Head Cashier: Full Time - NANAIMO
- Nanaimo, BC, Canada
Pay Range: $20.25 - $22.00 · Full-time
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Job details
- Pay
- Pay Range: $20.25 - $22.00
- Job type
- Full-time
- Apply by
- Experience
- 1 to 2 years Retail or Cash experience an asset
- Posting language
- English
- Posted
Original job description
Pay Range: $20.25 - $22.00
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.
Key Responsibilities
Ensures Customer Satisfaction
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.
Key Responsibilities
Ensures Customer Satisfaction
- Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
- Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
- Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
- Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
- Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
- Communicate goals, priorities, and directions from store leadership to associates.
- Ensure the parking lot is shoppable and free of debris.
- Engage back-up cashiers as necessary and assign them to predetermined registers.
- Operate cash machines and train cashiers accordingly.
- Assist guards for cash collection.
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.
- Customer Focus
- Time Management
- Promotes Teamwork
- Problem Solving
- Communicates Effectively
- Interpersonal Skills
- Cash Handling
- Leadership Skills
- Attention to Detail
- Reports to Department Supervisor
- No travel requirements
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
- High School Diploma or equivalent
- 1 to 2 years Retail or Cash experience an asset
- Minimum 1 year leading people
- NA
- NA
More about this job
Responsibilities
Lead and support front-end associates by coaching, training, scheduling coverage, and promoting positive customer experiences and teamwork. Maintain checkout flow, front-end and parking-lot readiness, cash-handling processes, and compliance with safety and loss-prevention procedures.
Requirements
A high school diploma or equivalent and 1–2 years of work experience are specified; retail or cash-handling experience is an asset. At least one year of experience leading people is also specified.
Skills
- Interpersonal Skills
- Cash Handling
- Leadership
- Attention to Detail
- Customer Focus
- Time Management
- Teamwork
- Problem Solving
- Effective Communication
- Coaching
- Training
- Scheduling
- Customer Service
- Safety and Loss Prevention
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Retail
- Front End
- Cashier
- Cash Handling
- Customer Satisfaction
- Customer Service
- GET Behaviours
- Associate Coaching
- Associate Training
- Scheduling
- Checkout Coverage
- Cash Machines
- Cash Collection
- Cashiers
- Parking Lot Readiness
- Flyer Readiness
- Ad Execution
- Safety Policies
- Loss Prevention
- Shrink Mitigation
- Asset Protection
- Teamwork
- Time Management
- Problem Solving
- Communication
- Leadership