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Added 4 mins ago
TH
Associé(e) aux ventes (saisonnier) (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
TH
Associé(e) aux ventes (saisonnier) (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 2 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…maintenance, administration, and enhancement of the Salesforce Customer Relationship Management system and the associated system modernization. The position responsibilities are based on…
Added 2 hours ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Added 3 hours ago
TH
Associé(e) aux ventes - Bois et Matériaux Temps plein
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 hours ago
TH
Sales Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 hours ago
GF
Customer Service Representative (Motivator) - Calgary Trinity Hills at Olympic Park
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 7 hours ago
GF
Customer Service Representative (Motivator) - Edmonton Southpark Centre
GoodLife Fitness
AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 8 hours ago
TH
Lumber Sales Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 8 hours ago
WC
(CAN) GENERAL MERCHANDISE ASSOCIATE
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 12 hours ago
F
AI Support & Infrastructure Associate
ForIT
Toronto, ON
- Contract
We're a small team working with regional airlines, charter operators, and aviation service companies across North America. We build websites, internal tools, and automation for them, and we…
Added 12 hours ago
R(
Fashion Associate (Daytime/Weekday) - Southgate Centre
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 12 hours ago
PF
Front Desk Associate
Planet Fitness
Leduc, AB
- Part-time
…Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service, Front Desk…
Added 14 hours ago
R-
Temporary Fashion Associate - College Square
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON · Nepean, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 14 hours ago
R-
Temporary Fashion Associate - Reitmans Guildford Town Centre
RCL - Reitmans Canada Ltd/Ltée
Surrey, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 14 hours ago
TH
Sales Associate Part Time (ST. JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
TL
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
the LEGO Group
Moose Jaw, SK
- Part-time
Part Time Sales Associate (Brick Specialist) - Ross Park Mall, Pittsburgh, PA
Added 16 hours ago
R(
Temporary Fashion Associate - College Square
Reitmans (Canada) Ltée/Ltd
Ottawa, ON · Nepean, Ontario
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 16 hours ago
TH
Customer Service Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 16 hours ago
TH
Lumber Sales Associate Part time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
TH
Hardware Sales Associate Part Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
TH
Flooring Sales Part Time - ANCASTER
The Home Depot Canada
Ancaster, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
TH
Associé(e) à la quincaillerie (temps partiel)
The Home Depot Canada
Trois-Rivières, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…

The Home Depot Canada

DIRECTEUR ADJOINT, EXPLOITATION

Barrie, ON, Canada

The pay range for this position is between $60,000.00 - $70,000.00 · Full-time

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Job details

Pay: The pay range for this position is between $60,000.00 - $70,000.00
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty Operations, Merchandising, or Specialty. ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. Operations Assistant Managers (OAM) are responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have management responsibility for freight handling in “Day Freight” Stores. OAMs partner with Store Manager and other ASMs to develop strategies and objectives to drive sales and profitability develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. ASMs direct associates to top priorities throughout the store and provide regular coaching and ensure associates are equipped with proper understanding of operational process. The OAMs steer profitability through expense management, shrink mitigation and overall operational efficiency. OAMs lead by example as a champion of people while delivering consistent results in sales, service, & profitability.

Key Responsibilities

25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards and operational excellent to improve profitability. Recognize great customer service behaviors using recognition tools. Provide feedback on service standards. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Observe customer service throughout store, coach associates at all levels on customer service, product availability and opportunities. Ensure proper order fulfillment and timely customer communication through order create, order fulfillment and completion.

25% - People - Makes recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire. Review personal KD training completion and ensure Dept’s Knowledge Depot Training is current and promote engagement through use of learning tools available on the HD phone (e.g., Pocket Guide). Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates' concerns. Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development. Support talent management efforts by monitoring succession planning and ensuring all associates have active Development Blueprints in place. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures

10% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe. Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place. Recognize store associates for safe behavior. Manage overall claims process as it relates to worker's compensation, general liability and property damage.

20% - Sales & Productivity - Collaborate with store leadership team members to make financial decisions and to develop strategies to drive Sales & Profitability. Conduct store walks with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Communicate Home Depot objectives to associates and motivate them to achieve established goals. Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins. Analyze and interpret sales and financial reporting to assess opportunities and develop game plan to address. Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls. Manage Front End; focus on training, program execution, shrink mitigation and motivating team to meet company metrics. Manage Back End Operations team; Align staffing schedule with truck schedule. Ensure merchandise is received according to standards and associates keep accurate records and reconcile business daily.

10% - Shared Manager On Duty - Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and tasks to all associates. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Ensure that ZMA/RTV/On-hand approvals are being completed. Connect all customer service-related escalations to the appropriate associate and ensure resolution. Conduct walks and utilize reports to drive execution. Ensure appropriate staffing in assigned departments, address staffing opportunities and associate call outs, and monitor associate attendance variances.

10% - Store Appearance - Maintain Store Appearance through ensuring proper maintenance of equipment and merchandising in Front End area. Ensure common areas in the store are clean which include breakrooms and bathrooms. Communicate and ensure associates adherence to department standards. Ensure store is free of clutter and organized.

Direct Manager/Direct Reports

This Position typically reports to Store Manager

This Position has 0 Direct Reports

Travel Requirements

No travel required.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications

None

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years Of Work Experience

1

Preferred Years Of Work Experience

2

Competencies

Action Oriented

Directs Work

Builds Effective Teams

Drives Engagement

The pay range for this position is between $60,000.00 - $70,000.00

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More about this job

Responsibilities

Lead store operations across customer service, order fulfillment, receiving, and other assigned areas while supporting sales, profitability, safety, and store appearance. Manage and develop associates through hiring, coaching, training, performance management, and clear communication of priorities.

Requirements

A high school diploma or GED is typically acquired for this role, and at least one year of work experience is required. The posting lists two years of experience as preferred and emphasizes leadership, team direction, and engagement.

Skills

Customer Service
People Management
Coaching and Training
Recruitment and Interviewing
Performance Management
Safety Compliance
Sales and Profitability
Financial Analysis
Inventory and Shrink Management
Order Fulfillment
Freight and Receiving Operations
Staffing and Scheduling
Conflict Resolution
Team Engagement
Store Operations
Merchandising

Visa sponsorship

Not detected in the job text

Keywords

Retail Store Operations
Customer Service
Associate Engagement
People Management
Recruitment
Interviewing
Training
Coaching
Performance Management
Talent Management
Succession Planning
Safety Compliance
Hazmat Procedures
Personal Protective Equipment
Workers' Compensation
Sales
Profitability
Financial Reporting
Profit and Loss Management
Shrink Mitigation
Markdown Controls
Order Fulfillment
Receiving
Freight Handling
Staffing and Scheduling
Merchandising
Store Appearance
Pocket Guide
Knowledge Depot
Tool Rental

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