Find work in Canada.

319,437 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Community Health Ambassador- Relief
Canadian Mental Health Association- Peel Branch
Brampton, ON
Contract
Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications
Added 5 mins ago
Project Manager - ERP
MNP
Burlington, ON · Markham, ON · Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
Make an impact within Digital Solutions as a Project Manager focused on ERP projects. As the successful candidate, you will be responsible for planning and leading ERP implementation,…
Added 19 mins ago
Manager, Home Care Service
CANES Community Care
Toronto, ON · Etobicoke, ON
Full-time
The Manager, Home Care Services is responsible for the operational leadership, performance management, and oversight of provincially funded home care service contracts, ensuring…
Added 19 mins ago
Bilingual IT Recruiter
Hays
Toronto, ON
Full-time
We're growing across multiple levels! We're hiring experienced Bilingual IT recruitment professionals from Intermediate through to Manager level (Individual Contributor).
Added 20 mins ago
Electrical Site Coordinator - Substations and Collectors
Borea
Montreal, QC
Under the supervision of the Project Manager, the main responsibilities of the Electrical Coordinator are to coordinate the work related to their activity (Collector System and/or…
Added 20 mins ago
Associate Director, Asset Services
Cushman & Wakefield
Toronto, ON
Full-time
…first point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. The Associate Director will provide…
Added 20 mins ago
Landscape Architecture - Contract Administrator
Stantec
Toronto, ON
Full-time
…innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s…
Added 20 mins ago
Bilingual (Fr/En) Human Resources Manager
The Canada Life Assurance Company
Montreal, QC
We are looking for a bilingual Human Resources Manager to join our collaborative and passionate Human Resources team that is committed to helping our people and business succeed. In this…
Added 20 mins ago
Client Onboarding Manager
Citi
Mississauga, ON · Toronto, ON
Full-time
…navigate increasingly complex business environments - and as a Client Onboarding Senior Analyst, you will be at the center of that experience. In this role, you will own the end-to-end…
Added 20 mins ago
Technology Product Management Lead Business Analyst Vice President
Citi
Mississauga, ON
Full-time
…Accuracy, and Timeliness of information are the key drivers. Client and User requirements drive the overall product roadmap. It is a global…
Added 20 mins ago
ACCOUNT MANAGER, FINANCING
BDC
ON · Durham
Full-time
Execute a business development and portfolio management strategy aligned with Business Centre objectives to attract, retain, and grow client relationships.
Added 20 mins ago
Customs Specialist Brokerage
Livingston International
Moncton, NB
This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are…
Added 34 mins ago
Senior Project Manager – Nova Scotia
Avondale Construction Ltd
Halifax, NS
Full-time
Take responsibility in cooperation with the Safety Manager and Superintendent for the development, implementation, and execution of the Project Specific Safety Plan.
Added 34 mins ago
Fund Accounting Manager (Private Assets)
Kassen Recruitment
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
A respected player in the investment management space is hiring a Fund Accounting Manager (Private Equity) to oversee end-to-end operations for a portfolio of private equity funds. This is…
Added 34 mins ago
Multimedia Producer
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 34 mins ago
Business Development Manager
Grantek
Burlington, ON
Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 34 mins ago
Manager, Partner Accounts & Business Development
Butterfield & Robinson
Toronto, ON
Full-time
This is a client-facing, cross-functional role that sits at the intersection of business development, account management, trip development, marketing coordination, and project management.…
Added 34 mins ago
Event Solutions Manager
Showtime Event & Display
Vancouver, BC
Full-time
We’re looking for a consultative, revenue-minded Event Solutions Manager to lead our client partnerships, convert warm opportunities, and drive business growth through strategic event…
Added 34 mins ago
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
Full-time
Report issues and concerns immediately to the IT manager.
Added 35 mins ago
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
Full-time
Preparing for and participating in client meetings in support of Account Manager
Added 35 mins ago
Support Services Worker - Regular Full Time
Hopewell Support Services
Guelph, ON
Full-time
Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
Added 35 mins ago
Modality Supervisor - MRI Diagnostic Imaging
William Osler Health System
Brampton, ON
Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 35 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 35 mins ago
Sous Chef, Full Time
Havergal
Lethbridge, AB
Full-time
Reporting directly to the Food & Beverage / Operations Manager, you will be responsible for managing the day to day food operations at the facility.
Added 35 mins ago
Personal Support Worker - Bradford
CBI Home Health
Holland Landing, ON
Part-time
You may assist them to mobilize and perform light exercises and act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any…

The Home Depot Canada

Directeur(trice) expérience client

Boisbriand, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities

Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports

Store Manager

Travel Requirements

No travel requirements for this role

Physical Requirements

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

Highschool Diploma or Equivalent

Minimum Years Of Work Experience

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

At least one year of relevant work experience as a leader/supervisor

Certifications

Other Requirements/Assets

Must be able to work a flexible schedule.

Apply About employer

More about this job

Responsibilities

Lead store-wide customer service and operational readiness, including opening and closing procedures, daily task direction, and preparation for high-volume periods. Coach associates, resolve customer escalations, manage performance and safety expectations, and support store leadership with talent planning.

Requirements

A high school diploma or equivalent is required, along with at least one year of relevant leadership or supervisory experience. Two years of customer service experience and one to two years of retail or trade experience are assets, and candidates must be able to work a flexible schedule.

Skills

Customer Service
Coaching
Training
Performance Management
Problem-Solving
Communication
Organizational Skills
Decision-Making
Team Leadership
Conflict Resolution
Store Operations
Safety Compliance
Talent Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail
Store Operations
Store Readiness
Opening And Closing Procedures
Manager On Duty
Associate Engagement
Coaching
Training
Performance Management
Talent Planning
Hiring
Customer Escalations
Customer Care
Checkout Flow
Safety Compliance
Work Policies
Operational Processes
Store Checklists
Equipment And Machinery
High-Volume Periods
Department Readiness
Home Depot Core Values
Flexible Schedule

Report this job