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The Hillman Group, Inc.

MK Field Service Representative - Part-Time

Toronto, ON, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

About Hillman Group

At Hillman Group, we believe our people are our greatest strength. We foster a culture built on teamwork, accountability, respect, and continuous improvement. Whether working independently or collaborating with colleagues and retail partners, you'll be part of a supportive team that values your contributions, encourages growth, and is committed to maintaining a safe and inclusive workplace.

Summary

The Field Service Representative will serve as the primary contact with our retail customer locations. The Field Service Representative will be responsible for restocking kiosks, order product, clean, perform preventative maintenance, and respond to service and repair dispatches as needed. The schedule for routine service calls is flexible within the week.

Duties and Responsibilities

Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
Perform on-call repairs or adjustments to the machine when out of order.

Unscheduled service calls are expected to be responded to in four hours with an ETA targeting on-site visits within 24 hours.

Install machines in the local area.
Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues.
Maintain inventory for re-stocking machines, in the Kiosk Tech’s possession.
Conduct store meetings and interact with store staff/management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
Follow store safety rules and work in a safe and healthy manner.
Perform other duties as assigned by management

Qualifications

Second school diploma or higher.
1-2 years of advanced trouble-shooting skills (or equivalent education).
Mechanical and electro-mechanical skills an asset.
Ability to follow written and oral instructions very carefully.
Computer skills, basic excel and email skills are also required.
Ability to deal with customers and employees at all levels.
Ability to read, write and speak fluent English and/or French is an asset.
Able to work independently without supervision.
Must have computer / laptop.
Must have a vehicle, valid driver’s license, and auto insurance.
Some heavy lifting may be required – 25 lbs max

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 ● Tel: (416) 694-3351 ● hpaulin.com ● hillmangroup.ca Linkedin.com/company/the-hillman-group/

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More about this job

Responsibilities

The Field Service Representative is responsible for restocking, cleaning, and performing preventative maintenance on retail kiosks. They also handle on-call repairs, manage local inventory, and build relationships with store staff to drive territory revenue.

Requirements

Candidates must have a high school diploma and 1-2 years of advanced troubleshooting experience, with mechanical or electro-mechanical skills considered an asset. The role requires a valid driver's license, a personal vehicle, and basic computer proficiency.

Skills

Troubleshooting
Mechanical maintenance
Electro-mechanical skills
Inventory management
Customer service
Communication
Microsoft Excel
Email
Field service
Technical support
Relationship management
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Kiosk Maintenance
Troubleshooting
Retail
Inventory Management
Mechanical
Electro-mechanical
Customer Relations
Preventative Maintenance
Technical Support
Revenue Growth
Safety
Microsoft Excel
Field Representative
Hardware Support

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