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Added 13 mins ago
R(
Temporary Fashion Associate - Square one
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 27 mins ago
VS
Operations Supervisor-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain…
Added 43 mins ago
S
Seasonal Associate
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
TC
Staff Technology Operations Lead
TJX Companies
ON · Mississauga, Ontario
- $105,152.2 to $155,152.2 CAD / year
- Full-time
…Infrastructure & Operations (I&O) Portfolio Team, where strong business partnerships, innovation, and collaboration are at the heart of everything we do. In this highly visible role, you’ll…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
HC
Associate, Mergers and Acquisitions
HDL Capital (HDL)
Toronto, ON
- Full-time
…encourage you to take the lead on projects, create/explore new business development initiative, and do whatever you can to grow the firm's business (and your experience base). The M&A…
Added 1 hour ago
Seasonal Retail Sales Associate, Scarborough Town Centre
Bell
Toronto, ON · Scarborough, ON
Opportunity for career growth, development and promotions
Added 2 hours ago
RB
Analyst, Credit Advisory, RBCx
Royal Bank of Canada
Toronto, ON
- Full-time
…entrepreneurs navigate the hardest pain points of scaling a business – from ideation to IPO and…
Added 2 hours ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Customer Experience Associate - Spanish Language Skills an Asset
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
C
Bilingual Sales Associate, Apartments.com/ Associé(e) aux ventes bilingue, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Added 2 hours ago
BS
R&D Engineering Associate, Co-op/New Grad
Boston Scientific
Mississauga, ON
- Full-time
In our Research & Development Engineering Department, our Engineers focus on the ideation, design, prototyping, and manufacturing transfer of cutting-edge devices for use in medical…
Added 2 hours ago
A
Associate Director, PPC Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Strategy Development: Develop and refine PPC strategy in line with overall business goals and market trends.
Added 2 hours ago
A
Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Spearhead the development, execution, and optimization strategy for growing Agoda’s new & emerging marketing channels
Added 2 hours ago
A
Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Spearhead the development, execution, and optimization strategy for growing Agoda’s Flights business on different channels
Added 2 hours ago
A
Associate Manager, Marketing Strategy (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
4+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company
Added 2 hours ago
A
Associate Analyst, Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql…
Added 3 hours ago
CS
Management Consultant - Analyst, Associate, Senior Associate
Cascadia Strategy Consulting Partners
Vancouver, BC
- $68,000 to $135,000 CAD / year
- Full-time
…firm building activities like developing internal systems, business development, brand awareness and client…
Added 3 hours ago
NS
IMIT Business Analyst - Registration, Switchboard & Data Quality
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- Full-time
Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible…
Added 3 hours ago
R(
Temporary Fashion Associate - Woodstock
Reitmans (Canada) Ltée/Ltd
Woodstock, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 3 hours ago
BS
Business Development Associate – Entry Level | Full Sales Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
Business Development Associate → Business Development Executive → Business Development Manager → Senior Sales → Event Director.
Added 3 hours ago
P
Associate Data Engineer
Punt
Vancouver, BC
- Full-time
We are seeking an Associate Data Engineer to design, build, and maintain the core data pipelines and analytics models that power our platform. Working alongside senior engineers, you will…
Added 3 hours ago
TC
Staff Technology Operations Lead, Service & Transition (ITSM)
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $105,152.2 to $155,152.2 CAD / year
- Full-time
…extensive professional network, and gain exposure to innovative business initiatives that are shaping the future of the organization. If you're passionate about continuous improvement,…
Added 3 hours ago
WC
Senior Merchant
Walmart Canada
Mississauga, ON
- Full-time
…optimization, price ladders, private label/brand strategy, and development are also part of the role. Visiting stores to build category strategy and price ladders for priority…
Added 3 hours ago
WC
(CAN) Optician, Single Licensed
Walmart Canada
Bathurst, NB
- Full-time
Position Summary...This associate reporting to the Vision Centre Manager provides the Store with expertise on the ordering and dispensing of quality eyewear while maximizing sales and…

The Home Depot Canada

CUSTOMER EXPERIENCE MANAGER- MEDICINE HAT

Medicine Hat, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities

Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports

Store Manager

Travel Requirements

No travel requirements for this role

Physical Requirements

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

Highschool Diploma or Equivalent

Minimum Years Of Work Experience

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

At least one year of relevant work experience as a leader/supervisor

Certifications

Other Requirements/Assets

Must be able to work a flexible schedule.

Apply About employer

More about this job

Responsibilities

Lead store-wide customer service and operational readiness, including opening and closing procedures, associate direction, and preparation for high-volume periods. Coach associates, resolve customer escalations, monitor performance and safety, and coordinate daily store priorities and corrective actions.

Requirements

A high school diploma or equivalent is required, along with at least one year of relevant leadership or supervisory experience. Two years of customer service experience and one to two years of retail or trade experience are assets; the role also requires schedule flexibility.

Skills

Customer Service
Associate Coaching
Training
Performance Management
Conflict Resolution
Communication
Problem-Solving
Decision-Making
Organizational Skills
Team Leadership
Store Operations
Safety Compliance
Talent Development
Operational Readiness

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Store Leadership
Customer Service
Associate Engagement
Coaching
Training
Performance Management
Customer Escalations
Store Readiness
Opening Procedures
Closing Procedures
Manager on Duty
Daily Operations
Safety Compliance
Talent Planning
Hiring
Customer Flow
Checkouts
Store Checklists
Equipment Maintenance
Home Depot Core Values
Flexible Schedule
Retail Experience
Trade Experience

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