Digital Content Specialist
- Toronto, ON, Canada
Pay Range: $60,000 - $90,000 · Full-time
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Job details
- Pay
- Pay Range: $60,000 - $90,000
- Job type
- Full-time
- Apply by
- Experience
- 1 - 3 years of relevant ecommerce, marketing or other related experience
- Posting language
- English
- Posted
Original job description
Pay Range: $60,000 - $90,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Digital Content Specialist is primarily responsible for managing digital content on the product information pages (PIP) for The Home Depot Canada. This broadly includes maintaining digital content governance, executing enrichment changes, managing Super SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while navigating our PIPs to build their trust and complete their purchase on Homedepot.ca or in stores. The Digital Content Specialist will utilize industry expertise and ecommerce data to set PIP content standards, provide content health reporting and insights, execute content improvement projects, and provide support for internal business partners on PIP content. Additionally, the role includes responsibilities to maintain Super SKU (SSKU) data, which involves managing colour and sizing options on the website to ensure accurate and up-to-date product variations as well as overseeing ratings and reviews to enhance customer engagement and satisfaction.
Key Responsibilities
Digital Content Enrichment Support
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Digital Content Specialist is primarily responsible for managing digital content on the product information pages (PIP) for The Home Depot Canada. This broadly includes maintaining digital content governance, executing enrichment changes, managing Super SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while navigating our PIPs to build their trust and complete their purchase on Homedepot.ca or in stores. The Digital Content Specialist will utilize industry expertise and ecommerce data to set PIP content standards, provide content health reporting and insights, execute content improvement projects, and provide support for internal business partners on PIP content. Additionally, the role includes responsibilities to maintain Super SKU (SSKU) data, which involves managing colour and sizing options on the website to ensure accurate and up-to-date product variations as well as overseeing ratings and reviews to enhance customer engagement and satisfaction.
Key Responsibilities
Digital Content Enrichment Support
- Work with internal teams to maintain and update overall content standards based on industry benchmarks and ecommerce data
- Execute on content enrichment tasks including product name updates, media uploads, marketing copy, etc. in PIM tool
- Maintain and execute SSKU data tasks including creating product groupings, category definition mapping, data maintenance
- Troubleshoot and support both internal and external partners on ratings and reviews inquiries
- Meet with internal stakeholders to provide digital content expertise to make impactful recommendations or solve problems
- Proactively suggest ideas for new content based on customer research trends
- Conduct routine PIP reviews across Homedepot.ca to ensure adherence to content standards
- Participate in project briefings, and collaborate with internal teams to collect assets and requirements for any special projects
- Maintain strong relationships with key stakeholders, both internal and external
- Understand and empathize with stakeholder needs and expectations
- Resolve complex issues and facilitate effective communication across teams
- Lead collaborative efforts to drive value and remove obstacles
- Support office hours and lead presentations on department objectives and goals
- Hands-on execution of Digital Content Enrichment projects and initiatives
- Works with cross functional teams to meet deliverables
- Can extract and share business KPIs for the program
- Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
- Drives Results
- Customer Focus
- Communicates Effectively
- Collaborates
- Strong analytical, influential, interpersonal skills
- High attention to detail and organizational skills
- Problem-solving and critical thinking skills
- Data Analysis
- Reports to Manager of Ecomm Product Enrichment
- Limited
- Extended Sitting
- Repetitive Tasks
- 5 days in office
- Working in an office setting: computer work, camera on virtual meetings
- University/College degree in a related area of study, or equivalent experience
- 1 - 3 years of relevant ecommerce, marketing or other related experience
- None
- None
- Experience working with data – Looker, Tableau, Adobe Analytics
- Experience with project management tools, such as Air Table, and methodologies an asset
- Understanding of PIM systems and online article hierarchy
- Experience with Content Management Systems and processes in a digital space is an asset
- Experience writing/editing for digital channels (web, email, mobile, applications) is a strong asset
- Bilingual (English/French) will be considered an asset
- Knowledge of industry best-practices
More about this job
Responsibilities
Manage and improve product information page content, content standards, product groupings, and ratings and reviews for The Home Depot Canada’s e-commerce site. Collaborate with internal and external stakeholders, deliver content enrichment projects, report program KPIs, and provide recommendations and support.
Requirements
A university or college degree in a related field, or equivalent experience, is required, along with 1–3 years of relevant e-commerce, marketing, or related experience. The role calls for strong analytical, communication, organizational, and problem-solving skills; experience with analytics tools, PIM systems, content management, and project management tools is an asset.
Skills
- Digital Content Management
- E-Commerce
- Content Governance
- Product Information Management
- Data Analysis
- Stakeholder Management
- Project Management
- Problem-Solving
- Critical Thinking
- Communication
- Collaboration
- Attention to Detail
- Content Writing and Editing
- Ratings and Reviews Management
- Content Enrichment
- Analytical Skills
Benefits
- Semi-Annual Bonuses
- Deferred Profit-Sharing Program
- Paid Benefits
- Home Depot Stock Purchase Discount
- Merit-Based Salary Increases
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Marketing
- Data & Analytics
- Customer Service & Support
Keywords
- E-Commerce
- Digital Content
- Product Information Pages
- Content Governance
- Content Enrichment
- Product Information Management
- PIM Systems
- Super SKU
- Ratings and Reviews
- Product Groupings
- Category Mapping
- Content Standards
- Content Health Reporting
- Customer Research
- Stakeholder Management
- Business KPIs
- Looker
- Tableau
- Adobe Analytics
- AirTable
- Project Management
- Content Management Systems
- Digital Marketing
- Web Content
- Email Content
- Mobile Content
- Online Article Hierarchy
- Data Analysis
- Industry Best Practices