Customer Service Coordinator- 6 Month Contract
- Vaughan, ON, Canada
Pay Range: $50,000 - $80,000 · Full-time
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Job details
- Pay
- Pay Range: $50,000 - $80,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Pay Range: $50,000 - $80,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
- Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
- Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
- Subject matter expert for issue resolution
- Act as final escalation point for complex or urgent customer service-related issues.
- Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
- Make recommendations to enhance the customer experience and improve metrics.
- Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
- Support expedites and communications during peak operations and crisis situations
- Ability to resolve conflict rationally and effectively turning unsatisfied customers into
- Supply Chain supporters.
- Ability to respond positively and decisively to adverse situations, complicated issues,
- and/or irate customers.
- Always employ a customer’s FIRST approach to resolving complex customer service
- issues
- Ability to execute on high level strategy.
- Collaborates
- Action oriented
- Drives results
- Plans and Aligns
- Organization skills
- Problem solving and critical thinking skills
- Keen analytical skills, reporting development and trend analysis.
- Exceptional organizational and follow-up skills are essential.
- Strong communication skills and networking abilities to deal with internal and external stakeholders
- Manage impasse with calm, patience, and respect
- Reports to Manager, Supply Chain Customer Service
- Limited
- Extended sitting
- Repetitive tasks
- N/A
- Working in an office setting: computer work, camera on virtual meetings, taking support calls
- bachelor's degree/college diploma program or equivalent program in supply chain / logistics.
- 3-5 years front line customer service required
- Must meet minimum time in position requirements and Performance Management code of "M+”
- Bilingual in French and English is an asset
- None
- Store experience a definite asset.
More about this job
Responsibilities
Resolve complex purchase order and delivery issues, coordinate escalations with supply chain, store, and vendor teams, and communicate delivery plans. Identify recurring issues and recommend process and customer experience improvements, while serving as the final escalation point for supply chain customer service.
Requirements
Requires 3–5 years of frontline customer service experience and a bachelor's degree, college diploma, or equivalent program in supply chain or logistics. Strong communication, organization, analytical, and problem-solving skills are required; French-English bilingualism and store experience are assets.
Skills
- Customer Service
- Purchase Order Management
- Issue Resolution
- Escalation Management
- Active Listening
- Professional Communication
- Root Cause Analysis
- Problem Solving
- Critical Thinking
- Analytical Skills
- Trend Analysis
- Reporting
- Organization
- Follow-Up
- Conflict Resolution
- Process Improvement
Benefits
- Semi-Annual Bonuses
- Deferred Profit-Sharing Program
- Paid Benefits
- Home Depot Stock Purchase Discount
- Merit-Based Salary Increases
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Retail
- Management & Leadership
Keywords
- Supply Chain
- Customer Service
- Purchase Orders
- Order Management
- Delivery Coordination
- Escalation Resolution
- Root Cause Analysis
- Customer Satisfaction
- Supply Chain Operations
- Store Teams
- Vendor Teams
- Process Improvement
- Trend Analysis
- Reporting
- Operational Effectiveness
- Peak Operations
- Crisis Situations
- Conflict Resolution
- Customer Experience
- Logistics
- Frontline Customer Service
- Stakeholder Communication
- French-English Bilingualism
- Store Experience