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Added 29 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 29 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 44 mins ago
TS
Caseworker / Chaplain
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Part-time
Develops, with the client, a Personal Development Plan (PDP); assists clients in establishing goals and monitoring progress.
Added 1 hour ago
RB
Associate Director, Wholesale & Commercial Credit Risk
Royal Bank of Canada
Toronto, ON
- Full-time
A team-oriented environment with a focus on learning and development
Added 1 hour ago
A
ABB Discovery Program - Commercial Operations
ABB
Quebec, QC · Iberville, Quebec
- Full-time
…professional growth, and networking. You will have an assigned program manager to coach you throughout your…
Added 1 hour ago
W
(CAN) Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
This role leads the design, development, delivery, and continuous improvement of learning programs, content, and facilitation practices. The role may oversee training initiatives, support…
Added 1 hour ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
…focus Commercial lending. The role will support application development, production support, data integration, regulatory reporting processes, and delivery of technology…
Added 1 hour ago
V
Specialist, Procurement & Supply Chain Process Governance, Risk and Controls
Vale
Canada
- Full-time
…transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with…
Added 1 hour ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 1 hour ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services (CZ - Med-Surg-HH)
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 1 hour ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 2 hours ago
TM
Finance Manager, (Zone Learning)
Toronto Metropolitan University
Toronto, ON
- Temporary
Reporting directly to the Associate Vice-President, Zone Learning and Strategic Initiatives (AVP, ZLSI), the Finance Manager, ZLSI provides strategic financial leadership, expert guidance,…
Added 2 hours ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Join our team to engage in continuous learning and skill development in a supportive environment.Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 2 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
As an Operations Consulting - Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 2 hours ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...This role leads the design, development, delivery, and continuous improvement of learning programs, content, and facilitation practices. The role may oversee training…
Added 2 hours ago
SC
Warehouse Associate II.
Staples Canada
Kitchener, ON
- Full-time
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work…
Added 2 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Added 2 hours ago
E9
Manager, Talent Development
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $132,267 to $150,000 CAD / year
- Full-time
E-Comm 911 is seeking an experienced Manager, Talent Development to join their People & Culture team. In this newly created role, you will have the opportunity to bring strategic,…
Added 2 hours ago
Risk Analytics Manager
First West
Langley (District), BC · Langley, BC
The Risk Analytics Manager supports enterprise risk management through quantitative analysis, portfolio monitoring, and the development of reliable management information. The role is…
Added 2 hours ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 2 hours ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

The Home Depot Canada

Customer Service Coordinator- 6 Month Contract

Vaughan, ON, Canada

Pay Range: $50,000 - $80,000 · Full-time

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Job details

Pay: Pay Range: $50,000 - $80,000
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay Range: $50,000 - $80,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.

Key Responsibilities

Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.

Competencies

Collaborates
Action oriented
Drives results
Plans and Aligns

Skills

Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional organizational and follow-up skills are essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect

Direct Manager/Direct Reports

Reports to Manager, Supply Chain Customer Service

Travel Requirements

Limited

Physical Requirements

Extended sitting
Repetitive tasks

Hybrid Work

Working Conditions

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

bachelor's degree/college diploma program or equivalent program in supply chain / logistics.

Minimum Years Of Work Experience

3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”

Minimum Leadership Experience

Bilingual in French and English is an asset

Certifications

None

Other Requirements/Assets

Store experience a definite asset.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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More about this job

Responsibilities

Resolve complex purchase order and delivery issues, coordinate escalations with supply chain, store, and vendor teams, and communicate delivery plans. Identify recurring issues and recommend process and customer experience improvements, while serving as the final escalation point for supply chain customer service.

Requirements

Requires 3–5 years of frontline customer service experience and a bachelor's degree, college diploma, or equivalent program in supply chain or logistics. Strong communication, organization, analytical, and problem-solving skills are required; French-English bilingualism and store experience are assets.

Skills

Customer Service
Purchase Order Management
Issue Resolution
Escalation Management
Active Listening
Professional Communication
Root Cause Analysis
Problem Solving
Critical Thinking
Analytical Skills
Trend Analysis
Reporting
Organization
Follow-Up
Conflict Resolution
Process Improvement

Benefits

Semi-Annual Bonuses
Deferred Profit-Sharing Program
Paid Benefits
Home Depot Stock Purchase Discount
Merit-Based Salary Increases

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Customer Service
Purchase Orders
Order Management
Delivery Coordination
Escalation Resolution
Root Cause Analysis
Customer Satisfaction
Supply Chain Operations
Store Teams
Vendor Teams
Process Improvement
Trend Analysis
Reporting
Operational Effectiveness
Peak Operations
Crisis Situations
Conflict Resolution
Customer Experience
Logistics
Frontline Customer Service
Stakeholder Communication
French-English Bilingualism
Store Experience

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