Service Technician

Job Title: Field Service Technician

Company: The Good Access Company

Location: Ottawa

Job Type: Full-Time

About Us

At The Good Access Company, we’re passionate about helping people live more independently at home. Based in Ottawa, our dream is to make everyday life easier and safer for our clients. We specialize in residential accessibility solutions ranging from stairlifts, ramps, and home lifts. We’re a growing team committed to quality craftsmanship, respectful service, and creating real change for individuals and families across the province.

Who We Are

We are founded and led by industry veterans with decades of experience, our team pairs craftsmanship with compassion. We value respectful service, quality work, and doing right by clients and caregivers.

About the Role

We’re looking for an experienced Field Service Technician to take the lead in our installation and in-home repair services. This role involves hands-on installation, maintenance, and troubleshooting of residential accessibility equipment including stairlifts, wheelchair lifts, ramps, and railings directly in client homes across the Ottawa Valley.

You’ll work independently or with a small team, bringing technical expertise, professionalism, and a problem-solving mindset to every project. If you’re mechanically skilled, take pride in quality workmanship, and want to make a difference in people’s daily lives, this role offers both impact and stability.

Key Responsibilities

• Install, service, and maintain stairlifts, wheelchair/platform lifts, ceiling/track lifts, ramps, & railings in client homes by meeting national/local standards & manufacturer specs
• Perform home/site surveys, take accurate measurements, evaluate substrates (studs, concrete, tile), plan anchor/fastener selection, complete work orders & installation reports
• Assemble, service, maintain, and repair mobility equipment, including manual wheelchairs, power wheelchairs, scooters, walkers, and related seating and positioning components, in accordance with manufacturer specifications 
• Diagnose and resolve mechanical/electrical faults; do preventative maintenance and safety checks; educate clients/caregivers on safe use
• Retrofit small home modifications (threshold ramps, step/rail solutions, bathroom safety bars) and coordinate with manufacturers and suppliers as needed
• Maintain a clean work area, protect client property, and follow WHMIS/Working-at-Heights and company safety procedures
• Travel within the service area; update tickets/photos via mobile app; participate in rotational after-hours support as required. (Company vehicle provided during business hours)
• Learn and follow safety procedures and company standards

What We’re Looking For

• Mechanical and/or electrical aptitude
• Detail oriented, dependable, and hands-on
• Professional, friendly attitude and strong communication skills
• Physically capable of lifting equipment (up to ~75 pounds (lbs)) and work indoors or outdoors
• Valid Driver’s License
• Clear criminal record check
• Ability to work independently and manage time efficiently
• Organized, self-directed, accurate with documentation

Nice to Have

• Experience assembling, installing or repairing mobility equipment or residential equipment (stairlifts, ramps, chairs, scooters, seating)
• Knowledge of Ontario Building Code and safety regulations
• WHMIS or equivalent safety certification
• Comfortable using hand tools
• Experience in a trade service role is a plus
• Bilingual in English and French is a plus

What We Offer

• Competitive pay
• Company vehicle (business hours only)
• Tool allowance
• Company uniform and safety footwear
• Health benefits
• Paid vacation and holidays
• Ongoing training and support
• A tight-knit, mission-driven team

The Good Access Company is an equal opportunity employer. We welcome diverse applicants and provide accommodations throughout the hiring process. Please let us know if you need support.

Sound like a good fit?

We’d love to hear from you! Send your resume and a short note about why you’re interested to jordan@goodaccess.ca