding through program completion, including setting action plans, driving progress, and providing responsive support. Track engagement and outcomes, identify churn risks, facilitate renewals, and turn member successes into testimonials and case studies.

Requirements

Requires at least two years of experience in client success, account management, or coaching, ideally in high-ticket coaching, information products, or agency services, along with an understanding of how B2B service businesses acquire clients. Candidates should be organized, proactive, clear writers, comfortable with CRM and tracking tools, able to hold members accountable, and available during US Eastern business hours on weekdays, including Friday mornings.

Skills

Client Success
Account Management
Coaching
Client Onboarding
Progress Tracking
Accountability
Churn Prevention
Customer Retention
Renewal Conversations
CRM Management
Case Study Development
Testimonial Collection
Slack
LinkedIn Outreach
Newsletter Management
Reporting And Analytics

Visa sponsorship

Not detected in the job text

Keywords

Founder Coaching
Client Success
Account Management
B2B Services
High-Ticket Coaching
Information Products
Agency Services
Client Onboarding
Ideal Client
Offer Review
30-Day Plan
Member Engagement
Accountability
Churn Risk
Retention
Renewals
CRM
Slack
LinkedIn Outreach
Newsletters
Lead Lists
Prospect Conversations
Client Acquisition
Testimonials
Case Studies
Call Attendance
Revenue Milestones
NPS
AI Tools

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