Paint Associate: Part Time - KELOWNA
- Kelowna, BC, Canada
Pay Range: $19.15 - $20.15 · Part-time
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Job details
- Pay
- Pay Range: $19.15 - $20.15
- Job type
- Part-time
- Apply by
- Experience
- 1 to 2 years Retail or Trade experience an asset
- Posting language
- English
- Posted
Original job description
Pay Range: $19.15 - $20.15
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Key Responsibilities
Ensures Customer Satisfaction
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Key Responsibilities
Ensures Customer Satisfaction
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
- Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
- Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
- Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
- Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
- Educate customers about the whole project
- Using empowerment program when necessary to satisfy customers
- Execute daily stock maintenance: all products signed, displayed, and clean
- Maintain knowledge of all products in department and adjacent departments
- Proactively seek knowledge on all products and services
- Follows all safety policies and procedures, Loss Prevention policies and procedures
- Communicates Effectively
- Customer Focus
- Interpersonal Skills
- Department Supervisor
- No travel requirements
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
- Working within a flexible schedule that may include evening and weekends
- Warehouse environment that can be dusty and noisy
- Doors are frequently open, causing drafts and interior temperature changes
- High School Diploma or equivalent
- 1 to 2 years Retail or Trade experience an asset
- NA
- NA
- NA
More about this job
Responsibilities
Provide friendly, proactive customer service by identifying project needs, recommending suitable products and related services, and guiding customers to merchandise throughout the store. Maintain product knowledge and department stock presentation while following safety and loss prevention procedures.
Requirements
A high school diploma or equivalent is required, along with 1 to 2 years of experience; retail or trade experience is an asset. The role requires customer service and sales capabilities, product learning, and the ability to bend, reach, lift, push, pull, and move items.
Skills
- Customer Service
- Sales
- Product Knowledge
- Customer Needs Assessment
- Effective Communication
- Interpersonal Skills
- Active Listening
- Problem Solving
- Project Guidance
- Upselling
- Stock Maintenance
- Safety Compliance
- Loss Prevention
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Retail
- Paint Department
- Sales Associate
- Customer Service
- Sales
- Product Knowledge
- Customer Needs Assessment
- Project Guidance
- Good-Better-Best Options
- Related Products
- Special Services
- Tool Rental
- Pro Desk
- Pro Services
- GET Model
- Greeting
- Engaging
- Thanking
- Stock Maintenance
- Product Displays
- Safety Policies
- Loss Prevention
- Warehouse Environment
- Retail Experience
- Trade Experience