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Added 5 mins ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
Focus on own development and learning, complete all training as assigned for on-going development.
Added 5 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- $16 to $25.8 CAD / hour
- Part-time
Focus on own development and learning, complete all training as assigned for on-going development.
Added 5 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
Focus on own development and learning, complete all training as assigned for on-going development.
Added 5 mins ago
SC
Manager, Media Planning
Starcom Canada
Toronto, ON
- Full-time
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
Added 5 mins ago
Associate, New Verticals - Canada
DoorDash Canada
Vancouver, BC · Toronto, ON
We are hiring an Associate onto our New Verticals Strategy & Operations team to grow our Grocery, Convenience, Alcohol and Retail businesses across Canada. About half of your time will…
Added 35 mins ago
TU
Energy Conservation Engineer
The University of British Columbia
Vancouver, BC
- $9,599.75 to $14,385.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 36 mins ago
Assistant Branch Manager (Willoughby Branch)
First West
Langley (District), BC · Langley, BC
…branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to…
Added 36 mins ago
Account Manager Group Benefits
The Canada Life Assurance Company
Toronto, ON
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 1 hour ago
TH
Customer Service Coordinator- 6 Month Contract
The Home Depot Canada
Vaughan, ON
- Full-time
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied…
Added 1 hour ago
TH
Merchandising Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Merchandising Supervisors direct the priorities of the associate based on directives of the Merchandising Execution Manager. Tasks & Responsibilities. Supervise, coach, train & develop…
Added 1 hour ago
BC
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- Full-time
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Added 1 hour ago
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Registered Practical Nurse - Critical Care
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Brantford, ON
- Full-time
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Added 1 hour ago
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Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
A
Chef de projet entrée en service / Entry Into Service Project Manager
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Mirabel, QC · Montreal, QC
- Full-time
…aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then this job is for…
Added 1 hour ago
Specialist, Demand Planning
CONA Services
Toronto, ON
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 hour ago
Sales Development Manager, Small Store
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Vaudreuil-Dorion, QC
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 hour ago
Specialist, Demand Planning
CONA Services
Toronto, ON
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 hour ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 2 hours ago
Q
FY27 Intern - Machine Learning Engineering Internship - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
…part of a community that values collaboration, creativity, and continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities,…
Added 3 hours ago
TC
Program Coordinator 2, Full-Time
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Parksville, BC
- Full-time
Shoreline House provides culturally-based programming, support and safe, home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource…
Added 3 hours ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 3 hours ago
Q
FY27 Intern - Display IP FPGA Emulation Intern - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
…part of a community that values collaboration, creativity, and continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities,…
Added 3 hours ago
NS
Manager - Clinical Pharmacy
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the CZ Director of Pharmacy, the Clinical Pharmacy Manager, is responsible for day-to-day management of the financial, material, and human resources required to support…
Added 3 hours ago
P
Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
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Stay current with best practices through continuous learning and professional development.

The Home Depot Canada

Customer Service Coordinator- 6 Month Contract

Vaughan, ON, Canada

Pay Range: $50,000 - $80,000 · Full-time

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Job details

Pay: Pay Range: $50,000 - $80,000
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay Range: $50,000 - $80,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.

Key Responsibilities

Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.

Competencies

Collaborates
Action oriented
Drives results
Plans and Aligns

Skills

Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional organizational and follow-up skills are essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect

Direct Manager/Direct Reports

Reports to Manager, Supply Chain Customer Service

Travel Requirements

Limited

Physical Requirements

Extended sitting
Repetitive tasks

Hybrid Work

Working Conditions

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

bachelor's degree/college diploma program or equivalent program in supply chain / logistics.

Minimum Years Of Work Experience

3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”

Minimum Leadership Experience

Bilingual in French and English is an asset

Certifications

None

Other Requirements/Assets

Store experience a definite asset.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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More about this job

Responsibilities

Resolve complex purchase order and delivery issues, coordinate escalations with supply chain, store, and vendor teams, and communicate delivery plans. Identify recurring issues and recommend process and customer experience improvements, while serving as the final escalation point for supply chain customer service.

Requirements

Requires 3–5 years of frontline customer service experience and a bachelor's degree, college diploma, or equivalent program in supply chain or logistics. Strong communication, organization, analytical, and problem-solving skills are required; French-English bilingualism and store experience are assets.

Skills

Customer Service
Purchase Order Management
Issue Resolution
Escalation Management
Active Listening
Professional Communication
Root Cause Analysis
Problem Solving
Critical Thinking
Analytical Skills
Trend Analysis
Reporting
Organization
Follow-Up
Conflict Resolution
Process Improvement

Benefits

Semi-Annual Bonuses
Deferred Profit-Sharing Program
Paid Benefits
Home Depot Stock Purchase Discount
Merit-Based Salary Increases

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Customer Service
Purchase Orders
Order Management
Delivery Coordination
Escalation Resolution
Root Cause Analysis
Customer Satisfaction
Supply Chain Operations
Store Teams
Vendor Teams
Process Improvement
Trend Analysis
Reporting
Operational Effectiveness
Peak Operations
Crisis Situations
Conflict Resolution
Customer Experience
Logistics
Frontline Customer Service
Stakeholder Communication
French-English Bilingualism
Store Experience

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