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The Home Depot Canada

Pro Paint Specialist: Full Time - CHINOOK

  • Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Closing date
Experience
1 year of relevant working experience
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Paint Pro Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Paint Pro Sales Specialists assist customers, assess customer needs and guide customer decisions. Specialists are often certified or licensed trades-persons with expert level product, procedural and design knowledge in Paint. Associates in this position have significant Paint home improvement project experience and use both experience and knowledge to build customer relationships and drive sales. Specialists must be able to communicate well with others and anticipate customer’s needs regarding products and services

Key Responsibilities

Actionable Deliverable

  • Spend minimum 25% of time pursuing new Pro Paint business, by spending time in the department, actively prospecting customers already shopping in the department.
  • Develop one-on-one relationships with Pro customers shopping in the Paint department, providing a familiar face to the customers day in and day out.
  • Maintain knowledge of marketplace dynamics including new suppliers and products and informing our Pros of changes.
  • Provide quotes and track accounts to reflect current Pro Account records.
  • Maintain an organized, up-to-date system for profiling and tracking top Pro paint accounts as well as for developing new ones. Keeps work area clean and organized.
  • Demonstrate advanced knowledge of merchandise and commercial loyalty programs
  • Meet and exceed personal goals (e.g. Sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Create action plan with Supervisor to develop selling skills in the Paint department.
  • Obtain advanced knowledge of Paints merchandise & advise Pros of features and benefits to make appropriate recommendations. Answer occasional questions from other store customers.

Ensures Customer Satisfaction

  • Strives to meet sales driving goals (e.g., sales, pro-xtra sign ups, credit accounts) set by Supervisor. Creates action plan with Supervisor to develop selling skills.
  • Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
  • Follow-up with customers to ensure customer satisfaction and pursue future business. Partner with Store Management to resolve outstanding issues.

Competencies

  • Communicates Effectively
  • Customer Focus
  • Drives Engagement

Skills

  • Customer Driven: Provides outstanding customer service using GET Involved behaviors – greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
  • Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.
  • Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.
  • Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.
  • Ground Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.
  • Team Player: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.

Direct Manager/Direct Reports

  • Reports to Department Supervisor 23/59/24

Travel Requirements

  • NA

Physical Requirements

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items: Requires the ability to lift and move heavy and bulky items without assistance
  • Responding to public address system announcements: Requires listening for customer service calls, personal pages and general information announcements
  • Climbing ladders: Requires climbing ladders, up to the height of 16 feet, in order to obtain or stock merchandise
  • Walking and Standing: Requires moving around the store to assist Customers
  • Identifying and reading reports, tickets and UPC labels: Requires recognizing, identifying and using merchandise and necessary reports

Working Conditions

  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
  • The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes
  • Floors around work area may become slippery during wet weather conditions
  • May have to handle merchandise and work with tools with sharp edges
  • Passing forklifts emit gas fumes
  • Tools, supplies and related merchandise may contain hazardous materials

Minimum Education

  • GED
  • High school Diploma or Equivalent

Minimum Years Of Work Experience

  • 1 year of relevant working experience

Minimum Leadership Experience

  • NA

Certifications

  • NA

Other Requirements/Assets

  • Experience in Paint considered an asset
About employer
More about this job

Responsibilities

Develop relationships with Pro Paint customers, prospect for new business, provide product recommendations and quotes, and maintain accurate account records. Process customer orders, coordinate fulfillment and delivery, follow up to ensure satisfaction, and meet individual and team sales goals.

Requirements

A high school diploma, GED, or equivalent and at least one year of relevant work experience are required. Paint experience is an asset; the role also requires strong customer service, communication, sales, and product knowledge skills, along with the ability to perform physical store work.

Skills

  • Customer Service
  • Pro Paint Sales
  • Paint Product Knowledge
  • Customer Needs Assessment
  • Relationship Building
  • Prospecting
  • Sales Quoting
  • Account Tracking
  • Order Processing
  • Customer Follow-Up
  • Communication
  • Teamwork
  • Sales Goal Achievement
  • Merchandise Organization
  • Commercial Loyalty Programs

Visa sponsorship

Not detected in the job text

Categories

  • Retail
  • Sales
  • Customer Service & Support

Keywords

  • Paint
  • Pro Paint Sales
  • Customer Service
  • Pro Customers
  • Prospecting
  • Sales
  • Product Knowledge
  • Customer Needs Assessment
  • Product Recommendations
  • Sales Quotes
  • Pro Account Records
  • Account Tracking
  • Commercial Loyalty Programs
  • Pro Xtra
  • Credit Accounts
  • Order Processing
  • Fax Orders
  • Phone Orders
  • Counter Orders
  • Delivery Coordination
  • Customer Satisfaction
  • Sales Goals
  • Paint Merchandise
  • GET Involved Behaviors
  • High School Diploma
  • GED

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