Lot Associate: Part Time - BURNABY
- Burnaby, BC, Canada
Pay Range: $19.15 - $20.15 · Part-time
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Job details
- Pay
- Pay Range: $19.15 - $20.15
- Job type
- Part-time
- Apply by
- Experience
- 1 to 2 years Retail experience
- Posting language
- English
- Posted
Original job description
Pay Range: $19.15 - $20.15
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities
Ensures Customer Satisfaction
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities
Ensures Customer Satisfaction
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
- Follows all Safety and Loss Prevention policies and procedures.
- Using appropriate safety procedures with all equipment.
- Communicates Effectively
- Customer Focus
- Interpersonal skills
- Organizational skills
- Attention to detail
- Front End Supervisor
- None
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
- Doors are frequently open, causing drafts and interior temperature changes.
- Highschool Diploma or Equivalent
- 1 to 2 years Retail experience
- NA
- NA
- NA
More about this job
Responsibilities
Provide customer service by greeting, engaging with, and thanking customers, helping identify their project needs, and loading and securing merchandise in their vehicles. Maintain carts and keep parking lot and loading areas clean, clear, and safe while following safety and loss prevention procedures.
Requirements
A high school diploma or equivalent and 1 to 2 years of retail experience are required. The role requires physical tasks such as lifting, pushing, pulling, and moving items, and availability for a flexible schedule that may include evenings and weekends.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Attention To Detail
- Safe Loading
- Merchandise Handling
- Safety Procedures
- Loss Prevention
- Cart Management
- Problem Solving
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Logistics
- Security & Safety
Keywords
- Customer Service
- GET Model
- Greeting
- Engaging
- Thanking
- Retail
- Lot Associate
- Cart Management
- Order Loading
- Vehicle Loading
- Safe Loading Training
- Merchandise Handling
- Customer Satisfaction
- Project Needs Assessment
- Parking Lot Maintenance
- Loading Areas
- Safety Procedures
- Loss Prevention
- Equipment Safety
- Front End Supervisor
- Flexible Schedule
- Evening Shifts
- Weekend Shifts