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Added 39 mins ago
Client Engagement Representative
CIBC
Kamloops, BC · Valleyview, AB
Full-time
…work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in…
Added 1 hour ago
Outside Parts & Service Representative - Heavy Equipment - Material Handling (Peterborough)
Brandt Group of Companies
Peterborough, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Peterborough Construction & Forestry location.
Added 1 hour ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until…
Added 1 hour ago
Product Support Representative - Overnight Parts Support
Brandt Group of Companies
Moncton, NB
Full-time
Brandt Tractor Ltd is currently seeking a Product Support Representative - Overnight Parts Support for our Regina, SK or Moncton, NB location.
Added 1 hour ago
Customer Support Advisor
Brandt Group of Companies
Calgary, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Calgary Construction and Forestry location. This is an outside sales position responsible for promoting and…
Added 1 hour ago
Product Support Representative
Brandt Group of Companies
Moncton, NB
Full-time
Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
Added 1 hour ago
Material Handler - FIFO NIGHT SHIFT
Ryder Supply Chain Solutions
Sherwood Park, AB · Calgary, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 1 hour ago
Material Handler - FIFO DAY SHIFT
Ryder Supply Chain Solutions
Sherwood Park, AB · Calgary, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 1 hour ago
Diesel Technician Trainee
Ryder Supply Chain Solutions
Markdale, ON · CAN - Markdale ON
Full-time
…This includes using hand held devices to properly identify customer and required services. Perform multi-point inspection on inbound units as required by company policies and procedures.…
Added 1 hour ago
Technician II – Vehicle Maintenance
Ryder Supply Chain Solutions
Toronto, ON · Scarborough
Full-time
…resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture…
Added 1 hour ago
Warehouse Janitor Day Shift Wed - Sat
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 1 hour ago
Material Handler I
Ryder Supply Chain Solutions
Vaughan, ON · CAN - Vaughan ON Langstaff Rd
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 1 hour ago
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 1 hour ago
Material Handler
Ryder Supply Chain Solutions
Sherwood Park, AB · Edmonton, AB
Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 1 hour ago
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 1 hour ago
Finance Operations Analyst I
TD
Dieppe, NB
Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
Added 2 hours ago
Heavy Duty Outside Parts & Service Representative - Peterbilt
Brandt Group of Companies
Ottawa, ON · Vars, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Vars Brandt Peterbilt Location. This is an outside sales position responsible for promoting and selling truck &…
Added 2 hours ago
Outside Parts & Service Representative - Material Handling
Brandt Group of Companies
Ottawa, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Ottawa location. This is an outside sales position responsible for promoting and selling Material Handling…
Added 2 hours ago
Heavy Duty Outside Parts & Service Representative - Peterbilt
Brandt Group of Companies
Cardinal, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Cardinal Brandt Peterbilt location. This is an outside sales position responsible for promoting and selling…
Added 2 hours ago
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
High River, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our High River (John Deere) Agriculture.
Added 2 hours ago
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
Vulcan, AB
Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 2 hours ago
Customer Support Advisor
Brandt Group of Companies
Lethbridge, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Lethbridge Location. The Customer Support Advisor (CSA) is responsible for promoting and selling parts and…
Added 2 hours ago
Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager - Rentals is responsible for developing new customer relationships while maintaining and growing existing accounts. This role focuses on consultive selling,…
Added 2 hours ago
Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager – Construction and Forestry role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the…
Added 2 hours ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Calgary, AB
Full-time
…only for equipment sales, but also for developing long-term customer relationships and supporting the complete ownership experience through parts, service, training, and product…

The Headhunters Recruitment

Customer Service Representative

Calgary, AB, Canada

Pay: The discussed salary range is $50,000 - $55,000
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

We're looking for an onsite Customer Service Representative in the manufacturing industry. Our client is a proudly Canadian, family-owned organization with over 70 years of success and a reputation for quality, stability, and exceptional customer service. Known for their strong employee retention and supportive culture, many team members have built careers spanning 15+ years with the company. The Customer Service Representative in Calgary, AB will be responsible for managing customer relationships, processing orders, coordinating communications, and ensuring customers always receive exceptional service.

Customer Service Representative responsibilities:

Respond to and triage incoming customer inquiries via phone and email
Build and maintain strong relationships with B2B customers, retailers, dealers, and distribution centres
Provide customers with timely order updates, shipment information, and delivery status updates
Process customer orders accurately within the company's ERP system
Prepare production paperwork, labels, work instructions, and supporting documentation
Coordinate with manufacturing, production, shipping, and internal departments to ensure customer needs are met
Investigate and resolve customer issues while maintaining a positive customer experience
Proactively communicate updates to customers, particularly when delays or challenges arise
Follow up consistently to ensure customer inquiries and concerns are fully resolved
Maintain accurate records of customer interactions, orders, and documentation
Support internal administrative functions related to order management and production processes
Contribute to a collaborative and team-oriented office environment

The successful candidate has:

Previous experience in customer service, client services, order management, customer support, or a related role
Experience in a manufacturing, industrial, warehousing, logistics, or distribution environment is considered a strong asset.
Exceptional verbal and written communication skills
Proven ability to build positive customer relationships and deliver outstanding service
Strong organizational skills with the ability to manage multiple priorities simultaneously
Experience working in a fast-paced environment
Strong attention to detail and commitment to accuracy
Accountability, reliability, and excellent attendance
Sound judgment and the ability to assess situations and make decisions independently
Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
Customer-focused mindset with a reputation for proactive follow-up and responsiveness
Ability to work independently while contributing positively to a team environment

Compensation and benefits:

The discussed salary range is $50,000 - $55,000
Comprehensive medical, dental, and vision benefits
RRSP matching program
Employee pricing on company products
Monday to Friday schedule, 8:00 AM to 4:30 PM
Stable, long-term career opportunity with a highly respected Canadian manufacturer
Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative manages customer relationships, processes orders, and coordinates with internal departments to ensure timely delivery. They are responsible for responding to inquiries, maintaining accurate records, and resolving customer issues to ensure a positive experience.

Requirements

The ideal candidate has previous experience in customer service or order management, preferably within a manufacturing or logistics environment. Strong communication, organizational skills, and proficiency in Microsoft Office are required for this role.

Skills

Customer service
Order management
Communication skills
Relationship building
ERP systems
Attention to detail
Microsoft Office
Excel
Problem solving
Time management
Logistics coordination
Production support

Benefits

Comprehensive medical benefits
Dental benefits
Vision benefits
RRSP matching program
Employee pricing on company products

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Management
ERP
Logistics
Warehousing
Distribution
B2B
Microsoft Office
Excel
Production Documentation
Client Relations
Data Entry
Inventory Coordination
Shipment Tracking

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