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WC
(CAN) Customer Service Desk Associate
Walmart Canada
Bracebridge, ON
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Halifax, NS
- Full-time
…achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained…
Added 1 hour ago
Financial Service Representative
Money Mart
Brantford, ON
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 1 hour ago
Financial Service Representative
Money Mart
Peterborough, ON
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 2 hours ago
Manufacturing Associate
Molson Coors
BC · Fraser Valley, BC
…project-based items that help in that learning process. You will end the rotation with a cap stone project designed to apply the learnings gained during the program and drive measurable…
Added 2 hours ago
Manufacturing Associate
Molson Coors
Longueuil, QC
…project-based items that help in that learning process. You will end the rotation with a cap stone project designed to apply the learnings gained during the program and drive measurable…
Added 2 hours ago
N
Associate Art Director - Characters | Directeur.trice Artistique Associé.e – Personnages
NBCUniversal
Montreal, QC
- Full-time
…audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to…
Added 3 hours ago
TP
Associate Director, Capital Investment Strategy
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Planning, the Associate Director, Capital Investment Strategy will lead the Capital Investments function and help determine where and why…
Added 4 hours ago
Financial Service Representative
Money Mart
London, ON
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 4 hours ago
Financial Service Representative
Money Mart
Regina, SK
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 4 hours ago
GT
Associate Director, Capital Investment Strategy
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Planning, the Associate Director, Capital Investment Strategy will lead the Capital Investments function and help determine where and why…
Added 5 hours ago
Financial Service Representative
Money Mart
Prince Albert, SK
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 6 hours ago
Associate Vice President, Operations
Richardson Wealth Ltd
Toronto, ON
…Wealth’s core operational ecosystem, with primary oversight of the end-to-end operations activities. The role ensures operational excellence, regulatory compliance, and service consistency…
Added 14 hours ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 15 hours ago
MU
Protection Supervisor
McGill University
Res. Carrefour Sherb
- Full-time
Reporting to the Associate Director Protection, Student Housing & Hospitality Services, the Protection Supervisor is responsible for the day-to-day
Added 16 hours ago
S
AI-Native Customer Experience Associate (Mandarin and English)
Snaplii
Toronto, ON · Etobicoke, ON
- $42,000 to $48,000 CAD / year
- Full-time
How to read support data and argue with numbers, for example which questions keep coming back and what it would take to stop them.
Added 16 hours ago
TH
Head Cashier: Full Time - COQUITLAM
The Home Depot Canada
Coquitlam, BC
- Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 20 hours ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 1 day ago
Retail Support Associate | Erin Mills
TELUS
Mississauga, ON
As a Seasonal Retail Support Associate in our stores, you can expect to:
Added 2 days ago
L
Parttime Sales Associate
Longchamp
Mississauga, ON
- Part-time
Job Summary: A Sales Associate is responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention,…
Added 2 days ago
AM
Financial Services Associate
Arc Mercer
Barrie, ON
- Part-time
We are presently accepting resumes for a Permanent Part-time Financial Services Associate to be responsible for the preparation and maintenance of financial information. Includes accounts…
Added 2 days ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
The candidate solves unique and complex problems that have a broad impact on business and develops both front-end and back-end solutions. Designs, develops, updates/maintains solutions and…
Added 2 days ago
DF
Retail Support Associate - St. Vital Square (Seasonal Part-Time)
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Part-time
As a Seasonal Retail Support Associate in our stores, you can expect to:
Added 2 days ago
TH
Caissier(ère) principal(e) (temps plein)
The Home Depot Canada
Laval, QC
- Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 2 days ago
Onsite AV Service Technician
Diversified
Toronto, ON
…create spaces that bring people together and keep them coming…

The Home Depot Canada

DIRECTEUR ADJOINT, EXPLOITATION

Barrie, ON, Canada

The pay range for this position is between $60,000.00 - $70,000.00 · Full-time

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Job details

Pay: The pay range for this position is between $60,000.00 - $70,000.00
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty Operations, Merchandising, or Specialty. ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. Operations Assistant Managers (OAM) are responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have management responsibility for freight handling in “Day Freight” Stores. OAMs partner with Store Manager and other ASMs to develop strategies and objectives to drive sales and profitability develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. ASMs direct associates to top priorities throughout the store and provide regular coaching and ensure associates are equipped with proper understanding of operational process. The OAMs steer profitability through expense management, shrink mitigation and overall operational efficiency. OAMs lead by example as a champion of people while delivering consistent results in sales, service, & profitability.

