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Added 6 mins ago
VS
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The Home Depot

Customer Service Coordinator- 6 Month Contract

Vaughan, ON, Canada

The pay range for this position is between $38,800.00 - $43,900.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The pay range for this position is between $38,800.00 - $43,900.00
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.

Key Responsibilities:

Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.

Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.

Subject matter expert for issue resolution

Act as final escalation point for complex or urgent customer service-related issues.

Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.

Make recommendations to enhance the customer experience and improve metrics.

Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.

Support expedites and communications during peak operations and crisis situations

Ability to resolve conflict rationally and effectively turning unsatisfied customers into

Supply Chain supporters.

Ability to respond positively and decisively to adverse situations, complicated issues,

and/or irate customers.

Always employ a customer’s FIRST approach to resolving complex customer service

issues

Ability to execute on high level strategy.

Competencies:

Collaborates

Action oriented

Drives results

Plans and Aligns

Skills:

Organization skills

Problem solving and critical thinking skills

Keen analytical skills, reporting development and trend analysis.

Exceptional organizational and follow-up skills are essential.

Strong communication skills and networking abilities to deal with internal and external stakeholders

Manage impasse with calm, patience, and respect

Direct Manager/Direct Reports:

Reports to Manager, Supply Chain Customer Service

Travel Requirements:

Limited

Physical Requirements:

Extended sitting

Repetitive tasks

Hybrid Work:

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education:

bachelor's degree/college diploma program or equivalent program in supply chain / logistics.

Minimum Years of Work Experience:

3-5 years front line customer service required

Must meet minimum time in position requirements and Performance Management code of "M+”

Minimum Leadership Experience:

Bilingual in French and English is an asset

Certifications:

None

Other Requirements/Assets:

Store experience a definite asset.

The pay range for this position is between $38,800.00 - $43,900.00

Apply About employer

More about this job

Responsibilities

The coordinator is responsible for investigating and resolving complex purchase order status cases and coordinating escalation resolutions. They also act as a subject matter expert to enhance operational effectiveness and support supply chain teams.

Requirements

Candidates must have 3-5 years of front-line customer service experience and a bachelor's degree or college diploma in supply chain or logistics. Strong analytical, communication, and conflict resolution skills are required for this role.

Skills

Customer service
Problem solving
Critical thinking
Analytical skills
Reporting development
Trend analysis
Organizational skills
Follow-up skills
Communication skills
Networking
Conflict resolution
Supply chain management
Order management
Issue resolution
Strategic execution

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Customer Service
Purchase Order
Logistics
Order Management
Escalation Management
Process Improvement
Data Analysis
Stakeholder Management
Reporting
Trend Analysis
Conflict Resolution
Operations
Vendor Management
Customer Experience

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