analyste, Expérience de magasinage du client en ligne (Canada)
- Toronto, ON, Canada
The pay range for this position is between $55,100.00 - $62,000.00
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Job details
- Pay
- The pay range for this position is between $55,100.00 - $62,000.00
- Apply by
- Posting language
- English
- Posted
Original job description
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) - shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.
Key Responsibilities
Understand the Customer: Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
Build a Vision: Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
End-to-End Experience: Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
Measure Results: Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Portfolio Expertise & Strategy Alignment: Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
Category Health & Execution: Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.
Competencies
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Taxonomy, Attribute & Search Filter Management
Business Acumen - UX knowledge
Problem Solving Ability
Cross-Functional Team Collaboration
Stakeholder Management
Direct Manager/Direct Reports
Reports to: Manager / Lead, Online Category Experience
Direct Reports: No
Travel Requirements
Limited
5 days a week in office s at the Store Support Centre (SSC)
Travel to stores at minimum once a quarter for in-store working days
Potential trips to the Innovation Centre (IC) may be required in certain situations
Physical Requirements
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Working Conditions
Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education
University/College degree in a related area of study, or equivalent experience.
Minimum Years Of Work Experience
2+ years in a relevant field
Minimum Leadership Experience
N/A
Certifications
None required
Other Requirements/Assets
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience managing category, taxonomy, or search/browse experience projects
Excellent communication and interpersonal skills
Previous Experience In ECommerce And/or Online Merchandising Is Required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with ambiguity
Comfortable presenting to different stakeholders and teams
Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset
The pay range for this position is between $55,100.00 - $62,000.00
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) - shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.
Key Responsibilities
Understand the Customer: Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
Build a Vision: Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
End-to-End Experience: Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
Measure Results: Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Portfolio Expertise & Strategy Alignment: Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
Category Health & Execution: Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.
Competencies
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Taxonomy, Attribute & Search Filter Management
Business Acumen - UX knowledge
Problem Solving Ability
Cross-Functional Team Collaboration
Stakeholder Management
Direct Manager/Direct Reports
Reports to: Manager / Lead, Online Category Experience
Direct Reports: No
Travel Requirements
Limited
5 days a week in office s at the Store Support Centre (SSC)
Travel to stores at minimum once a quarter for in-store working days
Potential trips to the Innovation Centre (IC) may be required in certain situations
Physical Requirements
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Working Conditions
Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education
University/College degree in a related area of study, or equivalent experience.
Minimum Years Of Work Experience
2+ years in a relevant field
Minimum Leadership Experience
N/A
Certifications
None required
Other Requirements/Assets
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience managing category, taxonomy, or search/browse experience projects
Excellent communication and interpersonal skills
Previous Experience In ECommerce And/or Online Merchandising Is Required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with ambiguity
Comfortable presenting to different stakeholders and teams
Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset
The pay range for this position is between $55,100.00 - $62,000.00
More about this job
Responsibilities
Own and improve the online shopping journey from category entry to product page by optimizing category landing pages, browse paths, taxonomy, attributes, and search filters. Analyze category and search performance, align strategy with merchants and other stakeholders, and communicate priorities, timelines, and results.
Requirements
Requires a university or college degree in a related field, or equivalent experience, and at least two years of relevant experience, including e-commerce or online merchandising. Candidates should have experience with category, taxonomy, or search/browse projects, strong analytical, communication, organizational, and problem-solving skills; experience with Adobe Analytics and related tools is an asset.
Skills
- Project Planning And Management
- Research
- Web Analytics
- Adobe Analytics
- Taxonomy Management
- Attribute Management
- Search Filter Management
- Business Acumen
- User Experience
- Problem Solving
- Cross-Functional Collaboration
- Stakeholder Management
- E-Commerce
- Online Merchandising
- Data Analysis
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Data & Analytics
- Technology
- Marketing
- Customer Service & Support
Keywords
- E-Commerce
- Online Merchandising
- Online Category Experience
- Category Landing Pages
- Product Page
- Customer Journey
- Taxonomy
- Category Attributes
- Search Filters
- Search Tuning
- Product Discoverability
- Marketplace
- Web Analytics
- Adobe Analytics
- Looker
- Tableau
- P360
- Endeca
- Bloomreach
- Algolia
- Conversion Rate
- Search-To-Product-Page Click-Through
- Bounce Rate
- Exit Rate
- Stakeholder Management
- Cross-Functional Collaboration
- Project Management
- Business Acumen
- User Experience
- Category Performance