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Added 5 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
Supervisor, Wastewater & Stormwater Operations
City of Vaughan
Vaughan, ON
$128,325 to $150,121 CAD / year
Full-time
Reporting to the Manager, Wastewater and Stormwater Services, the Supervisor of Wastewater and Stormwater Operations is responsible for supervising, organizing and coordinating the daily…
Added 5 mins ago
Accountant, Receivables & Trust
Goodmans LLP
Toronto, ON
Full-time
Continuous learning and professional development opportunities to support with your growth and career goals.
Added 20 mins ago
Assistant Meat Manager
Farm Boy Inc.
London, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 20 mins ago
Occupational Therapist - Brain Program
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Full-time
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Invoicing Support Specialist
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Added 35 mins ago
Manager, Procurement Services (Permanent)
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Toronto, ON
$119,072 to $142,870 CAD / year
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…guidance and coaching, performance management, and professional learning and development in consultation with the Senior Manager of Procurement and Support…
Added 35 mins ago
Invoicing Support Specialist
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Added 35 mins ago
Senior Account Executive - Accounting & Finance
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
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You are resilient and self-aware - you understand that great sales come with ups and downs, and you're always learning, adjusting, and pushing forward.
Added 35 mins ago
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Added 35 mins ago
Assistant Meat Manager
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London, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 35 mins ago
Senior Account Executive - Aerospace & Defence
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
You are resilient and self-aware - you understand that great sales come with ups and downs, and you're always learning, adjusting, and pushing forward.
Added 35 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 51 mins ago
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Added 2 hours ago
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Groupe Dynamite, Inc Garage
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DYNAMITE - Team Leader FT - Place Laurier
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Added 2 hours ago
DYNAMITE - Store Manager - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!

The Home Depot Canada

Directeur(trice) expérience client

Boisbriand, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities

Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports

Store Manager

Travel Requirements

No travel requirements for this role

Physical Requirements

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

Highschool Diploma or Equivalent

Minimum Years Of Work Experience

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

At least one year of relevant work experience as a leader/supervisor

Certifications

Other Requirements/Assets

Must be able to work a flexible schedule.

Apply About employer

More about this job

Responsibilities

Lead store-wide customer service and operational readiness, including opening and closing procedures, daily task direction, and preparation for high-volume periods. Coach associates, resolve customer escalations, manage performance and safety expectations, and support store leadership with talent planning.

Requirements

A high school diploma or equivalent is required, along with at least one year of relevant leadership or supervisory experience. Two years of customer service experience and one to two years of retail or trade experience are assets, and candidates must be able to work a flexible schedule.

Skills

Customer Service
Coaching
Training
Performance Management
Problem-Solving
Communication
Organizational Skills
Decision-Making
Team Leadership
Conflict Resolution
Store Operations
Safety Compliance
Talent Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Retail
Store Operations
Store Readiness
Opening And Closing Procedures
Manager On Duty
Associate Engagement
Coaching
Training
Performance Management
Talent Planning
Hiring
Customer Escalations
Customer Care
Checkout Flow
Safety Compliance
Work Policies
Operational Processes
Store Checklists
Equipment And Machinery
High-Volume Periods
Department Readiness
Home Depot Core Values
Flexible Schedule

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