At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Manage Customer Order Management (COM) orders from inception to completion, including special orders and installations. Act as a primary liaison between customers, vendors, installers, and internal design teams to ensure timely delivery.
Requirements
Candidates should be naturally curious, eager to learn, and passionate about helping customers find project solutions. The role requires the ability to coordinate activities across multiple third-party agents and internal departments.
Working hours
40 hours per week
Skills
- Customer Order Management
- Issue Resolution
- Coordination
- Customer Service
- Liaison
- Project Support
Benefits
- Health Benefits
- Dental Benefits
- Profit Sharing
- Stock Purchase Plan
- Paid Training
- Career Development
- Tuition Reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
Keywords
- Retail
- Customer Order Management
- COM
- Special Orders
- Installations
- Project Support Centre
- Vendor Management
- Service Desk
- Customer Satisfaction
Original job description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.
Position Responsibilities
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
