Loss Prevention Specialist Full Time
- Toronto, ON, Canada
- Etobicoke, ON, Canada
The pay range for this position is between $23.75 - $26.00 · Full-time
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Job details
- Pay
- The pay range for this position is between $23.75 - $26.00
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Asset Protection Specialist Supervisor (APSS) is responsible for preventing financial loss caused by property vandalism, traditional theft and fraud, organized retail crime, and connected retail fraud. They will assist the District Asset Protection Manager (DAPM) with internal investigations, AP walks, assist CIT (Central Investigations) with high level organized crime. The APSS must remain focused on both AP & District business objectives as outlined by the DAPM, as well as keeping the store leadership and district team informed of criminal activity within their assigned district.
Key Responsibilities
Documentation and Monitoring
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Position Overview
The Asset Protection Specialist Supervisor (APSS) is responsible for preventing financial loss caused by property vandalism, traditional theft and fraud, organized retail crime, and connected retail fraud. They will assist the District Asset Protection Manager (DAPM) with internal investigations, AP walks, assist CIT (Central Investigations) with high level organized crime. The APSS must remain focused on both AP & District business objectives as outlined by the DAPM, as well as keeping the store leadership and district team informed of criminal activity within their assigned district.
Key Responsibilities
Documentation and Monitoring
- Responsible for analyzing district shrink performance to identify trends in traditional theft and fraud, Organized Retail Crime, and Connected Fraud.
- Accountable for District apprehension performance.
- Monitor and identify associate behaviors and or operational issues through exception-based reporting and CCTV that may cause shrink or other profit erosion Responsible to execute AP rollouts within district (i.e. Camera Installs, Merchandise protection updates etc.).
- Perform quarterly store walks.
- Responsible for maintaining physical security requirements of stores.
- Support with the identifying and successfully investigating matters of internal dishonest activity.
- Assist Central Investigator to coordinate investigations identified as Organized Retail Crime.
- Prepare detailed and accurate reports in a timely manner for police, HR, and others upon request.
- Monitor criminal cases, appear in court and testify as warranted.
- Support stores and recommend solutions to improve associate engagement.
- Manage Asset Protection Specialist Performance, provide timely feedback and complete quarterly performance discussions.
- Teach and train associates to drive change and execute process improvements.
- Action Oriented
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Interpersonal skills
- Strong analytical and financial analysis skills
- Reports to the District Asset Protection Manager
- Ability to travel (including occasional overnights) 10 – 20% of the time.
- May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
- Extended periods of standing and walking through out the store locations.
- May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
- Moving around the store and being able to communicate with and assist associates & customers.
- Operating a computer and other technology.
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
- Highschool Diploma and or GED
- Minimum 1 year Loss/Asset Prevention experience
- 2 years of customer service experience an asset
- Where applicable, security guard license and/or private investigator license is required.
- Must have access to a vehicle
- May be required to travel to various stores in the (market area)
- Available to work a variety of shifts including days, evenings, nights and weekends
- Working knowledge of CCTV systems an asset
- Experience with SAP an asset
- Previous retail experience an asset
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
More about this job
Responsibilities
Analyze district shrink and loss trends, monitor CCTV and exception-based reports, and conduct store walks and investigations into theft, fraud, and associate misconduct. Coordinate organized retail crime investigations, maintain store security, prepare reports, support legal proceedings, and coach asset protection associates and store teams.
Requirements
A high school diploma or GED and at least one year of loss or asset prevention experience are required; two years of customer service experience is listed as an asset. Candidates need access to a vehicle and must be able to travel and work varied shifts; security or private investigator licensing may be required where applicable, while CCTV, SAP, and retail experience are assets.
Skills
- Loss Prevention
- Asset Protection
- Investigations
- Organized Retail Crime Prevention
- Fraud Detection
- Shrink Analysis
- Financial Analysis
- CCTV Monitoring
- Physical Security
- Report Writing
- Associate Training
- Performance Management
- Communication
- Collaboration
- Customer Focus
- Problem Solving
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Retail
- Management & Leadership
- Data & Analytics
Keywords
- Asset Protection
- Loss Prevention
- Organized Retail Crime
- Traditional Theft
- Fraud
- Connected Retail Fraud
- Shrink Performance
- Exception-Based Reporting
- CCTV
- Internal Investigations
- Store Walks
- Physical Security
- Apprehension Performance
- Central Investigations
- Police Reports
- Court Testimony
- Associate Training
- Performance Discussions
- SAP
- Security Guard License
- Private Investigator License
- Retail
- Financial Analysis