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Added 2 mins ago
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The Hillman Group, Inc.

Field Service Representative - Contract

Edmonton, AB, Canada

Experience: 1-3 years in a retail/big box environment or related experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

12-month contract position

Essential Job Functions *

Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
Prepares & processes new orders using company issued equipment.
Brings issues and discrepancies to the attention of the appointed store representative.
Works as liaison between designated stores and Hillman Canada head office.
Travel between stores in selected region.
Performs other tasks as assigned by management.
Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

1-3 years in a retail/big box environment or related experience

Competencies – Knowledge, Skills and Abilities

Excellent computer skills (MS Office) specifically MS Excel and Outlook.
Strategic thinker, good communicator and exceptional problem solver.
Performs function with a sense of purpose and a degree of urgency.
Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
Strong interpersonal skills with an emphasis on teamwork.
Excellent organizational, analytical and communication skills (oral & written).
Organizational Awareness
Planning and Results Orientation
Customer Focus Leadership Communication and Interpersonal
Effectiveness Problem-solving and Decision-making
Teamwork, Creativity, and Innovation Continuous Professional Development

#CA1

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 ● Tel: (416) 694-3351 ● hpaulin.com ● hillmangroup.ca Linkedin.com/company/the-hillman-group/

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More about this job

Responsibilities

The Detailer is responsible for visiting designated retail stores weekly to merchandise inventory, sort bins, and maintain displays. They act as a liaison between the stores and the head office while resolving day-to-day customer and store issues.

Requirements

Candidates must have 1-3 years of experience in a retail or big box environment. Proficiency in Microsoft Office, specifically Excel and Outlook, is required along with strong organizational and communication skills.

Skills

Merchandising
Inventory management
Customer service
Problem-solving
Communication
Organizational skills
Analytical skills
Microsoft Excel
Microsoft Outlook
Teamwork
Strategic thinking
Time management
Safety compliance
Retail operations

Visa sponsorship

Not detected in the job text

Keywords

Retail
Merchandising
Inventory
Big Box Retail
Field Service
Customer Service
Microsoft Office
Microsoft Excel
Microsoft Outlook
Safety
Logistics
Display Setup
Order Processing
Communication
Problem Solving
Teamwork
Analytical Skills
Organizational Awareness
Planning
Results Orientation

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