COORDONNATEUR DU SERVICE À LA CLIENTÈLE
- Vaughan, ON, Canada
The pay range for this position is between $38,800.00 - $43,900.00 · Full-time
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Job details
- Pay
- The pay range for this position is between $38,800.00 - $43,900.00
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.
Competencies
Collaborates
Action oriented
Drives results
Plans and Aligns
Skills
Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional Organizational And Follow-up Skills Are Essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect
Direct Manager/Direct Reports
Reports to Manager, Supply Chain Customer Service
Travel Requirements
Limited
Physical Requirements
Extended sitting
Repetitive tasks
Hybrid Work
N/A
Working Conditions
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education
bachelor's degree/college diploma program or equivalent program in supply chain / logistics.
Minimum Years Of Work Experience
3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”
Minimum Leadership Experience
Bilingual in French and English is an asset
Certifications
None
Other Requirements/Assets
Store experience a definite asset.
The pay range for this position is between $38,800.00 - $43,900.00
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.
Competencies
Collaborates
Action oriented
Drives results
Plans and Aligns
Skills
Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional Organizational And Follow-up Skills Are Essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect
Direct Manager/Direct Reports
Reports to Manager, Supply Chain Customer Service
Travel Requirements
Limited
Physical Requirements
Extended sitting
Repetitive tasks
Hybrid Work
N/A
Working Conditions
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education
bachelor's degree/college diploma program or equivalent program in supply chain / logistics.
Minimum Years Of Work Experience
3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”
Minimum Leadership Experience
Bilingual in French and English is an asset
Certifications
None
Other Requirements/Assets
Store experience a definite asset.
The pay range for this position is between $38,800.00 - $43,900.00
More about this job
Responsibilities
Resolve complex purchase order and delivery issues, coordinate escalations with supply chain, store, and vendor teams, and communicate delivery plans. Identify recurring issues and recommend process improvements that enhance customer satisfaction and operational effectiveness.
Requirements
Requires a bachelor's degree, college diploma, or equivalent program in supply chain or logistics, along with 3–5 years of frontline customer service experience. Strong organization, problem-solving, analytical, communication, and follow-up skills are required; French-English bilingualism and store experience are assets.
Skills
- Customer Service
- Active Listening
- Professional Communication
- Problem Solving
- Critical Thinking
- Analytical Skills
- Trend Analysis
- Reporting
- Organization
- Follow-Up
- Conflict Resolution
- Escalation Management
- Stakeholder Communication
- Supply Chain Coordination
- Process Improvement
- Planning and Alignment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Retail
- Management & Leadership
Keywords
- Customer Service
- Supply Chain
- Logistics
- Purchase Order Management
- Delivery Coordination
- Customer Satisfaction
- Issue Resolution
- Escalation Management
- Root Cause Analysis
- Process Improvement
- Operational Effectiveness
- Trend Analysis
- Reporting
- Stakeholder Communication
- Vendor Coordination
- Store Operations
- Crisis Management
- Conflict Resolution
- Peak Operations
- Bilingual French and English