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Added 15 mins ago
TH
Associé(e) service Pro (temps partiel)
The Home Depot
Lachenaie, QC
- Part-time
…hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, coworkers, vendors, or…
Added 30 mins ago
CC
Assistant Store Manager
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 45 mins ago
Accounts Payable Technician - Freight
PFX Group
Milton, ON
Reporting to the Manager, the Accounts Payable Technician plays a key role in ensuring timely and accurate invoice posting through effective processes.
Added 45 mins ago
K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…to support strategic business objectives. We are seeking a Manager to strengthen our Wealth and Asset Management practice in the Toronto…
Added 45 mins ago
LH
Massage Therapist
Lifemark Health Group
Airdrie, AB
- Internship
Robust onboarding and supervised new grad program.
Added 45 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Part-time
Robust onboarding and supervised new grad program.
Added 45 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Fredericton, NB
- Full-time
Robust onboarding and supervised new grad program.
Added 45 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 1 hour ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 1 hour ago
SC
Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
In this role, you have to offer end-to-end delivery of the market unit's most complex programs. You hold full accountability for program outcomes - from planning through to business value…
Added 2 hours ago
Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…organization at Amazon Ads is looking for a Principal Technical Program Manager to drive the largest, most cross-cutting programs behind that…
Added 2 hours ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
SC
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
…experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making…
Added 3 hours ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
Timmins, ON
- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 3 hours ago
BE
Mechanic - Shop Lead
Battlefield Equipment Rentals
Sudbury, ON
- Full-time
Work with the Service Manager to determine when fleet units have reached their lifespan.
Added 3 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 3 hours ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 3 hours ago
Senior Java Developer
Konrad
Toronto, ON
…your duties will require you to assist in the development and delivery of consumer and enterprise applications. This role is ideal for ambitious developers who feel confident in their…
Added 3 hours ago
Project Manager
Konrad
Toronto, ON
…priorities, and drive projects forward while ensuring high-quality delivery. You are comfortable working directly with clients and are motivated to grow both your project management and…
Added 3 hours ago
Program Manager
Konrad
Toronto, ON
…strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 3 hours ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 3 hours ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 3 hours ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)

The Home Depot

Associé(e) service Pro (temps partiel)

Lachenaie, QC, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Universal Pro Associates (UPA) are responsible for providing outstanding customer service and ensuring Pro customer’s transactions are handled quickly and accurately. The Universal Pro Associate will drive customer acquisitions by asking probing project questions and being knowledgeable about Pro and loyalty programs. Supporting the Pro desk by maintaining department standards of the Pro desk area and lumber canopy, offering loading and order picking assistance as needed, and will transition Pro customers to the PASA for more complex orders.Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, coworkers, vendors, or customers.

Key Responsibilities:

Universal Pro Associates should greet, engage and thank every customer.
While processing sales transactions, perform fast and accurate customer service during all customers interactions including POS register/COM check out, phone sales transactions, customer inquiries, and ensuring BOPIS/will call/delivery transactions are performed timely.
Assist PASAs in driving Pro loyalty programs by increasing Pro Xtra registration, Local Pro, HDCC sign ups, and utilize Pro programs (Pro volume pricing, bulk, etc.) to drive sales.
Demonstrate selling behaviours by being available and engaged with customers, to identify Pro’s needs and provide fast and accurate transactions.
Standards: ensure Pro Desk, off-shelf and lumber canopy are well stocked, faced with adequate signage.
Welcome Pro customers to the Pro Desk to deliver speed of checkout: process customer orders accurately, quickly, and safely using processes and techniques outlined in Cashier training.

Understand Customer Needs

GET – Makes customers the first priority, actively seeks out customers, greets, engages and thanks all customers, offers assistance.
Demonstrates a basic knowledge of products, services and procedures in assigned area and nearby departments, knows priority articles.
Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a price reduction, contacts other associates/leaders as needed.
Asks customers about their project and provides appropriate related items and services for total project, sells the whole project.

Safety and Compliance

Maintains a clean and uncluttered store environment, ensures that department/area and aisles are clear, product is easily accessible to customers.
Ensures product is fully packed down and in-stock at all times.
Ensures aisles and products, specials etc. are all clearly and attractively signed.
Follows safety policies and procedures, identifies and corrects safety hazards, reports violations, and encourages others to work safely standards.
Working relationships - Works effectively with others, resolves conflict, listens well, and shares knowledge with others.

Competencies:

Customer Focus
Safety & Compliance

Skills:

Processes transactions efficiently minimizes voids/clearance actions, minimizes quantity key usage, and maximizes scanner usage.
Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer. Escalates the issue to manager when appropriate.
Flexible to work different roles at the frontend including the returns desk or special services and assists in other departments of the store, including staffing outdoor seasonal tills, where required.

Direct Manager/Direct Reports:

Reports to Department Supervisor

Travel Requirements:

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Requires the ability to move around the store and maneuver merchandise when necessary
Walking and Standing - Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels - Requires recognizing, identifying and using merchandise and necessary reports

Working Conditions:

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface.
The warehouse environment can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.
Floors around work area may become slippery during wet weather conditions.
May have to handle merchandise and work with tools with sharp edges.
Passing forklifts emit gas fumes.

Minimum Education:

High School Diploma or equivalent

Minimum Years of Work Experience:

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

Forklift experience considered an asset.

Apply About employer

More about this job

Responsibilities

The Universal Pro Associate provides outstanding customer service by assisting Pro customers with transactions, inquiries, and project solutions. They are also responsible for maintaining department standards, including stocking, signage, and ensuring a safe, clean shopping environment.

Requirements

Candidates should have a high school diploma or equivalent and the ability to perform physical tasks such as lifting and moving merchandise. Experience with forklifts is considered an asset, though no specific years of work experience are required.

Skills

Customer service
Sales
Point of sale
Inventory management
Communication
Conflict resolution
Safety compliance
Product knowledge
Order picking
Loyalty program promotion
Teamwork
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pro Desk
Sales Transactions
POS
Inventory
Safety
Lumber Canopy
Pro Xtra
Loyalty Programs
Forklift
Merchandising
Order Picking
BOPIS
Warehouse Environment

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