Tool Technician Full Time - WOODSTOCK
- Woodstock, ON, Canada
Pay Range: $21.60 - $23.60 · Full-time
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Job details
- Pay
- Pay Range: $21.60 - $23.60
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Pay Range: $21.60 - $23.60
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Purpose
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities
We're looking for the type of associates who can tap into their inner orange by:
Performing preventive maintenance on tools
Forecasting and maintain an adequate inventory of parts for repair
Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
Cleaning, inspecting, and preparing tools for rental to customers
Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
Helping customers by providing information and answering questions
Ensuring rental equipment is properly displayed, signed, and maintained
Troubleshooting and maintenance of all equipment
Demonstrating working knowledge and/or hands-on experience with all products in department
Must operate cash register and follow all related procedures
Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
Providing outstanding customer service
Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required
The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service
Excellent decision making ability and problem solving skills
Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Purpose
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities
We're looking for the type of associates who can tap into their inner orange by:
Performing preventive maintenance on tools
Forecasting and maintain an adequate inventory of parts for repair
Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
Cleaning, inspecting, and preparing tools for rental to customers
Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
Helping customers by providing information and answering questions
Ensuring rental equipment is properly displayed, signed, and maintained
Troubleshooting and maintenance of all equipment
Demonstrating working knowledge and/or hands-on experience with all products in department
Must operate cash register and follow all related procedures
Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
Providing outstanding customer service
Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required
The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service
Excellent decision making ability and problem solving skills
Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
More about this job
Responsibilities
Maintain, inspect, clean, troubleshoot, and repair rental tools and equipment, ensuring they are safe, reliable, and available to customers. Manage parts and rental transactions, train associates, assist customers, and keep equipment and the work area properly organized.
Requirements
Candidates must meet the stated internal position and performance requirements, be available for a flexible schedule including evenings and weekends, and have strong communication, customer service, decision-making, and problem-solving skills. Knowledge of tools, including their proper use, maintenance, repair, and parts ordering, is required.
Skills
- Preventive Maintenance
- Equipment Repair
- Equipment Troubleshooting
- Tool Inventory Management
- Parts Forecasting and Ordering
- Equipment Inspection and Cleaning
- Customer Service
- Problem Solving
- Decision Making
- Communication
- Rental Transaction Processing
- Cash Register Operation
- Associate Training
- Safety Practices
Benefits
- Semi-Annual Performance Bonuses
- Deferred Profit-Sharing Program
- Paid Benefits
- Home Depot Stock Purchase Discount
- Merit-Based Salary Increases
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Retail
- Customer Service & Support
Keywords
- Tool Rental
- Preventive Maintenance
- Equipment Repair
- Equipment Troubleshooting
- Tool Inventory
- Parts Forecasting
- Parts Ordering
- Equipment Inspection
- Equipment Cleaning
- Rental Contracts
- Work Orders
- Invoices
- Deposits
- Cash Register
- Customer Service
- Associate Training
- Equipment Safety
- Equipment Maintenance
- Manuals
- Vendor Information
- Retail
- Flexible Schedule