Key Responsibilities

25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards and operational excellent to improve profitability. Recognize great customer service behaviors using recognition tools. Provide feedback on service standards. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Observe customer service throughout store, coach associates at all levels on customer service, product availability and opportunities. Ensure proper order fulfillment and timely customer communication through order create, order fulfillment and completion.

25% - People - Makes recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire. Review personal KD training completion and ensure Dept’s Knowledge Depot Training is current and promote engagement through use of learning tools available on the HD phone (e.g., Pocket Guide). Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates' concerns. Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development. Support talent management efforts by monitoring succession planning and ensuring all associates have active Development Blueprints in place. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures

10% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe. Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place. Recognize store associates for safe behavior. Manage overall claims process as it relates to worker's compensation, general liability and property damage.

20% - Sales & Productivity - Collaborate with store leadership team members to make financial decisions and to develop strategies to drive Sales & Profitability. Conduct store walks with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Communicate Home Depot objectives to associates and motivate them to achieve established goals. Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins. Analyze and interpret sales and financial reporting to assess opportunities and develop game plan to address. Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls. Manage Front End; focus on training, program execution, shrink mitigation and motivating team to meet company metrics. Manage Back End Operations team; Align staffing schedule with truck schedule. Ensure merchandise is received according to standards and associates keep accurate records and reconcile business daily.

10% - Shared Manager On Duty - Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and tasks to all associates. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Ensure that ZMA/RTV/On-hand approvals are being completed. Connect all customer service-related escalations to the appropriate associate and ensure resolution. Conduct walks and utilize reports to drive execution. Ensure appropriate staffing in assigned departments, address staffing opportunities and associate call outs, and monitor associate attendance variances.

10% - Store Appearance - Maintain Store Appearance through ensuring proper maintenance of equipment and merchandising in Front End area. Ensure common areas in the store are clean which include breakrooms and bathrooms. Communicate and ensure associates adherence to department standards. Ensure store is free of clutter and organized.

Direct Manager/Direct Reports

This Position typically reports to Store Manager

This Position has 0 Direct Reports

Travel Requirements

No travel required.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications

None

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years Of Work Experience

1

Preferred Years Of Work Experience

2

Competencies

Action Oriented

Directs Work

Builds Effective Teams

Drives Engagement

The pay range for this position is between $60,000.00 - $70,000.00

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More about this job

Responsibilities

Lead store operations across customer service, order fulfillment, receiving, and other assigned areas while supporting sales, profitability, safety, and store appearance. Manage and develop associates through hiring, coaching, training, performance management, and clear communication of priorities.

Requirements

A high school diploma or GED is typically acquired for this role, and at least one year of work experience is required. The posting lists two years of experience as preferred and emphasizes leadership, team direction, and engagement.

Skills

Customer Service
People Management
Coaching and Training
Recruitment and Interviewing
Performance Management
Safety Compliance
Sales and Profitability
Financial Analysis
Inventory and Shrink Management
Order Fulfillment
Freight and Receiving Operations
Staffing and Scheduling
Conflict Resolution
Team Engagement
Store Operations
Merchandising

Visa sponsorship

Not detected in the job text

Keywords

Retail Store Operations
Customer Service
Associate Engagement
People Management
Recruitment
Interviewing
Training
Coaching
Performance Management
Talent Management
Succession Planning
Safety Compliance
Hazmat Procedures
Personal Protective Equipment
Workers' Compensation
Sales
Profitability
Financial Reporting
Profit and Loss Management
Shrink Mitigation
Markdown Controls
Order Fulfillment
Receiving
Freight Handling
Staffing and Scheduling
Merchandising
Store Appearance
Pocket Guide
Knowledge Depot
Tool Rental

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