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Added 8 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
…industrial electrification projects. If you're a driven business developer who thrives on building relationships, creating opportunities, and closing complex capital projects, your impact…
Added 8 mins ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
Lead contract negotiations, pricing strategy, and multi-stakeholder renewals to safeguard recurring revenue and exceed sales quotas.
Added 8 mins ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.
Added 8 mins ago
PI
Workface Planner Lead
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
…of competing priorities, apply now to be a Workface Planner Lead with Phoenix Industrial. As a leader in Construction, Fabrication, Maintenance, and Modularization, we pride ourselves on…
Added 8 mins ago
EB
Senior Bioinformatics Scientist
Ephla Bio
Toronto, ON
- Full-time
Drug development experience: You've supported programs from discovery through lead nomination or IND, including IND-enabling study reports.
Added 8 mins ago
D
Founding Business Development Representative
Dili
Canada
- Full-time
Prospect & qualify – Source ICP accounts, build high-quality lead lists, and book qualified discovery calls.
Added 8 mins ago
A
Head of Sales
Anchorbase
Toronto, ON
- Full-time
Lead the hiring process for BDR classes of approximately 5–7 people every 90–120 days.
Added 8 mins ago
A
Business Development Representative
Anchorbase
Toronto, ON
- Full-time
Added 8 mins ago
CB
Baker-Part-Time- London Northwest
COBS Bread
London, ON
- Part-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the…
Added 8 mins ago
GF
Electronics Engineer, Diagnostics & Data Acquisition
General Fusion Inc.
Richmond, BC
- Full-time
This is a senior-level individual contributor position, serving as the technical lead for the electronics group with opportunities for expanded leadership scope as the team grows. The…
Added 8 mins ago
GF
Manager, Financial Planning & Analysis
General Fusion Inc.
Richmond, BC
- Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 23 mins ago
F
Senior Product Manager
Fours
Vancouver, BC
- Full-time
…focused on AI-driven automation across revenue operations. You’ll lead the strategy, product design, and execution of Insulin from the ground up, turning complex revenue workflows into…
Added 23 mins ago
MT
Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
Plan and lead migrations and schema changes that cross service boundaries and run against live data.
Added 38 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
Working with the account Governance lead and other account Team Leads to maintain and enhance the data quality plan and measure data quality through business intelligence dashboards and…
Added 38 mins ago
O
Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
…cross-functional seat at an ambitious scale-up that’s well positioned to lead a historically underserved…
Added 1 hour ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Lead end-to-end development of software modules, ensuring adherence to coding standards, architectural principles, and best practices
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
TS
Senior Healthcare Architectural Technologist
TalentSphere Staffing Solutions
New Westminster, BC
- Full-time
Lead architectural drawing production and technical coordination on healthcare projects.
Added 1 hour ago
CI
Class Action / Insurance Defense Lawyer (5 Years) | | Elevate Your Advocacy
Cartel Inc.
Toronto, ON
- Full-time
This is a strategic move for an ambitious Insurance Defense Lawyer ready to graduate from a "processing" role to a "lead" role. You won’t just be summarizing files; you will be driving them.
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Participate or lead continuous improvement activities
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

The Home Depot Canada

CUSTOMER EXPERIENCE MANAGER- MEDICINE HAT

Medicine Hat, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities

Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports

Store Manager

Travel Requirements

No travel requirements for this role

Physical Requirements

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

Highschool Diploma or Equivalent

Minimum Years Of Work Experience

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

At least one year of relevant work experience as a leader/supervisor

Certifications

Other Requirements/Assets

Must be able to work a flexible schedule.

Apply About employer

More about this job

Responsibilities

Lead store-wide customer service and operational readiness, including opening and closing procedures, associate direction, and preparation for high-volume periods. Coach associates, resolve customer escalations, monitor performance and safety, and coordinate daily store priorities and corrective actions.

Requirements

A high school diploma or equivalent is required, along with at least one year of relevant leadership or supervisory experience. Two years of customer service experience and one to two years of retail or trade experience are assets; the role also requires schedule flexibility.

Skills

Customer Service
Associate Coaching
Training
Performance Management
Conflict Resolution
Communication
Problem-Solving
Decision-Making
Organizational Skills
Team Leadership
Store Operations
Safety Compliance
Talent Development
Operational Readiness

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Store Leadership
Customer Service
Associate Engagement
Coaching
Training
Performance Management
Customer Escalations
Store Readiness
Opening Procedures
Closing Procedures
Manager on Duty
Daily Operations
Safety Compliance
Talent Planning
Hiring
Customer Flow
Checkouts
Store Checklists
Equipment Maintenance
Home Depot Core Values
Flexible Schedule
Retail Experience
Trade Experience

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