INTERNAL- Permanent Full-Time Guest Support Worker, Reception
- St. John's, NL, A1C 5P5, Canada
Employment Type: Union Rate of Pay: $25.25 per hour · Full-time
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Job details
- Pay
- Employment Type: Union Rate of Pay: $25.25 per hour
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Title: INTERNAL - Guest Support Worker, Reception Permanent Full-Time
Reports to: Supervisor of Guest Services Location: Reception, TGP Main Building
Employment Type: Union Rate of Pay: $25.25 per hour
Hours: Monday-Friday, 8-hour shifts
PCN: 01-300-020
The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Greet both Guests and visitors to The Gathering Place
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
- Answer telephone calls and check messages, as well as accept donations and deliveries
- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives
What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Strong communication, interpersonal, and problem-solving skills
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs.)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
- Equivalent education/experience may be considered.
CLOSING DATE: October 27, 2026
Apply here directly! Best of luck.
More about this job
Responsibilities
The Guest Support Worker provides frontline, trauma-informed care to individuals experiencing homelessness, mental health, or substance use challenges. Responsibilities include addressing basic needs, de-escalating crises, and maintaining a safe, welcoming environment for all guests.
Requirements
Candidates must have post-secondary education in healthcare or social services and experience in shelters or community support. Strong communication skills and the ability to perform physical tasks like lifting up to 50 lbs are required.
Skills
- Trauma-informed care
- Harm reduction
- Crisis de-escalation
- Person-centered approach
- Communication
- Interpersonal skills
- Problem-solving
- Documentation
- Community resource knowledge
- Conflict resolution
- Boundary setting
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Customer Service & Support
- Administrative
Keywords
- Guest Support
- Reception
- Trauma-informed care
- Harm reduction
- Homelessness
- Mental health
- Substance use
- Crisis de-escalation
- Social services
- Healthcare
- Community support
- Documentation
- Safety protocols
- Equity and inclusion
- Vulnerable Sector Check