Office Manager & People Operations Coordinator (Cranbrook, BC)
- Cranbrook, BC, Canada
Competitive salary of $60,000 - $75,000, based on experience. · Full-time
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Job details
- Pay
- Competitive salary of $60,000 - $75,000, based on experience.
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of progressive experience in office management, operations, business administration, human resources, or a similar leadership-focused role.
- Posting language
- English
- Posted
Original job description
We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook, BC.
This newly created role reflects the firm's continued growth and commitment to supporting its people, clients, and operations. Known for its strong culture, collaborative leadership team, and exceptional employee retention, the organization has built a reputation for investing in its people and fostering long-term careers.
As the firm continues to grow, human resources, employee support, office administration, vendor management, and operational responsibilities have expanded significantly. This role has been designed to provide dedicated leadership and ownership of these critical functions, allowing the Partners to remain focused on serving clients and leading the business.
The successful candidate will become a trusted member of the leadership team, taking ownership of day-to-day people operations and administrative functions while helping drive efficiency, accountability, and an exceptional employee and client experience.
Office Manager & People Operations Coordinator Responsibilities:
This newly created role reflects the firm's continued growth and commitment to supporting its people, clients, and operations. Known for its strong culture, collaborative leadership team, and exceptional employee retention, the organization has built a reputation for investing in its people and fostering long-term careers.
As the firm continues to grow, human resources, employee support, office administration, vendor management, and operational responsibilities have expanded significantly. This role has been designed to provide dedicated leadership and ownership of these critical functions, allowing the Partners to remain focused on serving clients and leading the business.
The successful candidate will become a trusted member of the leadership team, taking ownership of day-to-day people operations and administrative functions while helping drive efficiency, accountability, and an exceptional employee and client experience.
Office Manager & People Operations Coordinator Responsibilities:
- Lead all HR administration activities, including recruitment coordination, job postings, onboarding, employee documentation, and employment-related processes.
- Coordinate the firm's annual performance review process and conduct performance reviews for administrative team members.
- Serve as a key resource for employee matters, supporting a positive, professional, and engaged workplace culture.
- Oversee the day-to-day operations of the Cranbrook office, ensuring an organized, efficient, and welcoming environment.
- Manage client billing, accounts receivable follow-up, vendor invoices, software subscriptions, and related administrative finance functions.
- Monitor operational expenses and identify opportunities for efficiencies, cost savings, and process improvements.
- Take ownership of vendor relationships, office administration, and operational projects, ensuring timely resolution and follow-through.
- Support the development and continuous improvement of client onboarding processes and the overall client experience.
- Provide leadership, guidance, and support to the administrative team while fostering accountability and collaboration.
- Act as a trusted liaison between leadership and employees, ensuring effective communication throughout the organization.
- 5+ years of progressive experience in office management, operations, business administration, human resources, or a similar leadership-focused role.
- Demonstrated HR experience, including recruitment, onboarding, performance management, employee administration, and working knowledge of BC Employment Standards.
- Experience coordinating employee programs, people-related processes, and workplace initiatives.
- Previous experience leading, coaching, or supervising administrative staff.
- Strong organizational and project management skills, with the ability to balance multiple priorities and deadlines.
- Excellent judgment, discretion, and decision-making abilities.
- Exceptional communication and relationship-building skills, with the confidence to work effectively with employees and leadership alike.
- A highly resourceful, proactive, and independent approach, with the ability to identify challenges and implement solutions.
- Strong technology skills and the ability to quickly learn new systems, software platforms, and business tools.
- Experience using AI, automation, or technology to improve efficiency and streamline operations is considered an asset.
- Competitive salary of $60,000 - $75,000, based on experience.
- Candidates with additional experience and higher compensation expectations may also be considered.
- Comprehensive group benefits package.
- Employer-supported RRSP program.
- A collaborative, supportive, and team-oriented workplace culture.
- Opportunity to join a stable organization with long-tenured employees and strong leadership.
- Professional growth and long-term career development opportunities.
More about this job
Responsibilities
Lead HR administration, recruitment, onboarding, employee support, and performance review processes while fostering a positive workplace culture. Oversee office operations, billing and administrative finance, vendors, the administrative team, and improvements to operational efficiency and the client experience.
Requirements
Candidates need at least five years of progressive experience in office management, operations, business administration, human resources, or a similar leadership role, including HR administration and working knowledge of BC Employment Standards. They should have experience leading administrative staff and demonstrate strong organization, judgment, communication, project management, technology, and problem-solving skills.
Skills
- Human Resources Administration
- Recruitment Coordination
- Onboarding
- Performance Management
- Employee Relations
- Office Management
- Operations Management
- Accounts Receivable
- Client Billing
- Vendor Management
- Expense Monitoring
- Process Improvement
- Project Management
- Communication
- Technology and Automation
Benefits
- Comprehensive Group Benefits
- Employer-Supported RRSP
- Professional Growth Opportunities
- Long-Term Career Development
Visa sponsorship
Not detected in the job text
Categories
- Human Resources
- Management & Leadership
- Administrative
- Finance & Accounting
Keywords
- Financial Services
- Human Resources
- Recruitment
- Job Postings
- Onboarding
- Employee Documentation
- Performance Reviews
- BC Employment Standards
- Employee Programs
- Office Administration
- Office Operations
- Client Billing
- Accounts Receivable
- Vendor Invoices
- Software Subscriptions
- Operational Expenses
- Cost Savings
- Process Improvement
- Client Onboarding
- Client Experience
- Project Management
- Workplace Culture
- AI
- Automation
- Business Tools