TECHNICIEN(NE) À LA LOCATION D’OUTILS
- Woodstock, ON, Canada
The pay range for this position is between $21.70 - $23.70 · Full-time
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Job details
- Pay
- The pay range for this position is between $21.70 - $23.70
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Purpose
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities
We're looking for the type of associates who can tap into their inner orange by:
Performing preventive maintenance on tools
Forecasting and maintain an adequate inventory of parts for repair
Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
Cleaning, inspecting, and preparing tools for rental to customers
Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
Helping customers by providing information and answering questions
Ensuring rental equipment is properly displayed, signed, and maintained
Troubleshooting and maintenance of all equipment
Demonstrating working knowledge and/or hands-on experience with all products in department
Must operate cash register and follow all related procedures
Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
Providing outstanding customer service
Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required
The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service
Excellent decision making ability and problem solving skills
Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
The pay range for this position is between $21.70 - $23.70
Position Purpose
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities
We're looking for the type of associates who can tap into their inner orange by:
Performing preventive maintenance on tools
Forecasting and maintain an adequate inventory of parts for repair
Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
Cleaning, inspecting, and preparing tools for rental to customers
Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
Helping customers by providing information and answering questions
Ensuring rental equipment is properly displayed, signed, and maintained
Troubleshooting and maintenance of all equipment
Demonstrating working knowledge and/or hands-on experience with all products in department
Must operate cash register and follow all related procedures
Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
Providing outstanding customer service
Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required
The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service
Excellent decision making ability and problem solving skills
Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
The pay range for this position is between $21.70 - $23.70
More about this job
Responsibilities
Maintain, inspect, clean, troubleshoot, and repair rental tools and equipment, ensuring they are safe, reliable, and available to customers in a timely and cost-effective manner. Manage parts and inventory, process rental transactions, train associates, and provide customer service and sales-floor support.
Requirements
Candidates must meet the stated internal position and performance requirements and be available to work a flexible schedule, including evenings and weekends. They should have strong communication and customer service skills, knowledge of tools and their maintenance and repair, and sound decision-making and problem-solving abilities.
Skills
- Preventive Maintenance
- Equipment Repair
- Equipment Troubleshooting
- Tool Inventory Management
- Parts Forecasting and Ordering
- Equipment Inspection and Cleaning
- Customer Service
- Sales Assistance
- Rental Transaction Processing
- Cash Register Operation
- Associate Training
- Problem Solving
- Decision Making
- Communication
- Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Trades
- Sales
Keywords
- Tool Rental
- Preventive Maintenance
- Equipment Maintenance
- Equipment Repair
- Troubleshooting
- Tool Inventory
- Parts Forecasting
- Parts Ordering
- Equipment Inspection
- Equipment Cleaning
- Rental Contracts
- Work Orders
- Invoices
- Deposits
- Cash Register
- Customer Service
- Sales Support
- Associate Training
- Safety Procedures
- Equipment Operation