Closed listing
Business Process Lead- 18 month contract
- Toronto, ON, Canada
Pay Range: $60,000 - $90,000 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Pay Range: $60,000 - $90,000
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Pay Range: $60,000 - $90,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Purpose
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities
Strategy & Planning
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Purpose
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities
Strategy & Planning
- Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
- Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
- Develops and gains alignment on solutions using an agile approach with internal and external IT teams
- Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
- Helps formulate, test and refine assumptions through store feedback and proof of concept projects
- Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
- Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
- Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
- Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
- Develops and rolls-out store playbooks, guides and best practices to drive sales
- Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
- Advocates for the customers and associates by providing insight on sales driving activities
- Communicates effectively with cross functional teams and stakeholders
- Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
- Is the subject matter expert for interconnected store experience within the Canadian division
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
- Flexible work shifts and travel as necessary
- Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
- Bilingual (English/French) an asset
- Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
- Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
- Excellent communication skills with the ability to work effectively with people at all levels
- Strong work ethic and sense of responsibility and confidentiality
- Strong project management skills, ability to successfully manage multiple tasks at any given point
More about this job
Responsibilities
Analyze customer and associate experiences and store processes, then recommend and develop solutions that improve sales-driving activities and operational efficiency. Coordinate with stores, business stakeholders, UX, and IT teams to validate processes, deliver changes, manage communications, and report on operational metrics.
Requirements
The role requires strong analytical, communication, organizational, and project management abilities, along with proficiency in Microsoft Office tools; SQL, Tableau, Alteryx, and Google BigQuery are assets. Candidates must meet the stated one-year time-in-position and performance requirements, and should be flexible for shifts and travel; English-French bilingualism is an asset.
Skills
- Business Analysis
- Product Development Lifecycle
- Process Mapping
- Stakeholder Management
- Agile Methodology
- Change Management
- Project Management
- Data Analysis
- SQL
- Tableau
- Alteryx
- Google BigQuery
- Microsoft Excel
- Microsoft Access
- Microsoft Visio
- Microsoft PowerPoint
Benefits
- Semi-Annual Performance Bonuses
- Deferred Profit-Sharing Program
- Paid Benefits
- Home Depot Stock Purchase Discount
- Merit-Based Salary Increases
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Retail
- Data & Analytics
Keywords
- Business Analysis
- Product Development Lifecycle
- Process Mapping
- Stakeholder Management
- Agile
- Store Operations
- Associate Experience
- Customer Experience
- Sales-Driving Activities
- Proof Of Concept
- User Stories
- UX
- IT
- Change Management
- Operational Metrics
- Reporting
- Project Management
- SQL
- Tableau
- Alteryx
- Google BigQuery
- Microsoft Excel
- Microsoft Access
- Microsoft Visio
- Microsoft PowerPoint
- Competitive Analysis
- Process Improvement
- Cross-Functional Collaboration
- Financial Acumen