INTERNAL Only - Guest Empowerment Coordinator (Mercy House)

Job Title: Guest Empowerment Coordinator (Mercy House) Reports to: Manager of Housing Location: St. John’s Employment Type: Permanent Full-Time

Type: Union Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage as required

Rate of Pay: $26.16 per hour

PCN: 01-400-006

Position Summary

The Guest Empowerment Coordinator plays a key role in supporting residents of Mercy House and Community Health Centre as they transition toward greater independence and housing stability. This position is responsible for developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff, volunteers, and participants, the Coordinator fosters a respectful, inclusive, and supportive environment that reflects the values of dignity, compassion, and harm reduction.

Key Responsibilities

• Collaborate with the Manager and Program Supervisor to plan, deliver, and evaluate programming, including onsite supports and community-based referrals.  

• Design and implement life skills workshops, support groups, and volunteer opportunities that reflect the diverse needs and goals of program participants.  

• Use trauma-informed and strength-based approaches to engage Guests in meaningful programming, including opportunities for peer leadership and community participation.  

• Partner with the Guest Empowerment team to ensure programs are accessible to individuals facing complex barriers such as mental health challenges, substance use, or histories of homelessness.  

• Foster an inclusive and culturally responsive environment where dignity, equity, and Guest autonomy are prioritized.  

• Build and maintain collaborative relationships with internal departments and external service providers to maximize opportunities for support and transition.  

• Monitor participation, document progress, and contribute to evaluation efforts to ensure continuous improvement.  

• Contribute to a positive team culture rooted in harm reduction, housing-first principles, and community care.  

• Supervise relevant student placements as required  

• Ensure safe, effective and efficient delivery of services to The Gathering Place Guests.  Application of organizational policies and processes pertaining to Guest and workplace safety is expected.  

• Support day-to-day program activities and perform additional duties as required.  

Qualifications & Skills

• Post-secondary education in health/social sciences, community services, or a related human services field.  

• Minimum 3 years' experience working in a social services, housing, or supportive programming environment.  

• Demonstrated understanding of trauma, poverty, substance use, and mental health through both professional and/or lived experience.  

• Skilled in designing and facilitating programming for marginalized or vulnerable populations.  

• Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion.  

• Effective time management and organizational skills, with the ability to balance priorities and meet deadlines in a dynamic environment.  

• Excellent verbal and written communication skills.  

• Proven ability to work both independently and as part of a collaborative team.  

Equivalencies in education and experience will be considered.

Closing Date for Applications: October 14, 2026