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Added 1 hour ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of…
Added 1 hour ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of…
Added 2 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS006)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 2 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 2 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 2 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 3 hours ago
RL
Customer Quality Technologist (6 months assignment)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role…
Added 4 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal UVic policies and standards including relevant…
Added 7 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Process, Reporting and Technology solutions: Act as a key Supply Chain business partner for process, reporting and technology-enabled improvements. Translate operational challenges and…
Added 9 hours ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 11 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
Our client is replacing legacy ERP systems with Microsoft Dynamics 365 Finance and Supply Chain Management across multiple business units. The program standardizes the chart of accounts,…
Added 11 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
Our client is replacing legacy ERP systems with Microsoft Dynamics 365 Finance and Supply Chain Management across multiple business units. The program standardizes the chart of accounts,…
Added 12 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Added 14 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 14 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 14 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 20 hours ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Bachelor's degree or diploma in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, Computer Science, Information Systems, or a related field is preferred.
Added 22 hours ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal…
Added 22 hours ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Bachelor's degree or diploma in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, Computer Science, Information Systems, or a related field is preferred.
Added 1 day ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 1 day ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…right leader partners with Product Management to translate business goals and stakeholder insights into clear team roadmaps - and holds the team accountable for delivering results. You will…
Added 1 day ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
Identify opportunities to improve administrative workflows, systems, and information management
Added 1 day ago
Markville (7) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Markham, ON
Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
Added 1 day ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
In the Neuromotor Program – Assistive Technology, you’ll play a key role in assessing children and youth to determine how assistive technology can enhance communication, access, and…
Added 1 day ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…

Closed listing

The Hazelton Hotel

Reservations Manager

Toronto, ON, Canada

Salary range: $65k to 75k · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Salary range: $65k to 75k
Job type: Full-time
Closing date: Nov 5, 2026
Experience: Minimum 3 years of hotel Reservations experience, including at least 1 year in a supervisory or leadership capacity.
Posting language: English
Posted: Oct 6, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Reservations Manager leads the day-to-day operations and performance of the Reservations Department, ensuring exceptional luxury service while maximizing room revenue through effective selling, upselling, conversion, and execution of commercial strategies.

Working closely with the Director of Commercial Strategy and other hotel departments, this role ensures a seamless guest journey from the initial inquiry through arrival.

The successful candidate will be a commercially minded hospitality leader with a passion for luxury service, strong coaching and leadership skills, and the ability to translate commercial strategy into effective frontline execution.

Leadership & Team Development

Lead, coach, mentor, and develop the Reservations team to achieve exceptional service and commercial performance.
Establish clear performance expectations and foster a culture of accountability, collaboration, continuous learning, and service excellence.
Conduct regular coaching, one-on-one meetings, performance reviews, and development discussions.
Support recruitment, onboarding, retention, and development of high-performing team members.
Lead regular departmental briefings and ensure the team is informed of relevant hotel, market, revenue, guest, and operational updates.

Reservations Operations & Guest Experience

Oversee the daily operations of the Reservations Department, ensuring all calls, emails, and reservations are handled promptly, accurately, courteously, and efficiently.
Maintain strong working knowledge of Opera Cloud, SynXis, Revinate Reservations/Sales system, and other relevant systems.
Ensure accurate handling of reservations, modifications, cancellations, waitlists, deposits, payment requirements, special requests, and inventory-related situations.
Ensure the accurate capture and communication of guest preferences, special occasions, VIP details, and special requests.
Work closely with Front Office, Concierge, Spa, ONE Restaurant, Sales, and other departments to deliver a seamless guest experience.
Personally manage escalated reservation concerns and ensure appropriate follow-up and resolution.
Review guest feedback and reservation quality results to identify opportunities for improvement.

Commercial Performance & Revenue Collaboration

Maximize room revenue through effective selling, upselling, cross-selling, and conversion strategies.
Manage and maintain accurate rate loading, rate plans, packages, promotions, and related reservation system updates, ensuring alignment across applicable systems and distribution channels.
Establish and monitor key departmental performance indicators, including conversion, average booking value, upsell revenue, upgrades, package attachment, response times, and call quality.
Task – Rate loading and commission review
Analyze performance trends and implement action plans to improve results.
Ensure the Reservations team understands and effectively executes current rates, restrictions, promotions, packages, and inventory strategies.
Develop upselling and ancillary revenue opportunities in collaboration with the Director of Revenue.
Provide insight into booking trends, guest objections, cancellations, lost business, and demand patterns.
Partner with Sales and Marketing on campaigns, promotions, packages, and other commercial initiatives.

Training, Quality & Continuous Improvement

Develop and maintain structured onboarding and ongoing training programs covering Forbes service standards, luxury selling, upselling, conversion, systems, hotel knowledge, communication, and guest recovery.
Conduct regular call and email audits and provide documented coaching and feedback.
Identify opportunities to improve reservation processes, technology, automation, and the overall booking journey.
Ensure compliance with hotel policies, procedures, and applicable reservation and payment requirements.
Assist with scheduling, productivity monitoring, budgeting, expense management, and departmental reporting.
Maintain a thorough knowledge of the hotel's emergency procedures and ensure the team is trained to execute them effectively.
Perform any other duties and responsibilities as assigned.

Salary range: $65k to 75k

Qualification:

Minimum 3 years of hotel Reservations experience, including at least 1 year in a supervisory or leadership capacity.
Previous luxury hotel experience is strongly preferred.
Strong knowledge of hotel reservations operations, rate plans, packages, selling techniques, and reservation procedures.
Experience with PMS, and SynXis; Opera Cloud and SynXis experience is an asset.
Strong understanding of upselling, conversion, guest service, and revenue optimization.
Strong leadership, coaching, communication, organizational, and problem-solving skills.
Experience managing team KPIs and performance is strongly preferred.
Advanced Microsoft Office skills, including Excel, Word, and PowerPoint.
Resourceful, curious, and committed to continuous improvement.
Passion for luxury hospitality and exceptional guest experiences.
Ability to maintain confidentiality of proprietary information.
While infrequent, flexibility to work non-traditional hours or days when required by a critical business need.

Our people are what make us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. 

About employer

More about this job

Responsibilities

Lead the Reservations Department’s daily operations, team development, service quality, and guest experience from initial inquiry through arrival. Drive room revenue through selling and upselling, manage rates and reservation systems, monitor performance indicators, and collaborate with revenue, sales, marketing, and hotel departments.

Requirements

Requires at least three years of hotel reservations experience, including one year in a supervisory or leadership role; luxury hotel experience is strongly preferred. Candidates should have strong reservations and revenue-optimization knowledge, leadership and communication skills, experience with PMS and SynXis, advanced Microsoft Office skills, and a commitment to luxury service and continuous improvement.

Skills

Reservations Operations
Team Leadership
Coaching And Mentoring
Luxury Guest Service
Revenue Optimization
Upselling And Cross-Selling
Sales Conversion
Rate And Inventory Management
Performance KPI Management
Guest Recovery
Reservation Systems
Communication
Problem-Solving
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Opera Cloud
SynXis
PMS
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Hotel Reservations
Luxury Hospitality
Revenue Optimization
Rate Plans
Rate Loading
Packages And Promotions
Inventory Management
Upselling
Cross-Selling
Sales Conversion
Guest Experience
Guest Recovery
Performance Indicators
Call And Email Audits
Forbes Service Standards
Reservation Quality
Commission Review
Departmental Reporting
Emergency Procedures

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